Hi Everyone,Our team has created a database view that combines sys_user, tasks, and aprofile table we built separately. From this database view, I was able to create a column report that shows past due tasks by manager. I also created a drilldown...
I want to make the service portal look like company's homepage. So mostly i have to deal with css of different pages and widgets. As far as i could go, i have discovered that css is applied to widgets, widget instances and at containers too. Apparent...
Hi,Can anyone help me out in answering the below questions?1) I tried to download the app on IPAD from the link https://itunes.apple.com/in/app/servicenow-mobile-app/id845447123?mt=8 and installed. Logged in with my dev instance. It is giving the mob...
Hello,I want to set user location using REST API Explorer while create user. But it doesn't work.Can someone help me please?Thanks
Hi,On an approval form, we see a macro which says like 'Summary of Item being approved'.For a change request approval, the preview of this macro shows some of the information from the change request like below:Whereas, for an RITM approval, the appro...
I'm having an issue with "Copy" button in Catalog Item form (sc_cat_item table). When this button is hit, I'm getting a copy of the catalog item, but it also copies all the Incidents, which use this catalog item. When I tried to customize its behavio...
I have a glide list field on the Server form called Tenants (u_tenants) - this is referring to a custom table called u_tenant.If the value of this field is KI, i.e., if Tenants = KI, then hide the section CI details from the Server form.How this can ...
Hi,I created a scheduled script for testing purposes which is run only "On demand". Reason: I don't always want to test long running scripts via "Scripts - Background" as I'm stuck to this until the script finishes. But there's no possibility to stop...
I am creating a database view to join child & Parent CI's based off their relationship.The table structure is as follows:CI > Version Controlled CI > Business ObjectiveCI > Version Controlled CI > RequirementI need to show a mix of fields from both t...
Hello,I want to create the change tasks creation via workflow (run script activity).How to check if previous record has the completed state??an example: I have an additional table which contains the information for the purpose of task creation, I hav...
HiWe have a requirement to restrict editing of global tags by usersUsers will be able to view the tags but should not be able to add or remove global tagsI tried doing this with Business Rules on 'label_entry' When I click of 'X' for removing tag, it...
I haven't seen any roll back mechanism if the data is import to the target table incorrectly.Actually I want a function like transaction in the sql. We can see the data in the table before commit.But seems there is none. Is there any place I have mis...
Hello Experts,I have to provide a role to create new CI to itil role.Can anyone suggest me what role should I provide to an itil user and what are the table will it get exposed.Thanks.
Hi,I've been trying to get workflow approvals running on a custom table in my instance but I'm a little stuck at the moment with the approval records not being generated. Basically, on the custom table record I have a UI Action button that sets the A...
