I opened a case recently regarding an issue with mandatory fields in the Service Portal (checkbox specifically) that when displayed on RITM would not observe the "read-only" attribute we have set for all variables. The solution proposed was to set s...
I am wondering if there is a way to get a record count inside an ATF test. My situation: my test is placing a catalog order through the Service Portal. I can see the REQ that was created, and the RITM as well, using "Record Query" test step. After...
I've added caller.department.name to an incident form view but on the form it displays the label as "name" I tried to change the label using configure > form design but even though it lets me change it and save, the changes do not persist. Is this po...
This is from an article I wrote for SN Pro Tips. If you like this, feel free to check out the rest! Dealing with Time Zones in ServiceNow can be a real nightmare. If you want to know what time it is in a different time zone, you're out of luck, chump...
Attempting to duplicate the VIP 'Caller' functionality seen on the Incident list to the 'Requested For' field on Catalog Task & Requested Item lists. As Field Styles do not seem to support dot walking is there another way to accomplish this without a...
Hello, Currently, when user replies to the email from the system, the reply goes to Work Notes section. Our customer would like it to go to Additional Comments. How can we achieve that? I already modified the inbound action with following line: curre...
The documentation on delegation is pretty clear: Specify the responsibilities the delegate will assume using the following check boxes. You can delegate: Approvals: The delegate can approve items on your behalf.Assignments: The delegate can view an...
Hello Community, I would like to move Configuration Item [cmdb_ci] between instances DEV -> TEST -> UAT -> PROD. I couldn't do that via Update_set as changes I made weren't captured. I tried via XML but it seems that I can't move all settings at once...
Hello, Any idea how to map Multi-row Variable set to table field using record producer? please let me know. I have as below and it is not working current.data=producer.<multi variable set name>; thanks in advance. Regards, Bala
Hi Team,I written following code in "wait for condition" in work flow to pause the workflow until to close all task records for particular request item, But this not working, even all the tasks are closed but still it is in wait for condition only. I...
How can we fix the issue as all ITIL users are able to see everything in Portal View which should be ideally in Default view? How do I change back to default view? We always had Default view for all ITIL users but suddenly after Go-Live of Asset Mana...
Greetings, I am trying to create three reports that shows CMDB applications where there are: no downstream relationships orno upstream relationships orno upstream/downstream relationships I have tried using the table cmdb_rel_ci (CI Relationship) but...
Hi I have a requirement in which I need to achieve below When User say "HI" OR "hELLO" TO vIRTUAL AGENT, it should reply that "hello Type something more relevent to topic" but now as we have developed one topic for Unhandled requests, it connects to...
Does anyone know how to add make a custom attachment button widget work on the service portal for the service catalog?In Helsinki, this worked fine:<a href="javascript:void(0)" class="panel-button sp-attachment-add" onclick="jQuery('#attachment_add')...
I created a new table for the manual entry of records. I also created a new system number and prefix to go along with the new table. When "Insert and Stay" is used as records are entered, a new record is created but with the same number as the origin...
