ageing report for incident and task
can we pull ageing report for incident and task , if yes how>?Please helpclient wants to pull the report , so if i should provide a ageing box on incident and task form or anything else to be done?
Forum Posts
Hello all I have a trouble with the simple list and form widgets setup into the portal page designer.
the simple list shows me the right list of records an when I click on a record the form widget shows me the entire record to be edited good but.what I need to view is the same that I can see using the open in platform option as defaultthat shows me t...
Resolved! Custom Powershell Activity Issue
Hello,I am trying to run a PowerShell script through a custom PowerShell activity in SN. When I test the inputs, I get the following output "Cannot bind argument to parameter 'String' because it is null.". No hresult and no errorMessages.Can anyone s...
Resolved! System Definition Scheduled Jobs vs. System Scheduler? What's the difference and which one should I choose?
What is the difference between "System Definition > Scheduled Jobs" vs. "System Scheduler > Scheduled Jobs"? Which one should I use? Is there an equivalent functionality in "System Definition > Scheduled Jobs" to the "job context" element in "Sys...
How to insert multiple URL's in a single field?
Hello All,I have a requirement where we have to provide multiple links in a single field.User should have the freedom of clicking on any link and opening in a new tab/window.Currently in out of box functionality of SNC,they have provided a URL field ...
Urls in worknotes field not getting converted
When we enter text in the work notes, it will be displayed as text in activity section.If we enter urls,email ids,website address, or any links in the worknotes section of a form, it will still be considered as text. Is there any way to convert the l...
Resolved! Need to attach custom Service Request workflow and not default service request workflow to my catalog item
Hi,I have a catalog item and i have created my own service request workflow , now whenever I'm creating request for catalog item then my own service request workflow as well as default service request workflow is getting attached to REQ. i want to re...
Report much time an item spent in each stage
Management has asked for a report that shows how much time a request item spent in each stage. In fact, more than that, they want to know on average how much time a type of RITM spends in each stage.I have tried browsing the reports, and I can see ...
Due Date Calculations?
Does anyone know where this due date is getting the calculations from? I've looked at the business rules and don't see anything.
Comments on Visual Task Boards do not appear in Comments Catalog Tasks
We are currently in Geneva and I am using VTBs to manage issues assigned to me but I noticed that when I add a comment a card, the comment does not appear in the Comments tab as I would expect. Is there a setting that needs to be turned on or is this...
Resolved! Auto-cancel service request
In the workflow of a service catalog request I've added an approval step. I've been asked to have the request automatically cancel itself if the approval step is not completed within X days of time. How would I implement that?I would *prefer* not...
Private/Public Key Authentication (SFTP) to Data Sources
Hello,I've read many posts and guides about usage of SSH Key authentication in ServiceNow when importing data from 'Data Sources' such as:http://wiki.servicenow.com/index.php?title=Data_Sources#gsc.tab=0Data source fieldsIt is still not clear to me t...
Edit a read only field (value) as Admin
Hi, i have a coloumn that is read only. But now i have to change a few values and i'm the serviceNow admin. But how can i do that, without making the fileld non read only and then read only again after i have changed the values. There must be a smart...
The element type "g2:scope" must be terminated by the matching end-tag "</g2:scope>".
Hi I am trying following to read the data from the table and display in pop up:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="jelly:core" xmlns:g2="glide"><style>tr.buttons{height:10px;}</s...
Can you add a Visual Task Board to a homepage?
Is there a way to add a VTB to a homapage, similar to a gauge? I do not see any way to convert a board to a gauge or custom widget.Let me know if anyone has any ideas.Thanks,
