For UI Actions, how would I add to the script to create a ticket comment whenever the button is used (i.e. if an analyst clicks the Send to Callback button in the ticket, put a note in the comments saying something like "Send to Callback button click...
Hi, I would like to create a catalog item that redirects to an external URL. In the past we have used the link icon and other things to achieve this, however, we're now not using any of these elements on any of the pages and only use the service cat...
We are using Jakarta. I need the articles I create for a KB to display on the service portal with the newest articles displaying first. Currently they seem to display alphabetically (a to z). This is just for the service portal side of things. Here's...
Hi, How do I build a JSON request for a Webservice call to be in this format? { "Address_Billing": { "Description": "{DESCRIPTION}", "CompanyName": "{COMPANYN...
Hi, How to change date format from YYYY-MM-DD to Month DD, YYYY (for instance May 07, 2021)? script include function getEmployeeDate: function() { var grHRProfile= new GlideRecord('sn_hr_core_profile'); grHRProfile.addQuery('...
I am trying to use setDisplayValue within FlowDesigner. When I do so, I get the following error.Error:Function setDisplayValue is not allowed in scope x_0000000000~. Is there any way to deal with this? By the way, what I want to do is to set th...
I am trying to create a Catalog Item with (among other things) the following two fields: Submitter and Approver. I want to put a filter on the Approver field, so it is dependent upon the Submitter. Basically, the choices for Approver should be limit...
My aim here is to embed the Report widget into a Bootstrap Tab Menu in the Service Portal. I have activated the Performance Analytics and Reporting service portal widget, which allows me to drag and drop the report widget into my container. When I dr...
Our team wants to create a dynamic filter option that allows a someone to filter a list by the logged-in user's Department. We tried to follow the ootb Me filter, but couldn't get anything to work. In the script, we have gs.getUser().getDepartmen...
Hi,My script is running fine if I am using "if statement", but if i use switch it's not working at all.
How to pass values from one activity to another in a workflow ?
Hello,Is there a way to know what triggered an event?A record is inserted into a table and based on that an event fires and that event triggers a notification. It works as expected. I want to make slight changes to the parameters getting passed to ...
Hello, what is the difference between request.body.data and request.body.dataString in scripted rest api's and which one is best because both are used for retrieving the request body, can anyone explain me with a good example please Thnks
Hi Every one, getNumericValue() is not working, below is the script. var start_date = new GlideDateTime();var end_date = '04-02-2020 07:30:00'; gs.print(start_date.getNumericValue());gs.print(end_date.getNumericValue());gs.print(new GlideDateTime()...
I have a excel sheet saved in my system, excel sheet is having 2 columns such as "Number" and "Work Notes" and having exactly same data as mentioned below. Number Work notes INC0010001 Test comment 1 INC0010001 Test commen...
