Resolved! How to prevent page reload in UI Action ?
How to prevent page reload on click of a UI Action ?ThanksBala
Forum Posts
Surveys Embedded in Email
Has anybody ever embedded surveys within email notifications?A user is asking to have surveys for his team sent out as the body of an email. Ideally, the user would click reply and make their selections right in the response or else fill out the form...
Resolved! Size of an URL field used in a Menu Item
HelloWe use the Fuji release and created a Portal for our end-users.We have a menu which displays the list of the closed requests, easy Now I received a request : sort this list by closed date. But I have an issue because the url field size seems t...
Role for Sharing Incident Templates
We have a need to allow certain Help Desk users to be able to share Incident templates with other groups that they are not a member of. Currently they can only share templates with groups that they are a member of. Is there a role or some other m...
Printing Knowledge Articles (kb_article) in Service Portal
To whom it may concern: when you printing your KB articles in Service Portal you'll face the problem, that only first page is shown in print preview and is printed. Our customers are using the browser printing capability (Ctrl+P).Caption: Only first ...
Archive rule is not functioning
we are implementing Archive functionality for Incident,Change, Request, Problem, KM.initially we have started with Incident, for testing purpose we have defined Archive rule for "Before 2hr from the closed" :But incidents are not achiving, i just che...
Resolved! Knowledge Article "Create Incident" Button
Hello,In the knowledge article, by default, there's a "Create Incident" button on the header. Is it possible to pass the article's title to the newly created incident's Short Description filed when clicking on the button? Thanks very much!
Use encoded query string in a filter of the users table
Dear Community,today I was about to filter our snow users. I received an excel file with all the users and I shoud do the same action with the list.So I thought I am smart by using an encoded query string to create a filter. Now I got the encoded que...
Resolved! Help with a Set Filter Script Please
I have a filter that sets a script on a list collector and now i need to add another condition I thought by just adding the && it would work but it didn't - Can you tell me what I am doing wrong to get both those conditions in there. TIAfunction onLo...
make short description change with variables
Hi All,I have a question, I am trying to get the task short description change based on what is selected when the from is submitted.On the form I have two variables: a reference variable named "Application" and a select box variable named "Request". ...
Resolved! Add Condition to Script to Not Run if Date is Empty/Blank
I have two scripts that are not playing well with each other. The first is a UI Action button to "Copy Change" which allows my team members to copy the basic details of the existing change, putting the state back to "Planning" and removing the Start ...
Resolved! Journal field in notification
Hello,I have set it up on a notification to add the latest Journal Input field entry. This is working fine, but I have been asked if I can remove the date and field name from the notification too. So the text underlined below. Can this be done?...
Resolved! Wait for Condition gets cancelled
Hi EveryoneI have a simple "wait for condition" on a true/false option. So for a wait for condition it will check that property every time the record gets updated. This works if I want to use it for state, but not for true/false option. My workflow g...
Resolved! Ui Action made inactive but is showing on form
Hi All,We have a UI Action on a table which is made inactive so that it does not show up on the form view. The button is visible even after making it inactive.Thank you in advance.
Resolved! Business Rule Dynamic Action
Hi All,I wanted to know the possibility of setting dynamic values using business rule action like assignment_group.descriptionOr To(dynamic) has different use.Many Thanks...Rajeev
