Hey guys,Does anybody have an idea on how to modify the "show journal fields". It shows up as a single checkbox to add either "It worknotes" or "user collaboration" (in RITM form).In Approval record it shows up as 2 individual checkboxes. Please take...
Hello all, We are trying to implement an automatic process between external partners and our Service-now instance through emails.Using inbounds actions and email notifications, we are close to the goal. As the automated process will cover different...
Hi all,I have found something uncanny - however it may be uncanny to me, but not to others.I am looking to dot walk from Catalog Task form to the request - via parent.parent.watch list, however I have found that OOB the request is not set as the RITM...
OOTB the Affected CIs on both the Change Record and the Change Task only look at their current record to display all the affected ci records. We'd like to do one of the following:1. The Easy Solution (hopefully): Simply create a new Related List call...
Can anyone suggest replacement functions for DOM manipulation technique (e.g., jQuery, Prototype JS($ or $$), gel, document) in Client script and Catalog client scripts function getParmVal(name){ var url = document.URL.parseQuery(); if(ur...
Hello, I'm creating a catalog item request so that new items get added to our Product Catalog. I want to include the Manufacturer (Brand) and Model Number (Manufacturer Reference) in the description field of the Hardware Model record, but it's not po...
Hi,I am trying to populate the current date in the email notification by using an email script.Here is my email script: Test var created = new GlideDateTime(); gs.log("created"+ created); template.print(created); My notification subject is:Your Ti...
We had a remote file import setup to link to a mid server to pick up a csv file with our HR data. This worked fine in Eureka but since upgrading to Geneva its stopped and I cannot work out why.Can someone please advise if they have had similar issu...
Hello,Has there been any leeway with the ability to report on the activity log of a ticket. For example, I would like to condition the data and time that any field was changed in a request and display what the change was. Simply I need to report on t...
I am looking for a way to create a custom Icon Link widget to direct the user to a URL, but to open that URL in a new window instead of the portal page.I've made a copy of the baseline Icon Link widget, but am unsure as to how I might change the beha...
Hi all,I have a requirement ,we have a service catalog "It communication"where in user can click on that catalog item and fill the mandatory fields and submit the catalog so that request is created "this "it communication"is used for sending updates ...
How to create an outage record when an impacted service record is created on that incident?can any one help?
Hi there,we do have an approval step (normal change request), that adds (depending on some characteristics) different approval groups within the workflow.I.e. if the risc is very high, an additional management group has to approve together with the C...
Hi All,I have a dynamic block on homepage , in dynamic content I have created a button and onclick of button I am calling a function and based on the input(userid) given , reports will be populated for that particular user. This is working fine.But i...
Hi - A user recently went from another ServiceNow instance to the one that I maintain, and was very confused as to why she couldn't do some of the same things on our system as she could on the one she'd been trained on.She had previously set up her o...
