All, This should be easy, shouldn't it? Using UI Policies, when a call comes into ServiceDesk, they can select a call type. For one particular call type (X), they then select a sub-type which is a mandatory selection. If that sub-type selection is 'Y...
Hi All, User is not able to take survey from request which directed to Self service portal and user is not an ITIL user. Same user able to take survey from Incident and completed from Self service portal. I have checked by Impersonating the users who...
Hello, My question is that is it possible to Import/Export test cases, test suites or test results of ATF (Automated testing framework)? If yes, what are the steps to Import/Export test cases, test suites or test results of ATF from ServiceNow Inst...
Hello, I have 10 checkbox variables created we want users to select at least 1 checkbox otherwise it should throw an error. How to acheive this
Hi All, I have a tricky one I'm trying to wrap my head around. We have a catalog item that's currently calling an order guide as part of its workflow. This catalog item has a widget that people are using to input the data, the data is being passed ...
Hi Experts,I have a Date/Time field as below:I only require Date to be fetched from this field using client script. Could anyone pls help?Thanks,Rathika
Should I be putting $sp as a function parameter or not? It seems to work either way. (function() { var cat_item_SYSID = $sp.getParameter('sys_id'); })(); OR (function($sp) { var cat_item_SYSID = $sp.getParameter('sys_id'); })();
Hello guys, Today I've received a request to only allow CAPS and not allow alpha as first character on two fields on CMDB CI form. I've searched for this in the wiki and I did not find an answer, someone knows if this is possible? Thanks!
Hi guys, I have a record producer where I have mapped some of my variables to fields on the back-end. However I also have some variables I want to have shown in the Variable editor. So I would like to Hide the ones that is mapped to a specific field...
Hi All, We have implemented Service Portal for end users with different widgets. But the problem occurs is when an French or any other language user log into Service Portal after selecting the language, some of the widgets and text are not updating b...
Hi Community, Can any one help me on make Announcement widget(Cloned out of box) transparent. Where text or data inside the widget should be visible on background Image rather than white back ground. Please refer the screen shot, Where i need Announc...
Hi All, I want to change the widget header color in Service Portal. can anyone suggest me on the same. The one above marked in red I want to change the color of the background.
I have a requirement where I need to create a single Service Request ticket with multiple RITMs. I am trying to use the CartJS API i.e. sn_sc.CartJS. I have defined an API endpoint like below:https://devxxxx.service-now.com/api/x_123589_myscope/my_ca...
Hi all, I'm developing a portal homepage, and on it I've got a custom widget I've created. This widget will not be user friendly in the mobile view, so when the screen shrinks I want the widget to not be shown. I'm seeing in docs how to control con...
Hi all, this I would think would be easy but the solution is evading me. I have an icon link on a portal for "Create a new Service Request". OOB puts the word "Request" alone on the 2nd line in full screen view (screen shot below). I want to make ...
