Hi all, I could see 'Help' and 'Hint' as separate columns in Labels related list of a table's field dictionary entry.Are they meant to do the same task (display hint on hover over the field in a record form) or, separate use?Could you please help me ...
Hi all, I'm currently having issues trying to figure out how to use system properties in a scoped application. I want to copy a global property for use in my scope but I cant seem to get it working. We cant use the global property, because it alter...
How can i backup the data from the production instance to the non production . i wanna make tests and everything was done on the live production immediately . in the non production i dont have the tools to do anything
I'm trying to pass an event to an email notification, but it is empty. Can anyone help me solve this?I have a script include with the following code: var table = gs.getProperty('searchtables') var checkFields = new GlideRecord(table); checkFields.q...
Hello Guys , This Question is only to enhance my knowledge.1) web services option is not visible in business rules.2) difference between normal service now instance and express instance.3) Actually in one of you tube videos i found webservices enable...
Hi, I need help to create a background script to insert records into custom table (u_workplace). User(sys_user) is parent table and workplace(u_workplace) is the child table in related list. There is a workplace named as 'California' which needs to b...
What is the recommended method of locking out SSO users, and kicking out users from all nodes during platform upgrades and patches? We unchecked the system property in Multi-Provider SSO > Properties titled "Enable multiple provider SSO". We then wen...
I have a requirement to generate pdf and attach it to a record. I've used OOB GeneralPDF script include and achieved that (code below). However, I am unable to pass header image and footer text. Any suggestions on how to pass header/footer ? Thanks i...
I am trying to build a query for all reports shared with any given user or group. I am unsure where this data is stored. I have discovered that the sys_report table's "User" field is set to GLOBAL if the report is shared globally, group if shared to ...
I'm trying to query a database view. The view has 3 tables Sys_journal_field left joined to Task where tsk_sys = jou_element_id left join to sys_user where usr_email = jou_sys_created_by I have the following query. I'm trying to get the records bac...
I have a service catalog.. wanted to know if I can add something to the Workflow that when the RITM is rejected - the approval field in the Request will change to Rejected? I have a step in the workflow (X= Set Values) that after the Approval is mark...
I Want that when my team gets an incident of Reset password in their queue, after they reset the password they should open a new mail in outlook and there should be specific keywords in that mail from which we can resolve the incident.Kindly help me ...
Hello Everyone, I have a "Install location" reference filed on my catalog item form.So i have to Update “Location” field in the Hardware table based off the asset that appears in the RITM under Asset tab. The location should be pulled from the “Ins...
Hi All, I am getting "onChange script error: ReferenceError: g_list is not defined function () { [native code] }" error in requested item form for one catalog item as below. Here is the onchange script for this.. Can you please assist.
Hi,Is there a way to click a link on email to initiate an UI action or a script to set the state of a record?My requirement is to accept/reject a proposed solution of a record. The only way I can think of is to invoke the Approval table via WF and ha...