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We're attempting to do a database query from a client script (I know, generally not a good idea). Running into an issue when setting the form fields to the results, its setting the fields to the field value, not the display value. For example in inci...
Question. I'm trying to calculate the "short_description" field for project tasks so it's a combination of the "top_task" and a "u_short_name" field (PJ01234 - Order Equipment), but can't set the calculation on the "task.short_description" field beca...
When I click the 'Close Task' button on an sc_task form, I want to be able to check the corresponding RITM form to ensure some custom fields are populated before I allow the task to close. If the fields are not populated, I'd like to have an 'alert' ...
Hello,I am trying to write a business rule which runs during the user Login.Currently I am using a before insert on v_user_session table.Inside business rule I am querying the v_user_session again to check if user is already logged in(which is not in...
Is there any limitation for making the number of entries in a glide list type field. We have a requirement where multiple(number varies) users IDs need to be added to the glide list. Also, how many users can receive an email sent by Service-Now (emai...
I am trying to create a workflow that will assign multiple tasks at the same time to specific ITIL users, but the workflow creates an infinite loop and creates a stack overflow. Here is the scenario: I have a weekly audit that needs to be done in 5 s...
We're in the process of implementing the High Security Settings plugin, and all's going well. But we're encountering the "Security Warning" notifications, as mentioned in the wiki article. (http://wiki.service-now.com/index.php?title=High_Security_Se...
We are hoping to create an activity log but there are certain activities that we would like to hide from certain viewers. Does anyone know if it is possible to hide certain activities from certain groups? Like an end user not being able to see a spec...
Hi all,I am trying to use the attachment creator. Trying to do a test run through eclipse (on my local system) and getting this error. I believe I have to pass the credentials or I am probably missing some configuration in my instance. Can someone pl...
Hi there,I'm having some trouble with a checkbox variable in an 'if' conditional workflow activity.This seems like a silly scripting issue, but I might need an extra set of eyes on this one, now that I'm pulling at straws. Heres' the issue.I have a v...
I accidentally deleted my update set . The update set was not backed up. How can Irestore my update set ?
Hello,We are trying to get a list of all of our Configuration Items (CI) that do not contain a relationship to another Configuration Item.I was building a query to go against the cmdb_ci and cmdb_ci_rel tables to get this information, but it appears ...
I am making a business rule to auto assign the assignment_group field based on the user in the assigned_to field. This rule is going to be used when inserting project or project task records. I need this rule because when importing projects from MS P...
I've seen some inquiries and information related to MAC address transformation/normalization, but I'm not exactly the best at regular expressions so I'm having trouble getting this to work.My instance contains several forms (including the Incident fo...
Hello,I have an XML SOAP request that gets sent out regularly to an external vendor. Our vendor is saying that we need to HTML encode our apostrophes in our messages. These show up in user last names such as O'Donnell.I have tried to replace the apos...