Hi All, I noticed that logs in Service Portal Log Entries(sp_logs) table has been erased.I checked Table Rotations Group,but there no rule written on this table. Is there any rule which runs on logs table by default.Please advise how to check the del...
Hi, I would like to have the general overview / method as to how I can import data from a txt file and insert it into a table. The client will drag and drop the txt file into an import table, then will click on UI action that will start the import. ...
Hi Snow Community, Is it possible to use the widget Data Table widget from instance with a recordwatcher ? I'm actually inserting record though a button on our portal, and my list below display my data, but I have to refresh my page to see what I i...
Hi, I am doing integration with Bitly whcih is working fine. but the token is keep expiring every 15 mins and i dont see any refresh token option in bitly documentation can anyone please help me how to autmatically refresh the token upon expires ?
Need to create a new widget named News on service portal, Any help on creating this widget. if any related code please share.
Our team wants our portal page to stay out of the box as much as possible, and after reading this article on serviceporal.io, it seems like it's possible through a couple different ways. We want to change the functionality of the "Save" button on th...
I'm trying to create a record producer form and would like an action that when the form is submitted, it refreshes back to itself and saves certain populated fields that we specify. This way, if multiple requests are being submitted, certain fields ...
Hi I have a field which is showing a time in a particular time zone using the code below: var tz = Packages.java.util.TimeZone.getTimeZone("Asia/Manila"); time.setTZ(tz); var timeZoneOffSet = time.getTZOffset(); time.setNumericValue(time.getNumer...
Hi I have installed a plugin problem management best practices i see in form section sections are created but they are not seen when configure layout from ticket view
In our PROD instance, we migrated from the Legacy surveys to Assessments and I am seeing that in the assessment instance very few records don't have trigger IDs on them. This could potentially be an issue as the business has requested to display the ...
i want to redirect to an incident page by onsubmit using catalog client script how to do this?
Is there any reason not to use the form condition builder whenever possible even when using advanced script in a business rule? Am I safe to use both if needed?
I'm trying to use the Customer Service Management API. It states in the doc that you need the csm_ws_integration role in order to use the API. I cannot find this role anywhere in the UI. I also scoured the web with no luck. Can anyone point me to...
Is there a way to export an Incident into an Excel file where each comment/work note is in its own row?
How to Hide related links and related lists using client script or UI policy on portal for standard changes (without updating the condition on the respective UI actions)
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