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Resolved! Business Rule Update Related List - User Reference Field

I have two custom Tables (u_training_class) & (u_attendee).   Attendee is a Related List on the Training Class table.   I have a reference field (to sys_user) (u_trainer) on Training Class table where the Trainer will add their name.I have a referenc...

Resolved! Attachment API - POST /now/attachment/file

Hello,I am trying to build an application that collect a report from another application,create an incident and attach to it. I wrote this application in Python. When ever i tried to to attach a file using ecc_queue i am getting an error as below.Res...

sreeju by Kilo Explorer
  • 19392 Views
  • 24 replies
  • 1 helpfuls

Resolved! JDBC Connection not working following Helsinki upgrade

We are in the process of upgrading to Helsinki Patch 8 from Geneva Patch 8.We have a JDBC connection to Netcool that currently uses the com.sybase.jdbc3.jdbc.SybDriver. In Helsinki when you click on Test Connection we receive the following error (thi...

Resolved! Export code

Hi Experts,As i'm moving out of my current company i would like to export all the code which i have developed in the current instance.Can someone guide me the best way to maintain my code for future use.As of now i either save them to a note++ in my ...

anbu2 by Kilo Explorer
  • 2149 Views
  • 12 replies
  • 0 helpfuls

Resolved! Does ACL override UI Action?

I have a table:   u_wfh_equipment_order_listOn that table, I have a true/false field: u_sent_to_end_userThe field is dictionary set to read-only, and, this ACL to only allow admins to alter:Here's the rub though... on the form, I have a UI Action:Wil...

find_real_file.png find_real_file.png
xiaix by Tera Guru
  • 3258 Views
  • 4 replies
  • 0 helpfuls

Resolved! Automate assignment on team members

Hello all,This Community is huge and I'm a bit lost but in my Company we work with servicenow and we are a resolver team.We receive many tickets daily and someone have to be taking care and assigning the tickets to someone. Does anybody knows if Serv...

dante281 by Kilo Contributor
  • 1387 Views
  • 2 replies
  • 1 helpfuls

Resolved! How can I find out which groups contain a role?

I'm probably missing something obvious here, but how can I find out which groups contain a particular role in Helsinki? When I look at the details of a role, the "related records" tabs show me which users have that role, but not which groups contain ...

Resolved! Not able to update target record using import sets

Hi,For some operation i was working on the import sets and for some tables like problem and incident it is creating new records every time even though i set the coalesce filed for the number is true and choice action ignore ....for example if i have ...

hari6275 by Kilo Contributor
  • 2871 Views
  • 5 replies
  • 3 helpfuls

Webform for external users

Hi guys,I have a custom table where users can log their tickets. Now, our customer needs external users(not SNow users) to be able to log in a ticket on the table and also be able to attach some files while entering the record.How can I achieve this?...

Arnab2 by Kilo Contributor
  • 5064 Views
  • 26 replies
  • 2 helpfuls

Issue with save in OnLoad Client Script

Hi All,There is a catalog Item which has Date variable, while user selecting the date as 04-06-2016, its changes into 0007-08-06. And it's not consistent. To get the rid of this problem I have created another variable as single line text and copy the...

manish123 by Giga Guru
  • 2207 Views
  • 7 replies
  • 0 helpfuls