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Using System properties in a scoped application

Hi all,  I'm currently having issues trying to figure out how to use system properties in a scoped application.  I want to copy a global property for use in my scope but I cant seem to get it working. We cant use the global property, because it alter...

leachy23 by Kilo Expert
  • 9167 Views
  • 6 replies
  • 4 helpfuls

Resolved! how can i make my non production instance ( dev instance ) have the same information as my production instance . (backup the production to the non production)

How can i backup the data from the production instance to the non production .  i wanna make tests and everything was done on the live production immediately .  in the non production i dont have the tools to do anything 

S_matar by Tera Expert
  • 2644 Views
  • 8 replies
  • 2 helpfuls

Resolved! Event is empty when sending a notification

I'm trying to pass an event to an email notification, but it is empty. Can anyone help me solve this?I have a script include with the following code: var table = gs.getProperty('searchtables') var checkFields = new GlideRecord(table); checkFields.q...

Jonatan4 by Giga Guru
  • 3066 Views
  • 5 replies
  • 1 helpfuls

web services field in business rule

Hello Guys , This Question is only to enhance my knowledge.1) web services option is not visible in business rules.2) difference between normal service now instance and express instance.3) Actually in one of you tube videos i found webservices enable...

naresh1019 by Mega Expert
  • 4495 Views
  • 12 replies
  • 4 helpfuls

Generate PDF with Header Image

I have a requirement to generate pdf and attach it to a record. I've used OOB GeneralPDF script include and achieved that (code below). However, I am unable to pass header image and footer text. Any suggestions on how to pass header/footer ? Thanks i...

Resolved! Database view Query not working

I'm trying to query a database view.  The view has 3 tables Sys_journal_field left joined to Task where tsk_sys = jou_element_id left join to sys_user where usr_email = jou_sys_created_by I have the following query.  I'm trying to get the records bac...

Steve42 by Tera Expert
  • 3352 Views
  • 12 replies
  • 1 helpfuls

Resolved! Rejected RITM - Request

I have a service catalog.. wanted to know if I can add something to the Workflow that when the RITM is rejected - the approval field in the Request will change to Rejected? I have a step in the workflow (X= Set Values) that after the Approval is mark...

Shiri by Kilo Contributor
  • 2683 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to close incident through E-mail ?

I Want that when my team gets an incident of Reset password in their queue, after they reset the password they should open a new mail in outlook and there should be specific keywords in that mail from which we can resolve the incident.Kindly help me ...

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geet by Tera Guru
  • 8940 Views
  • 22 replies
  • 3 helpfuls

Resolved! Update “Location” field in the Hardware table.

Hello Everyone,   I have a "Install location" reference filed on my catalog item form.So i have to Update “Location” field in the Hardware table based off the asset that appears in the RITM under Asset tab. The location should be pulled from the “Ins...

Mercy by Giga Contributor
  • 2566 Views
  • 5 replies
  • 0 helpfuls

Single click on email link to accept/reject a record

Hi,Is there a way to click a link on email to initiate an UI action or a script to set the state of a record?My requirement is to accept/reject a proposed solution of a record. The only way I can think of is to invoke the Approval table via WF and ha...

dormarchan by Mega Contributor
  • 15759 Views
  • 10 replies
  • 6 helpfuls