Hi Team,I wrote one script include and it contains two functions. How to call these two functions in one reference qualifier.Please see the below code for the same:var LoadingTechServicesandBusApps = Class.create();LoadingTechServicesandBusApps.proto...
Hi,Could you please help in creating a multiple condition check in UI Action condition.1) i want to check if state == "open" UI action should be visible to only ITIL2) if state == "work in progress" ui action should be visible to "change_admin" roled...
I need to make a Minute field and an Hour field. I'd like to limit the Maximum Value the users are allowed to enter in the Minute integer field to 59. Any ideas on how to do that? The ask is for our users to manually enter how much time they actually...
Hi folks,Just want to know if GlideRecord supports the cross field checking on a date field. for example, Task_sla relates to task table, and I am querying task_sla records that have the same created_date as task, task_sla.sys_created_on = ta...
We have a couple aliases pointed at ServiceNow, but only want users automatically created if someone emails a specific one. Is this possible to do with an inbound action without enabling the mail property "Automatically create users for incoming emai...
When you click on a list and items are removed off that list because of security constraints, what I would expect is the list would only show what is visible. Instead, the lists just remove the rows and show nothing. What this results in is lists t...
when the approvals are created from WF in change, the approvals tab in CHG shows up as "not yet requeted" next to the approvers name instead of "requested". What could be the possible reason for this?
Hi All,I'm currently running into some difficulties and would appreciate some insight. I created a new module that returns a list of records(ticket forms) that are assigned to the current user logged into the instance. The module will list therecords...
Hi All, I'm looking for a UI Macro to replace the OOB approval_summarizer_sc_req_item. The requirement is that the summarizer hides the empty variables and the variables are sorted based on the catalog order. I've seen a few discussions within the ...
Hi All, In incident table I have column "abc" and "ijk". "ijk" is a dependent field on "abc". So, I'm grouping "abc" and getting the count on "ijk". Ex. If I'm grouping "abc" and getting the count of "ijk" I will get 3. Also I ...
Hi All,I have two custom tables that reference each other and one spreadsheet that holds all the information for both tables. When I do an import (excel) to either of these tables, new empty records are created when a reference field is populated and...
Hi All,I am trying to execute a script to mark any requested approval created 21 days ago as cancelled and update approval state on the associated requested item as cancelled too. The first part, making the approval cancelled works perfectly, however...
HelloMy mission is to not allow other groups to view a groups knowledge articles, unless its giving an view role. What I have done is create a role for the group and it currently works from the ESS page and knowledge article section. The problem I am...
We have a department that has been using incidents to document their system changes, but I am now transitioning them to using change management. For about a dozen incidents, I need to transfer the entire activity stream from the incident and copy/tra...
I have a record producer that I want to add users to the watch list for the incident that gets created. I can populate the watch list with my name, but it doesn't reference my user object when I go to the incident and view the watch list. The details...
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