I wanted to know is there any way we can use the scripting in Workspace View Rule? I am looking for a way to call scripting include in workspace view rules.I have created the workspace view rule for my custom workspace. See the screenshot pasted belo...
Hi All,We installed the "ServiceNow for Microsoft Team" plugin and integrated with MS teams and also configured with Virtual agent as well.So on MS team level, When a user tried to check the existing own opened ticket status, they're getting the sele...
Hi All, I have created below View rule and put the logs but its not getting trigger. Is my script is correct ?Please suggest, Script:(function overrideView(view, is_list) { gs.log("VK passed"); var url = gs.action.getGlideURI().getMap(); ...
Hi Community,We are encountering an issue with a business rule when modifying fields in the list view. Below is the business rule we have written: function executeRule(current, previous) { var grStoryState = new GlideRecord('rm_story'); grStory...
Hi,we need to support Estonian language on our system. As there is no ServiceNow plugin for Estonian, I wanted to create a custom entry for Estonian on sys_language table (we did the same e.g. for Romanian and it worked). For Estonian I get the error...
Hi,I found for SOW: Reference Fields Behavior Changed in SOW 7.0 version. The reference field displays only the recent selection. - Support and TroubleshootingIs anyone aware of a similar change planned for Agent Workspace for HR? Couldn't find anyth...
1. Anyone knows the reason why ServiceNow reduced the backup backup retention period from 28 to 14 days? 2. Also the blog here says 'An option to purchase extended 28 days retention period is also available.'Is that still a true statement? Also can w...
Customer is entitled for ITSM and SPM. Its a greenfield implementation project. Question is - where to track the stories, sprints etc? One says to start in PROD directly (but the instance is not yet live)Other says, start in DEV, once live, push the...
When I was new to ServiceNow, I found the GlideAggregate API to be a bit confusing. That’s why I decided to write this blog, covering all the essential scenarios and use cases and interview questions, to make it easier for newcomers to understand and...
1. what is the calculated risk on the change?2. what does client script and what is use of onload check box?3. what is use Stop processing in inbound actions?4. how to create the Kb based on the incident?5.- what is reverse if false and inherit?6 wha...
Issue: 'My Item Categories' Module Missing in My Instance" below image is screenshot from youtube
Hi there, I'm planning to create a custom Flow Action that runs once. If it fails, it should wait for 4 hours and then retry once more. If it still fails after the retry, it should return a failure output. the number of retry should be configurable. ...
Hi All,I'm having a requirement that is when a delegation request is submitted, I wanted to allow only specific approvals to be delegated. For example: A approver "Abel Tutor" has 10 approvals, 5 approvals for Service A and 3 approvals for Service B ...
HI Community, In our dev instances currently sending and receiving email is disabled...But now i need to test few case im going to enable the receiving email as true and not the sending.So if i do that system will receive only emails after it is enab...
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