Hi everyone,I’m working on the Incident table and want to control the visibility of related list tabs based on user roles.Here’s the requirement:If the user has a specific role (for example, imp_role), only two related list tabs under the “imp_role” ...
Has anyone tried adding a background image to a custom PDF? I need to use a specific background image and every thing I have tried has not worked. The frustrating thing is if I use an img tag the image shows up, so I know that works. This is the HT...
Hi everyone,I'm working on a reporting requirement and need some help creating a Database View. The goal is to create a report that pulls specific tag information associated with our VMI (VMware virtual machine instance) records, along with other key...
In ServiceNow Walk-up Experience, I need to have two different types of appointments; one (call it ATA) takes an hour and the other (call it ATB) takes 30 minutes. So they will each need their own Advanced Configuration (sn_apptmnt_booking_service_co...
I am uploading a .p12 certificate file to my ServiceNow instance using the Attachment REST API (`/api/now/attachment/file`).After upload, the file seems to be compressed or altered. I want the uploaded file to remain exactly as the original binary (....
So we use CyberArk for managing user accounts with Admin access to applications. As far as I can find there is no plugin for CyberArk to ServiceNow for Local User account password management. If there is it would be great if someone posted it here....
Hi All,After performing a clone, will the target instance have the same version of the application as the source instance?For example, if the Security Incident Response application is at version 1.2.0 in the source instance and 1.1.0 in the target —w...
The Service Graph Connections status is not changing to success; it is showing pending, and there are no logs explaining how to solve this issue.
Hi everyone,I’m facing an issue while importing a CSV file into the Software Entitlement (alm_entitlement) table in ServiceNow.When I import cost-related fields (for example, amounts in Yen (JPY) or Pounds (GBP)), the system automatically converts al...
Looking for advice, cautions, gotchas, etc. etc.. around cleaning up orphaned flows associated with task records that are not active. As admins how do you get orphaned flows to a minimum?Here is a script I am using to explore flows associated with ta...
Hi ServiceNow Community! I'm excited to share a tool we've been building that bridges ServiceNow with AI assistants through Anthropic's Model Context Protocol (MCP). This is an open-source project that might be valuable for developers working with Se...
Hi All, I need to understand how can I setup this Deflection utility in my virtual agent topic flow.I have read the documentation and also gone through the community post related to it Community Answer and have understood the theory behind the defle...
Hi Team, I have created a reference field on Requested Item (sc_req_item). This field is referenced to custom table inside custom application.When I click on Search icon, nothing happens and if type something it doesn't search even though the table h...
Hello Community,I'm working on populating the problem fields using the short description and description with Tech Intelligence. I was able to do this for incidents, but when I try the same process for problems, I can't find the problem table. I've a...
Hi everyone,I regularly import data into ServiceNow from JSON file. I have a Transform Map scenario where the name field is set coalesce=true.However If a record with the same name has been deleted, I want to allow inserting a new record with the sa...
