We want to add a criteria on the list at the top of ITIL homepage that is "Updated is relative on or after 3 days ago" This would mean that if it hasn't had anything done to it in 3 days it would show up at the top of the ITIL homepage too. How c...
What is the best practice for making the sysid consistent in all environments? I have a user who has the knowledge admin role who created a new role in test and did not notify anyone, so the same role name was created new in a different environment. ...
I am trying to populate an import set that I have created using the sysparm_import_set_tablename parameter. However I am finding that new import sets are created when the script is run - the new import set has the same name as the existing import set...
Hello all,I have a question. Is it possible to send a notification to the user when the task is closed? If so how? And closing the task should also close the req item.Thank you all.Eshwar.
How can we collapse the form section on load.
I am in building a new custom application in Fuji. I have a table that is extended from Task.I added a Reference field to this table. The Reference points to cmdb_ci_computer.I have used a Dictionary Override to apply an Advanced Reference Qualifier ...
I have three sets of users in my user table. The first set needs a User ID and the second needs its unique key in a different column. A third set will have both User ID and the other key (which will be different to each other, so I cannot combine...
Using the SmartPhone Mobile views when I open a Change record from the Approval request to view what the approval is for the view of the Change that is displayed is not the Mobile view. None of the UI Policies seem to run as additional fields that ...
Hi, I am a relative newbie to this so we are trying to set a value of the resolved date of an incident by workflow along with some other textual values for resolution information etc.In workflow editor we go to the set value screen and use the drop d...
Hi All,I have no idea about <j2:if > tags and their syntaxI want to compare $[gs.getUserDisplayName()]$[sc_request.opened_by.name]<j2:if test="$[sc_request.opened_by.name] == $[gs.getUserName()]">//Do Something</j2:if>How do I compare these two strin...
Hello,I'm having an issue with properly navigating an end user to the right site based on the URL they enter. When they enter "companyname.service-now.com/navpage.do" they're appropriately directed to the login page of the instance. However, when the...
Hi guysI'm developing an app for internal usage and I try to extend my new table to the TASK table in order to enjoy its SLA capability.The field of "Extends Table" keeps disappearing. I even tried to start from scratch and couldn't reach it.when I t...
Hi community,We've stumbled across this situation recently.If I view a catalog item, fill in the appropriate fields, attach an item/picture, and then submit my order, I notice that the attachment will end up in the sc_req_item table per the sys_attac...
Hello, I have a notification on sc_task table where I am trying to add a condition, when the request item is on specific stage, notification should trigger. So far I have included the condition with the AND statements provided:Request item.Stage cont...
1. Whenever ServiceNow gets a forward email with two watermarks, it is creating a duplicate ticket.2. Whenever ServiceNow gets a reply email with two watermarks, it doesn't create a duplicate ticket and the email is added to existing ticket's additio...
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