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Resolved! Cannot find "Print Friendly Version" option

Hello All, When i try to export to PDF and print the Requested Item form, it is not including variables. I looked into this KB ServiceNow KB: PRB593090: Export to PDF does not include variables (KB0553606) As mentioned in the workaround "Printer frie...

rev3 by Mega Expert
  • 3759 Views
  • 3 replies
  • 2 helpfuls

Accessing Json objects keys with having space within the name.

So I have this rest call, which is returning this sample data. var test =                       {                       "id": "testtset",                       "name": "sf-rg",                       "tags": {                               "Tag Set": ...

abhinavjoshi by Mega Contributor
  • 18247 Views
  • 7 replies
  • 3 helpfuls

Priority Field appears Read Only

Hi,When I raise an incident through insertion from mail in servicenow ,the priority field in the "incident" is read only.Next time whenever I want to update priority it is not possible.In the incident table the field is not read only

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nehasr1288 by Tera Expert
  • 2164 Views
  • 5 replies
  • 2 helpfuls

Resolved! Make one value in Choice list "read only".

Hi,Is it possible to make one value in State "read only". What im trying to accomplish is to make State "New" read only for incident, so that this state isn't possible to set manually, only by rules.. Anyone tried anything similar?

andersn by Giga Contributor
  • 5389 Views
  • 11 replies
  • 6 helpfuls

Resolved! Field level ACL removes sys_id

For security requirements, we need to limit what fields are provided access based upon an ID. Once the ACLs are created, the sys_id of the "tables" are no longer available. The ACLs are being setup for an ID performing a direct call to SN. It has har...

kmlutz by Kilo Contributor
  • 1951 Views
  • 6 replies
  • 0 helpfuls

how to compare two date fields in application scope. I uses getGlideObject method but it is giving me the error as this function has been blocked from your application scope??

I am using this code for comparing two date fieldsfunction onBefore(current, previous) {   //This function will be automatically called when this rule is processed.   if ((!current.today_s_date.nil())&& (!current.bill_generation_date.nil())) {   var ...

Resolved! DataTable row click - change url

I am trying to modify the existing set of DataTable widgets (base DataTable and via Instance) and having issues understanding how the row click operation is designed.   When you click on a specific row for any given table, the record is sent to the i...

testing2 by Tera Contributor
  • 4219 Views
  • 5 replies
  • 2 helpfuls

Resolved! Different portal search results between users

Hi everyone, I've been trying to troubleshoot this all morning and can't figure it out. Hopefully you can see how much I've tried to figure it out myself before asking for help, so any helping hand would be wonderful. Since "Debug security" doesn't w...

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eduque by Giga Expert
  • 2324 Views
  • 6 replies
  • 4 helpfuls

Resolved! How is "eval()" harmful?

I was using a reference from SNGuru and found that the code they provided comes up as a warning:https://www.servicenowguru.com/system-ui/adding-fields-service-catalog-checkout-screen/ What would be the downsides and is there a better way to code this...

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KB15 by Giga Guru
  • 10232 Views
  • 1 replies
  • 2 helpfuls

Connection to Servicenow from VBA excel.

I am developing a reporting tool in VBA excel(Macro) which requires connection with ServiceNow to fetch the Problem Records data as per the filters provided. This data can be fetched out in excel format to be used further by the macro. But I cannot f...

ashartaqvi by Kilo Explorer
  • 9759 Views
  • 6 replies
  • 0 helpfuls

Resolved! Accidentally Deleted Application Menu

I am working on a scoped application.   I have been pushing the application and updates from Dev up to Test using the "Make App available to other instances" feature, under System Applications -> Applications -> Develop.   So after we do updates, we ...

jmiskey by Kilo Sage
  • 4057 Views
  • 9 replies
  • 3 helpfuls

Images inside Notification

Hi, I need your help to solve a problem: I have a record with an Image field inside.After submit this record, start a Notification. Inside the Notification,there is a Script that get the Image from the Record.When I try to display the image inside th...

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gcarot by Kilo Contributor
  • 1878 Views
  • 3 replies
  • 1 helpfuls