Hello All, I want to capture the user data into update. As soon I add new record in sys_user table it has to be capture in update set. I tried by adding update_sync attribute to sys_user table, it is not allowing me to add this attribute. Can you ple...
Hi, I was going through one of the OOB script includes : PerspectiumLogger,when I came across the use of lgr.insertLazy() for var lgr = new GlideRecord("u_psp_log_message") in log function. Could you please explain the difference between insertLazy a...
I want to add a Hide/Show button in Record producer. I want to add these in my Record Producer yellow space. If anyone can help It will be an advantage for me. The button should work for toggle. Thanks
Is there a better explanation on how the breadcrumbs widget works in Service Portal? The documentation page https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/breadcrumbs-widget.html is VERY uninformative ...
Hi, I am going through the learning plans provided by the ServiceNow developer portal. I find it very useful and easy to follow but now I stuck at a challenge. I have created a workflow to automate approval and task creation process. If the approval ...
Can anyone tell me how to access the work notes or comments for a given incident through the REST API?
Hi folks, I am stuck at UI script changes on the Change Schedule gantt chart modifications. The Change Schedule calendar is under Change Management - Change Schedule app, but no matter how I change the UI Script or UI macro on this application, the...
Curious if there is any documentation on overriding angular directives in Service Portal? I want to overwrite the <sp-help-tag> directive. I thought it could be done using an angular provider. I found an example of how to accomplish this for the `spM...
Hi All ServiceNow enthusiasts,Problems don't end and Solutions too !!!We had a requirement to change the 'Additional Comments' field from String to HTML. After the change, the field content in the activity log after Save/Update was showing all kinds ...
We have a data source where we manually attach an attachment.This Data Source is associated with a 15 minute periodically executing Scheduled Data Import.The attachment is related to sys_user table.After the attachment upload[after the scheduled data...
Hi,We have an inbound email action which creates incident but whenever we have "xyz" in the subject line, we need to generate a change request instead of incident.How can we achieve this please help me to find the solution?Regards,Abhishek
Hello, I have an embedded list of outages on my incident form (please see below print screen) . I only need this list to be visible for major incidents (major_incident_state = 'Accepted'). Any idea how to do this? Many thanks, Milan
Hi, I need to remove 'closed cancel', 'closed completed' states when state is open, only when state is 'work inprogress' those two fields should be visible. And assigned to should be mandatory in 'open' state, when assignement group is changed , assi...
Hi, I have create an onload client script to load data from a table to the main catalog item form. If the application name matches in the table, I have to populate all field from the table to the main form. Will i have to use Glideajax or there is an...
Hi All,We are using Event Management to create Incident based on Alert.My Requirement :1.Event will be created in service-now by say third party ABC.(Event will have ci(node),resouce, source, type).2.Based on the Event Alert will be created.3.Based o...
