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Whitelisting ServiceNow email IPs

We have a client that may need to whitelist ServiceNow's email IPs.   I have found articles regarding whitelisting by SPF but if that is not an option for them, is there a way for us to get a list of the IP addresses that ServiceNow sends email from ...

stevekeiper by Kilo Contributor
  • 4763 Views
  • 3 replies
  • 2 helpfuls

SAML2 Error SAML failed to login

Colleagues, can you give any advice on thise confused   issue?We have configured Multi SSO plugin according to Wiki articles. Our ADFS farm has two token-signing certificates: the first one will expire soon, it is set as Secondary and used for Office...

Resolved! Get Previous Assigned To member

Hi,Here i have to get the previous assigned to member's name who reassigned his ticket to another i.e current assigned to member.How can i get it?Dear Insert First Name of Assigned To,Insert Full Name of the person who re-assigned the ticket has re-a...

sp_18 by Giga Contributor
  • 2322 Views
  • 15 replies
  • 4 helpfuls

Hide dynamic filter results in list filter

I am looking for a way to either entirely hide the dynamic filter result or to show the label of the dynamic filter instead of the result in a list filter.I have created a module that among other conditions use a dynamic filter on one of the fields. ...

felladin by Tera Guru
  • 3316 Views
  • 7 replies
  • 0 helpfuls

User cannot change view

Hi!I have a custom table extended from the Task table. For the records in this tabel I have made a list view, where one view was made, then deleted, then a new view was added. The problem now is that for some users, this new view is unavailable. The ...

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SAML2 User not found

Hi,I have configured SAML2 with Gluu Server. Exported SP Metadata to Idp & idp to SP. Also, created one user in Gluu server & in Servicenow. Everything working fine i.e when i type servicenow url the browser is redirected to idp login page & after ty...

Lucky11 by Kilo Guru
  • 2514 Views
  • 4 replies
  • 0 helpfuls

Why fix script runs every time I install the plugin

Hi, allI have a fix script in the scoped plugin, usually fix script runs when we upgrade from lower version to a higher version and it always work like this.However, this time the fix script I have runs every time after I zbooted and install the plug...

xuchangchen by ServiceNow Employee
  • 2250 Views
  • 5 replies
  • 0 helpfuls

Query against table incident restricted by domain values

Hello,I am getting this error message "Query against table incident   and table service_offering restricted by domain values" when I run a background script to autoclose an incident. Why does this happen? How to resolve this?This is the background sc...

reeba1 by Tera Contributor
  • 1389 Views
  • 3 replies
  • 1 helpfuls

Problems with using g_user on a service portal widget

Hi,Does anyone know a way for me to get a field value off a user form in angular?I have tried using a script action to put the field into the user session data and then used 'g_user.getClientData('field name');' to get the stored field data but this ...

tombennett by Tera Contributor
  • 3919 Views
  • 5 replies
  • 1 helpfuls

Outbound Web Service Basic Authentication issue

Hello everyone,I am testing an outbound Web Service call to a 3rd party application. The web service works fine in SoapUI using "Global HTTP Settings" and WSS-PAssword Type of "PasswordText", but fails with "invalid username or password" using Basic ...