I created a UI Action for a custom table to generate a printable version of a form. It works just fine. I tried using the exact same configuration for a UI Action for another table. The only difference is the table name, but this one doesn't do anyth...
Hi All,Please help me with the below requirement:If a Requested for has submitted a Request once, he cannot submit the request again for the same catalog item.It should restrict the user and throw an error message. "You cannot submit a request". Th...
Hi,i need to get count of items inside Array. but it is giving "undefined" for length.Please suggest ScreenshotThanksUjjwal
Hi, I’m investigating a case where, after a catalog task (ctask) is closed, the related request (REQ) is automatically closed, but the associated RITM remains in a "Work in Progress" state even though its stage shows "Completed".I’m unable to pinpoi...
I have MRVS, which is being used in multiple Record Producers. In new Record Producer I am working on, we need to use that MRVS, however one of the variables in this MRVS is not relevant for the new Record Producer and should be permamently hidden (o...
Hi team, When the sla is resolved for incident, we are keeping the resolution sla as paused . when the incident will be reopened from the portal and the state will go from resolved to in progress, we want the same paused resolution sla to resume from...
Hi All, Why we need Domain account & service account while setup the discovery process? and how many service accounts / domain accounts we need to discover windows servers? how many service accounts / domain accounts we need to discover unix servers?...
Hi Team,I have one Onload and Onchange client scripts to update the related list filter conditions on a form.Both these onload and onchange are working in native view but NOT in custome workspace. Onload:function onLoad() { //Type appropriate comm...
We are using Now Assist Incident Summary. With the feature, there is a tooltip that has this text:AI summarized this using the record details. Check it for accuracy. Is there any way to change this text? I have checked in sys_ui_message and sys_prop...
Hello,I have a requirement to retrieve MVRS table values using the REST API. I tried looking into the sc_multi_row_question_answer table but somehow I don't have access to view or query that table although I can see the list/table in the task and req...
Hello, I'm looking to add the current date time to a record when the playbook is triggered but can't see a way to add it. What I'm looking for is to add a timestamp or epoch date to a field/tag when an alert maintenance changes from true to false. I...
Hi All,I got a requirement, For SCTASK: Whenever the requested for responds to the requests, the state has to automatically move from Pending to Work In Progress(This is Done).For Sequential SCTASK: If the state is pending, then the RITM should be in...
restrict Problem management module with out using ACL 1. Only problem manager and incident manager can view/edit problem module.2.ITI fulfiller can only view/edit problem tasks that are specifically assigned to them. How to achieve this?
I am having trouble adding the ServiceNow survey to the Incident Resolved email notification body. I have already created the Assessment Metric Types, added the Trigger Conditions, and added the Metric Categories. I'm having trouble adding the survey...
