Hi, We are using Servicenow for production incident management. For each incident assigned to my group, I have to create user story manually for the team. First step I was thinking - if i could create a python script which i will run on daily basis ...
I have a mail script that sends an email with buttons for custom approve or reject on the incident task table. They are not approvals just acknowledgements. I am adding the watermark to the reply body, but I also need to add some default content and ...
How do I get the email address of user from List Collector so I can send email notification to them via Workflow? I tried this script but not working. Please help! //I named my list collector field choose_name answer = [];var user = current.variab...
I'm trying to get certain options in the State field to hide if the current user is not a member of a group. The script I have so far is as follows:function onLoad() { var usr = g_user.getUserID(); var gate = g_form.getValue('u_field'); if (gat...
Hello, I had a requirement to send SLA breach notification for incident. I am achieving it via notification. I have created one notification with condition is sla breached changes to true but i can see in logs same email is sent twice at a time. Can ...
Hi guys, I am facing an issue with the email notification. The email notification for the approval table is not being triggered. The notification should be triggered for the manager of the current user. These notifications are created as part of cat...
Hi All, I am new to scripting, the below mentioned script has been written in one of my requirement(work order task gets created from work order). what is the exact functionality of below new StateFlow().processFlow(current, '3530e4b8d7102100bbc783e8...
I am having the issue where the choices that I need to add in a dropdown choice are not fully adding into the selection. Is there a way to increase the character limit of the selections? I tried to increase the character limit of the field itself wit...
So i am still very new to coding let alone coding servicenow scripts Due to reasons we have have both departments and locations syncing to the caller_id.department from AD I have gone and created a table with our sites and is populated via an import ...
Hi all, I have a record producer that I want to copy some variables over to the work notes. I found the thread below which shows how and have it working with plain text, however, I am having issues with reference fields. https://community.servicenow....
Hi All, To make life easier for our Service Desk, we would like the option to close tasks via an email response (similar to approvals). The idea is that the Service Desk would receive an email saying that a task is assigned to them and they have th...
How to create scoped application and what is the difference between scoped and global application? Thanks in advacne
Flow Designer> Designer Please tell me how to export the list of flow designers to Excel. best regards,
I have an eventqueue : gs.eventQueue("test",current,current); which is triggered via Business Rules.After which in a script action I am getting the parameters of event .So if I try to print the event.parm1 in script action ,I get [object GlideRecord]...
i was tasked with integrating ServiceNow with our second-factor authentication vendor (Ping Identity). the goal was to be able to automate administrative processes that would otherwise be worked on manually and only during business hours.this broug...
