create sla for custom table
Is there a way to create an sla definition for a table that isnt extended from the task table?
Forum Posts
Resolved! get value of sys_id
I have the following in my email script :template.print(event.parm1.getDisplayValue());It does display a bunch of number which is the sys id. How do I get the value of the sys id of the user?
Resolved! Dotwalk in Glide AddQuery Possible?
Is it possible to dotwalk in an Addquery filter conditon?Here is what I am trying to do. I am attempting to get the top 5 most frequently requested items by the current user. I was able to get this to work by using the opened by field on the RITM but...
How to add custom angular directive in service portal widget?
I'm trying to get the bootstrap function popover to work within ng-repeat in service portal widget. It looks like a need a directive similar to:app.directive('bsPopover', function() { return function(scope, element, attrs) { eleme...
i want to add years to a date field.....but addYearsLocalTime() & addYearsUTC are not working,so i tried to add years by converting them into seconds and then addSeconds but that one is also not working in an application scope ......
here is the code i wrote !!every output is as expected . but the variable "add" is showing output as undefined. unable to add seconds to it.m writing this code in an application scope.var warranty_date=new GlideDateTime('2017-12-02 00:00:00'); //warr...
Is it possible to do an LDAP query from a script include?
Hi all,Just wondering if it's possible to return information from an LDAP query directly in a script include function?
Resolved! Reopen closed incidents - Add a role to open closed INC
Hi, Is it possible to allow a different role - like: itil_admin, to be able to reopen closed incidents (incident_state = Closed).I know it's best practice to avoid this, but there are certain circumstances that we need to reopen a ticket, and we do n...
How to add watermark to my email
Hello Everyone,I have a designed a email notiication script to create a link and on pressing the link it should do the operation which is working fine, But all the time i need add the Watermark in my email body how to get it Watermark by default when...
Pagination in UI Pages
Hi, Can any one please guide how to implement pagination in UI Pages? Thanks in Advance,Pavan.
Remove 'View' option from form header menu
Remove 'View' option from ;form header menu; for non-admin users throughout the platform.
Access Control for CMDB Query Builder
Hi,We have a requirement to control the access of CMDB query builder in a way that, ITIL users have read-only access (just view the saved queries) and admin users should be able to create / edit / delete queries.To achieve this I have separated query...
How to disable tabbed view of related lists on a form?
Hi,we have a requirement in our project,Where the related lists on a form should be displayed in a non-tabbed form(like flat view).(If i use user preference, It makes all the sections-into flat view,so we are not preferring this.)Any inputs on this...
How to set HTML variable read only in a catalog item in Istanbul version
hello Team,I have tried below steps to make the HTML variable read only in the catalog item but it doesn't work.1) Create a catalog client script " On load" with below script:function onLoad(){g_form.setReadOnly('variable_name',true);}2) Created a Ca...
Resolved! Use of 'contains' in catalog client script
I have one requirement as there is a reference field( referred to User table). When a user selected next field should appear as per type of user. User are classified on basis of DN.So one type is DN = <u_dn>uid=AAA-User,ou=Applications,o=Intra,dc=sea...
Resolved! ACL on Sys_Choice
I have a scoped application that has dependent choice lists. I want my business user to be able to update/change the values of the choices on sys_choice. I created a write ACL on sys_choice. Under the "Requires Role" section I addded the applic...
