Hi,I had a requirement to override the assignment group (if already value exists) with the assignment rules.Currently the assignment rules are working when the incident is created and no assignment group is manually entered (left blank) then it is au...
HI All,We have the below encoded filter on a simple list widget on our Customer Portal:companyINjavascript:new CDL_getParentChild().getCompanyCDL(gs.getUserID())^active=true^EQ^ORDERBYDESCopened_atI need to amend this so that this simple list will on...
When Assignment group changes on incident form, i want to make additional comments mandatory, But in UI policy there is no option when assignment group changes. So how can i achive this?
Looking for guidance on how to create a dependent drop down in a record producer. The record producer has a department field and a division field. The list of choices for the departments is a "Lookup Select Box" based on a table like myDept table be...
I have check both BR and client script s, no where on the incident i had written this messages, still they are getting generated once i submit record producer for incident. I want to remove these massages, how to find where these messages are trigger...
On clicking of update button, screen is not redirecting to some random page, I want it to stay on same page after updating record, it should go to list view or particular page.
I would like to know the most common attachment types used for inbound and outbound email in ServiceNow
Hi Guys,I have a requirement to cancel all the requests which are pending approval for more than 3 months without sending email notifications.The email notifications are applied on the sc_request table for both, request approved or rejected.Any help ...
Can I make 2 different homepages for a specific Service Portal? So that Customer A and Customer B will able to see 2 different home pages.Actually, my requirement is as followed:The instance provides customers the domain separation facility. Now let ...
Hello,I am struggling to find a solution to a problem with updating a Catalog Task and sending the update over to the parent Requested Item. In my Requested Item workflow, I wait for when certain variables update in order to move the workflow forward...
While editing my scoped application in the Studio, I added a Table Column to the Department table (cmn_department). After changing plans, I no longer need that column. There is no easy way to delete it that I can see. So far, in testing on anot...
I have an interesting process I would like to build out in ServiceNow, I am looking for some input on the best way to do this. I started building this out in a request/workflow setup, because requests/workflows and incidents are what I am most fa...
I'm trying to add a LINK to RITM inside of my email notification. I tried the following but it does not work.${sysapproval.URI_REF}
Currently when an assignment group changes on one of our incidents, the system shows this activity in the activity log. I want to duplicate this functionality but for catalog tasks. I am very new at service now and appreciate all of the help. Thanks
I am trying to run a glideAggregate for Average value on syslog_transaction table for response_time for last few minutes. But i observe the value being returned is the MAX value instead of AVG of all the records within that time range. Not sure what ...
