We have managers coming in and out of the company on a regular basis. We have new and existing tickets requiring their approval but most of these are stucked after their account was deactivated.Is there an out of the box feature where approvals are a...
We have an order guide and one of the items needs to wait for another item to complete. In the workflow for the first item, I am creating an event when the workflow completes. On the second workflow (the one that is waiting for the first) it is 'list...
All of a sudden part of the "Comments (Customer Visible)" label on our incident form is displaying in French or German depending on the view. Everything else on the form is displaying correctly in English. If I change my system language to anythi...
Morning all, I'm trying to update multiple tickets from a UI page. At present, for testing I'm just trying to add comments to multiple tickets with the click of one button, I think I can work out the rest from there of where I want to go with this. J...
Hi All,I need to calculate due date on RITM.1.When request got submitted, the due date as per the schedule will be calculated and will be displayed in the due date field on RITM.2.Now, once the request got approved, we recalculate the due date field ...
Hello.I have a business rule that sends GET request to the endpoint. The only thing is that I cannot use https with ServiceNow. And my endpoint requires https.How I can do that?My steps are:1. Created entity in 'Outbound REST'2. Created GET method wi...
Hi Techies,What is client id, client secret and token URL for in application registry in OAuth. I am very new in this.can any one help me on this.regards,Abhishek
I have tried to export excel of Data Review Task table while doing so all the fields are not getting exported only 5 fields are exported. Does anyone come across this issue? What may be the reason for this? Can anybody assist me on this? Thanks in ad...
We are in the process of implementing the outage module. The purpose of this is to provide the outage information so we can use it in a Service Availability page.I'm new to this and I'd like some "big picture" advice. How important is the "Servic...
Hi Friends,How to revert back to previous version after installing an update in a scoped application? Please help.Thanks and Regards,Chandra Suvro Bose
Hi guys,I would like to make a query on sys_audit_delete table but apparently it's not possible, indeed i always got a isValidRecord == false.my code:var myRecord = new GlideRecord('sys_audit_delete');myRecord.addQuery('tablename', 'incident');myReco...
how to buid a URL for prefilling a field value for one record producer.I have one variable called 'user name' in record producer.I have a URL for that record producer. As per my requirement whenever a new user is created in the system, it sends a not...
Hi Everyone,Can I compare only datepart of datetime field in query?We have a scheduled solution date field in incident management.We want to send a notification e-mail to the owner of the incident scheduled to be resolved at next day in schedule job ...
I integrated ServiceNow and Office 365.When authenticating with office 365 and logging on to ServiceNow, what is the session timeout setting?Regards,Matsumoto
Hello,Is there is any Plugin available for ServiceNow Helsinki release to integrate with NetApp Technology?Expected outcome is to configure ServiceNow to query & fetch current Storage details from NetApp filer , transform and update in a table.Rega...
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