Resolved! Issue with inactive fields showing up in filter
I have an instance that is for some reason showing inactive fields still in the filter list. Curious if anyone knows where this is being controlled from so we can fix it?
Forum Posts
How to search list of incidents
Hi Friends,I would like to search a list of tickets (around 300 incidents). Please assist.OR between each incident allows me only certain range.
Cloning issues ?
HI Team,Could anyone please help me in knowing the reason of clone failure.1. We scheduled an clone at around 9am IST, it was successful.2. Now on next day, when we again scheduled clone for same instance by scheduling a request around 7am IST, it go...
Field Validations for a form
I have a field validation for field named " K-form " MANDATORY (Must be 11 character). I have written an onchange client script for this. Error Message is showing up, but Form is being saved even if 11 character condition is not met. As, you can see ...
What creates multiple History Sets in sys_history_set table?
I know that they are created dynamically when the information is requested, and that is fine, but why would more than one history set need to be created at a time? What situations cause this to happen? Is it safe to use the most recently updated hist...
Resolved! Two datalookup definitions with same matcher table
Hello,We have priority data lookup defintion on incident ( Where source = Incident, Matcher Table = dl_u_priority ) and the corresponding data lookup rule. It works perfect on incident priority lookupHowever, we have same choice values as i...
Resolved! Help with Sending an Email Notification on last Approval made
I have catalog item that has a workflow (for sc_req_item table). The workflow has multiple approval process. Each approval made will trigger an email notification sent to the owner of the request. The email notification is configured to be triggered ...
Resolved! How to pass Param1 and Param2 values in gs.eventQueue without passing the glide record
Hi All,I am working on a inbound action validating data sent in email body with existing table data. I am triggering a gs.eventQueue when the data passed is not existing in the table.In the eventQueue i need to pass the Param1 value as email.sender...
logged in user roles in UI policy
I have to check If the logged in person is different than approver in an UI policy, how can I achieve this ?
Resolved! Update a field on a different table through onSubmit() Client Script
Hi everyone,I have two custom tables, the latter is displayed as a related list on the former. So when I add a new record in the related list, I need a field to be updated in the current form, i.e. the former table. That field actually has to store t...
Display a value as percentage?
After scanning through the documentation, the developer community here and good-old-google, I cannot seem to find an answer to an incredibly simple problem...Can I specify a display format for a field in ServiceNow that will store a floating point va...
Resolved! URL validation
Hi, How would I validate a URL field on my request item form based on following criteria:It should be entered by user in form of:jb**.systemaudit.comBasically it should stop user for submitting the request, so an onsubmit script, Any script suggest...
Is there a way to revert customization and configurations done for Change Management to base (OOTB) state.
I have a requirement from a Client to remove all the Customizations and Configurations done in Change Management and revert it back to the Out of the Box state.The Client wants the reversal only for Change Management and not for Incident or Problem.C...
Resolved! Include Third Party Javascript Library
Hi,Once again im bitten by DataTime issues. Can I include a third party jacascript lib in service now and then use it in Transform Map. If yes please share the procedure.For example if i want to include Moment Timezone in service now is it possibl...
SCCM not updating Asset records properly ?
Hi All,We are using the OOB SCCM Integration for loading CMDB and Asset data.But we have found that it is not loading the Asset data correctly in our system.The data source which is used for identifying CI's and Asset is "SCCM 2012 computer identity"...
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