We have a requirement to capture an effective date on a record producer and I have currently built a Date/Time variable that will allow us to do so. Now with that being said, the rest of the requirement is to prevent users from selecting a date/tim...
Hi everyone,I want to restrict all the groups using ACL to edit the Incident form, my requirement is any user in a group can view all the incidents, but he should not be able to edit the other incidents raised by others, but he should have access to ...
I have a requirement for 'Change Request' that 'Closure Information' Related tab should be visible only after 'Implement' state or in 'Cancelled' state. how to implement it?
Hi All,I have a requirement where i was asked to integrate a third party dashboard tool with ServiceNow .Objective:Integration the Alert Management from a third party dashboard GUI to Service-Now. The goal is to trigger an incident ticket per eac...
Hi All,Hoping for some help with my alert message client script.I have a requirement to have my customer fill out a field with a minimum and maximum of 6 numbers and no characters.I have created an onchange client script which appears to work well, h...
Hi,When I am trying to open an existing record from my new table, it says 'Record Not Found'. What could be the reason?
I've written a business rule to prevent a user from inserting a record if priority is critical. Used setabortaction() for this. BUt it is also preventing user who perform updates and delete.Using which method can i prevent only inserting to a record?...
Hi All, I want to deactivate a custom field and it should not be visible for end users on list layout or on reports lists. But When I made that field inactive, still I could see in list layout and editable. Is there any way to hide it or only...
We currently have a need for two encryption contexts in our HR application.One covers all the users of that application, the second covers a certain group within those users, so this group has two contexts of which to choose.The reason for the second...
Hello all!! We moved update sets from dev to prod. Something went wrong and 2 of the views of a particular custom table don't reflect the dev instance. They are working perfectly in the Dev and that's the only issue, so we thought of migrating them t...
Hi,I have created the following UI page (pop-up) for my record producer upon submission, but for some reason, the pop-up window just flashes for a second.Here's my onSubmit() catalog client script: Is there anything I'm missing? W...
Is it possible to hide an Annotation with a client script the way we can make fields visible/invisible?I'd like to be able to hide an Annotation along with a set of fields for a specific set of users.As a workaround, I suppose I could create an actua...
I use the "Copy URL to Clipboard" UI Macro all the time. I right-click on the header of the incident and choose Copy URL. A browser dialog pops up saying that security prevents copying directly to the clipboard, so I'll need to press Ctrl-C and then ...
I have a number of repeatable tasks that my team has to work on, some that are daily, weekly, monthly.I'm not sure exactly where to start. Can someone provide direction? I'm fairly new to ServiceNow but this seems like it should be a fairly simpl...
I am getting this error 'Evaluator.evaluateString() problem: java.lang.ClassCastException:' when using global.JSON.stringify() in a scoped application - Any ideas why?In my opinion JSON.stringify should work for any valid Javascript object - Is this ...
