Hi Community,I’m currently working on a Microsoft Exchange integration, where I’m creating a custom action/spoke to remove calendar events. I had a few questions regarding the OOTB (out-of-the-box) approach: Why does the OOTB Exchange integration use...
Hi Community,I have an inbound email action that receives Excel files along with other attachments (e.g., signature images). The email's Excel attachment needs to be processed through an import set and transform map.Currently, the transform is failin...
Hi Team , can anyone please help me on this requriemnet . In Incident Module, 3 strike rule automation needs to be implemented.If User is not responding for continuously for 3 follow-ups, Incident needs to move into resolved state automatically. Excl...
Open search results are not bring a definitive answer so will try the Community. I need to know in advance, if Flemish is available in dynamic translations, can someone who already has ITSM Pro advise?
When the incident ticket is first created and AWA (Advanced work assignment) is applied in ServiceDesk assignment group, it is assigned to one available agent. Then let's say the same Agent routed the ticket to Database team (or any assignment groups...
I would like to implement the same filters under configure > Security rules . using UI Action. This means if I click UI action on AIX table , it should show ACLs with filters as it displays if someone clicks configure > security rules on AIX table.i...
ServiceNow Community - I have learnt one thing in last 9 years of my IT Career - It's now about how much hard work you do !! It's all about doing the right hard work Do you wish to join hands with me in walking daily on the right learning path ? ...
Hi Team, Could you please suggest how the visibilty of interaction records is controlled in Human Resource Core Application scope. For example, only user with HR Admin role can view the records in Human Resources Core application scope. Observed that...
Hi all,I'm having a play around with UI Builder in my PDI (Tokyo). I'm finding that the builder and then my whole instance just freeze up whenever I get a few clicks into doing something. For instance, I've added a button component to a page, and the...
I have to trigger a notification when assigned to is empty for few assignment groups ,i am using flow to archive this, but even after giving the condition as assigned to is empty ,it's still sending the notification even when there is no tickets .Hav...
function onResolve() { var ga = new GlideAjax('ProblemResolveUtils'); ga.addParam('sysparm_name', 'check'); ga.addParam('sysparm_problem_id', g_form.getUniqueValue()); ga.getXMLAnswer(function(response) { alert('Received answer: '...
I want to add hyperlink to check the status of ticket under "My Request" tab in service portal. Currently the ticket do not have the hyperlink to click and view the status or comments or documents (Refer the snapshot below). How can I Add the link?
Hello Community, I had writing a advanced reference qualifier for the assigned_to field on the incident table such that whenever the user selects a specific assignment_group, assigned_to field should only list active users for that I wrote a advanced...
creating a new assessment grouping criteria for my control attestaionAlthough the new criteria is available in Native ui but it is not available
Hi Experts, I have two User Criteria records in my Zurich PDI for the "users with ITIL role" criteria. (..7c & ..14)I have access to another PDI which is running Yokohama - which has only the latter (..14) Wondering if there's a reason for the two UC...
