Our team wants to use Material Icons and the newest version of Font Awesome so we have access to all the new icons that are available. What we've been doing is adding the following header to the html portion of each of our widgets: <head> <link re...
Hoping someone can lend a little logic to my situation. I'm currently defining an SLA which will run on the RITM table. At the SLA milestones I'd like to send notifications to those who have an active SCTASK associated with that particular RITM, ass...
After promoted my update set from development instance to test instance, I tested it and found some mistakes. I wanted to back out my update set in test instance but the SN system prevent me from doing it and it display error message, "This version w...
Hello, I am trying to import a Web Services Outbound REST message definition which I exported as an xml file. I don't see an import option anywhere. Do I have to create a datasource (??) and attach this XML export file in order to import it?...
Hello All i'm having issue with outbound Rest Message, i'm trying to pull job status from BladeLogic automation System, but ServiceNow doesn't like space on the endpoint url, on postman works just fine. url without spaces works fine, placing "%20" i...
Hello Community,I have a requirement where I have to create a standard change from a Java Program.Can someone help me here?Thanks,Hemant
Hi. Last 2018 December 12, I cloned instance from prod to test Today we would like to recover KB articles that were in test before the clone.Is it possible (In clone history record, I don't see the rollback button) ? If yes I will open a request in...
Hi, We have implemented SSO in our instance. And now we want everyone to use SSO for login. Still few users are using login.do url to login. How do I turn off ldap login in this case? I still want to keep login.do url but only local users (non-ldap...
I have a date field that I would like to default to tomorrows date. I can use javascript:gs.daysAgo(-1) as a default if the field is date/ time. If I use that on a field that is just "date" I get the following populated Any ideas on how I can fi...
Hi Community,I have a situation where I need to modify the Ticket Fields widget to include a hyperlink to an Incident. Here's an image that explains what I am looking to achieve - I want to make the Incident No (highlighted in the image with red) a h...
Hi Team, Customer is created the property (choice_value) and define the value like 2014,2015,2016,2017 and want the same value in field as drop down on cost form under PPM module. I created the Business rule and store the Value in scratch pad like ...
Hi community,Has anyone create report of Incident Category by Month in a Pivot Table format such as followed?:I cannot seems to find the right field to group it by months. Anyone has any ideas?Thank you.
I have a need to create an incident or a requested item depending on a field choice(select box) on a single catalog item. If it's Report an Issue selected, we need it to generate an incident and if it's Request an Enhancement we need it to generate ...
I have doubt that is what are the non itsm modules.
I have a requirement to determine the value of a reference field when edited on a list view and do some actions based upon their value. I face a challenge to determine if the previous value was empty. I see that there is an "OldValues" Parameter that...
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