Resolved! How can I add an image to my catalog item
I have a copy of a .jpg in which I want to add that to a catalog item. How can I accomplish this please? Can this be done via a Macro variable type? Thank you, Karen
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SLA warning email notification
We have an SLA breach notice go out for Incidents that are not touched in 48 hours. That is working great. I noticed today we have an email notification that is active for SLA warnings. But no one ever receives them. Is this something I need to co...
Resolved! Combine two fields into one in Database view
Hi All, I have created a view containing two tables Problem and Incident. Both tables contain a number field, so database view also shows two fields having the same label called 'Number'. Is it possible to combine two fields into one field? ex: in...
Resolved! Can I search different value from one reference field?
Hello.. I have a field in portal that reference to cost center table. I set display = true for coce, so reference field will show cost number code. i want to know, can i search using code or name of cost center in field that reference to cost cent...
Resolved! ATF Error: Subsequent set values step
I am setting a bunch of values in a Change Request form but when I try to set the Assigned to I get an error that prevents me from creating the form. The error says: Some fields have dependencies on other fields being set in this step. To keep your t...
Resolved! Querying sys_history_line tables
I have a requirement to query against the sys_history_line table and retrieve some information.I had a request to display the "fulfilment" date on a Portal record.On checking a couple of records, I can query the sys_history_set and then the sys_histo...
Resolved! cannot access table from a scoped application
I have a scoped application that I am trying to have access a table in the global application. I have set up the cross scope privileges and I don't have an issue access other tables from Global just that one. Any idea on what might be going on? here ...
Preview Email from Form
Good day all,I have a business requirement to place the existing "Preview HTML body" UI action from a form as a button. I have created a "communication" table to support a process whereby ITIL workers can request a system outage communication to be s...
Need assistance to figure out why notification recipients is null
Hello, This community has been very helpful for me to get my notification set up to work. Unfortunately, i have 1 roadblock that has me stumped. Here is my setup (Jakarta): I have a UI action with the following script: I have a notification set up ...
Resolved! How to handle 3rd party outbound REST API response from Service Catalog workflow?
Hello - I was wondering how others are handling 3rd party outbound API responses from within a Service Catalog Request Item workflow? We have a system access request that once approved via the workflow moves to a 'Run Script' activity which is call...
Resolved! Auto numbering an asset tag using a business rule
Hello all, Is it possible to auto-number the alm_asset table using a business rule? I have very little experience dealing with business rules. Below is the code i tried at first with just populating the asset tag field with a value of 3, just to see ...
Resolved! 'New' Button on catalog_task
Hi All,Is there a way to remove the 'New' button from the table view of catalog task:However we still want ITIL users to be able to create new tasks from the related list on a Request item:ThanksSam
Clearing values with onCellEdit Client Script
Hi Everyone, I have a List field on a form that reveals additional fields with a UI Policy if the List contains "Other". If "Other" is deleted from the List, I want to clear the additional fields, but can't seem to get it to work with an onCellEdit ...
Resolved! How to Convert Date time format of specific type to GlideDateTime
I have date time value "10 Jul 2018 12:30:00". I am trying to add 7 days to it. I am using the GlideDateTime(<date_string>). I am unable to get the object so that i can add days to to it. If i use the gs.nowNoTZ() function and pass it as input to Gli...
Resolved! find sysid of existing group which is searched by name
plz tell where the problem is in this code. this is not assigning the task to found group var groupSysID ;var groupName = current.variables.group_name;var gr = new GlideRecord("sys_user_group");gr.addQuery("name", "groupName");gr.query();if (gr.ne...
