I have a Request item with approvers in the Workflow. I want to report on who approved/rejected each step. I tried from the Approval (sysapproval_approver table) but can't find how to dot walk to the item. Is this possible? ~Thanks.
I am working on a project where we want a specific function to happen. Either a ticket is assigned to a user, or it is assigned to user group(s). The group in the table references the User Groups table and is a LIST date type. I want to check where u...
Hi All,I am modifying the list layout to add few columns to the view. However, the changes are not reflecting, when I visit the page again. Here are the steps, I am using:Go to corresponding table -> Layout List -> After clicking on save and update, ...
I am using the mail script to add cc and bcc to email notification. I dont see that populating the recipients field in email logs. Where can I see that?
I did some digging before I wrote this and found many references to people who wanted a "Quick Message" functionality within Chat. However, I could not find anyone who had an entire solution put together (most people stopped at just displaying a stat...
Hello All,My requirement is as follow.I need to hide "New" button on "Incident Task" related list on Incident form. I can't use "List Control" option because I have to hide button based on state of incident. And in List Control we have only option of...
Hi folksI have been trying to find a way to prevent ServiceNow sending emails (notifications) to non-existence email users. One solution in my head is to set the sys_user.notification to 1 (none) so the users have a notification device deactivate...
Hi, allMy current gig is working with a company that uses a numeric UserID, and have the user's name (concatenated from AD First and Last Names) in a separate field.Some fields (Assigned to, etc.) in List View are displaying Name - but Resolved By an...
State Selection, assignment group and notificationI added an additional state "More Information" to my Change Task. I want this state to be visible to specific assignment group members, i.e if the user is not a member an assignment group, that state ...
I am trying to fetch stats over the Task table with user that has rest_service role.The request is:GET /api/now/v1/stats/task?sysparm_limit=10&sysparm_query=sys_class_name=incident&sysparm_count=true&sysparm_group_by=priorityThe response is:{ "erro...
Hi all,I have a weird issue that probably has a simple answer but I'm not seeing it.I have a query running against a lookup table to pull in the SYS_ID for the various records in the lookup table.I'm declaring the target variables before the query lo...
Morning,I want to create as proof of concept a java class to allow me to create a ticket in service-now.Something that shows the connection, creation of the ticket, and closing with some error handling would be great. By the way, I see talk of Servic...
Steps to Reproduce"Open a DemandClick on "Resource Plan" related list.Go to Configure > List ControlCheck "Omit New Button"Once you are back to Demand, you are still able to see the "New" Button on Resource Plan Related list.Is this a known issue? Is...
Greetings ALL,I have 3 instances PROD, TEST, DEV.DEV & PROD are in sync but TEST is not in sync with PROD. I have some SR's in TEST which are not on PROD. This is the only thing i know about the difference between both the instances.Kindly help me ou...
How to set a value for glide duration fields , below is code i am usingfunction onBefore(current, previous) { //This function will be automatically called when this rule is processed. gs.include('DurationCalculator'); var time_elapsed = execute...
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