HI thereWe're building a Service portal and while talking about the layout on a mobile device, it just hit me that I can't find a way to identify what type of device a user is logged in with. I would like to do the following: Identify the deviceAndro...
Hello Dear,Can I use in ui policy script condition the previous or current? I would like to run the ui policy if the previous.state is closed complete.Thanks,Lilla
Im wondering if anyone know how I can use templates within call.We had this function in our old system and ServiceDesk used it alot.To explain it abit more. if Im looking at a call and for example say it is an incident. I then choose call_type "incid...
Hi,I want user to choose a user in Ui page page in the reference field and want that value to be a part of another reference field query<g:ui_reference name="user" id="user" table="sys_user" /><g:ui_reference name="incident" id="incident" table="inci...
Hi Team,This is a relatively simple question but unfortunately i do not know the exact syntax to use. In our service portal > catalog items > there is a phonenumber field. I have written a catalog client script to validate the phone number field to h...
Hi Folks, I have a requirement to make incident form for Itil and end user. When I search for Incident in left navigation it shows me one incident menu. Where should I get End User incident form?Should I create it for End User?Please sugges...
How to get the number of users logged in on each node through script? I know these stats are available in System Diagnostics page, but is there a way to pull that data to a script?ThanksDivya Yamani
Hi,I am working on Incident form List view. Based on the cell color of priority, i want the whole row to be colored by the same color. Suppose priority is critical i want the whole row to be red.I do not want to create style for each and every fiel...
Greetings All - Hoping for some guidance. I receive JSON with some name value pairs.{ "A":{ "employeeId":"ABC", "11":"DEF" }, "B":{ "empID":"ABC", "21":"O...
Our organization started using ServiceNow to replace Remedy about 3 years ago. Instead of reviewing existing processes to take advantage of the ServiceNow platform, a number of requirements were created to make ServiceNow an extension of Remedy. ...
Hi, I need to automatically set the view=self-service when navigating to an REQ from the 'Requests' menu item in Service Portal: https://ceisandbox1.service-now.com/ceisp?id=sc_request&table=sc_request&sys_id=b41f7da84f6d76008b81d48e5210c7f6&view=s...
Hi All,I am trying to retrieve a certificate from third party and in response I am getting certificate bytes. How do I store certificate byte in an array and then finally write to file?RequestPOST https://abc.example/abcd/certificates/RetrieveX-Api-K...
Hi SN-community!One of our customers have a request to update the HR Profile when a HR-profile change request is submitted through the HR Portal.As of now the record producer create a HR Case record using the script includes that are provided out o...
Hi. I'm trying to hide a form section on the user table unless the user has a role or the it's the users record. I've got the first part working with the following Client Script but I don't know how to configure it so the user can see the record if i...
Hi on kb_knowledge table i have created a field called attachment counter (this field will be counting the number of attachment to particular article.)Any idea how to do this.I am thinking of making after isert/update b.Rule.var att = new GlideRecord...
