Is it possible to do an Approval at the Request level (not the Requested Item level) in a Workflow on an Order Guide (Catalog Item)? Basically, what we need is someone to first do an "overriding" approval on the WHOLE Request before workflows kick o...
ServiceNow documentation apparently states that we must install the Microsoft SQL Server Management (SMO) library on the MID server in order to Discover MSSQL servers (https://docs.servicenow.com/bundle/london-it-operations-management/page/product/di...
I need a way to test this: If an Incident has a 'State' of 'On Hold', and the 'Additional Comments' are updated (via the out-of-box 'Update Incident' or 'Update Incident (BP)' Inbound Email Actions), the 'State' of the Incident should change back to...
I couldn't figure out why I am getting list of [object Object] instead of incident numbers in client side. Here is screenshot example,According to gs.log from ajax script, it able to display 16 correct incident number,I am pretty sure I am not using ...
Hello Experts, I have a requirement to set the requested for in order confirmation pop up, OOTB it is setting value of requested by. I have got below link from community and the solution is working absolutely fine for single catalog item but it is no...
How can you enforce currency formatting on a specific field on a catalog item, without a dependency on another field? That is, user enters 10000, I need the field they entered the value into to display $10,000. The OnChange client script below on ...
Hello all, We have an approvals workflow running on a custom table that extends the task table. The workflow is triggered when a boolean field on a record is set TRUE. If rejected, the value of that field get set back to FALSE and the workflow ends. ...
So it seems Service Portal forces us to use callback functions for GlideRecords.That's all fine in my book, but I'm doubting at the moment if I've used the best method to achieve this.In my next example I've got the need to compare my inputCompany wi...
How to made short description editable "Change Task values" in "Change Task Template".
Hay, i need to create a UI Action to get a PDF inlcuding Field-Values from Task.The PDF includes a corporate Design (Picture, Header....) and has to be updated with Values from the Task. I read something about the opportunity to export the existing P...
Hoping this is a simple no / yest+howto question. I've got a sys_id, but I don't know the table from which it belongs. Is it possible, armed only with a sys_id to work out it's table and display value? Cheers, Adrian (I'll update if I find an answer ...
how do i send an attachment to an incident over a REST message ? The target instance has a scripted REST API Endpoint, which I need to consume and send an update to an incident including attachment files. Also, how do i parse the received REST messa...
I need to get timezone and date format of the ServiceNow instance using REST API's, so going through the documentation I formulated a REST query as below : https://xxxxx.service-now.com/api/now/v1/table/sys_user?sysparm_query=user_name=admin&sysparm_...
Hi,in my incident Forms i try to set the value of 'contact_type' field (field is a choice list)using javascipt into default value, i want to set the value for user have a specific rolein first time i just try with role 'itil'i write this :javascript:...
One of our team members alerted me to this weird behavior. After she changes the state of a Project from Active to On-Hold, it changes all of the Project Tasks to On-Hold (to be expected). However, when she changes the Project State from On-Hold back...
