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Resolved! Problem with Workflow Studio Action REST step with payload

Hi fellow Developers!I have the following POST REST message which test successfully:I'm trying to create an Action for it in Workflow Studio. I created the inputs. Then I need to create the payload before I POST the message, but am having trouble cre...

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ritaaudi by Tera Contributor
  • 705 Views
  • 2 replies
  • 0 helpfuls

Disable user input for Virtual Agent

I've been tasked with disabling the user input on Virtual Agent.I would think that I would find something for that I would find under the Custom Greetings and Setup, I would think the "Model Type" field, but that's read-only even when making a new co...

Resolved! True/False field not populating through sheet.

Hi I I' trying to update data in Company[core_company] table. I'm using excel sheet to upload the data and update it.My excel sheet has two columns1) Name: String value. will be used as coalesce.2) Manufacturer: String value. T or F I've created a tr...

Community Alums by Community Alums  
  • 617 Views
  • 2 replies
  • 2 helpfuls

Chat transfer to Queue

While a chat is been transfer to another queue, the agent is is left and we get message "Transferring to {Queue Name}",But after some time the User get message "We've not heard from you for a few minutes. Would you like to keep the chat session open?...

srvalw92 by Tera Contributor
  • 703 Views
  • 1 replies
  • 1 helpfuls

Resolved! GlideModal on Incident onSubmit Client Script

Hi, I put a glidemodal (glide_prompt) on a onsubmit client script. it shows up for a split second but then disappears. Anyone knows why its doing this? I will like to stay on the screen until the user hits submit or cancel

mmaraj by Tera Contributor
  • 1305 Views
  • 6 replies
  • 0 helpfuls

Resolved! Source-to-Pay Workspace landing page is blank

Hello developers,We recently upgraded to the Washington release and have installed the Supplier Lifecycle Management, Procurement Case Management, and the Source-to-Pay Common Architecture plugins. So far everything is working as normal but when we n...

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cnharris1 by Kilo Sage
  • 1428 Views
  • 3 replies
  • 2 helpfuls

Resolved! can we generate sys_history_line with a script

is there a way we could create the history set using a script instead of manually creating it by opening a record.context: we are trying to retrieve a data from thousands of user profiles and we are querying the history set tables but we saw that not...

Personal Notes not visible on Configurable HR agent Workspace

Hi Everyone,I recently moved to Configurable HR agent Workspace, but i'm unable to view personal notes on the contextual side pannel like it's shown below:These are the notes i was referring:https://www.servicenow.com/docs/bundle/washingtondc-employe...

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kartikey by Tera Contributor
  • 997 Views
  • 5 replies
  • 0 helpfuls