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Resolved! Mandatory Attachment Before State Change

Hi, I'm wondering if anyone has successfully implemented functionality that would require an attachment before a field on the form can change.   This is not on submission of a catalog item.Here is our use case:Legal department puts cases in a 'Pendin...

amkatulak by Giga Expert
  • 4419 Views
  • 13 replies
  • 2 helpfuls

Manually update audit history

I'm after a way to manually insert an item into a record's audit history for a specific time.Background on the challenge is that a record was closed in the past, but it didn't save. I can update the record's data manually without triggering workflow ...

Resolved! Task SLA table Business Rule

Hi Guys,I've created another field in the Task SLA table called SLA Status. The plan is to make our reports a lot more user friendly regarding the SLA and replacing those boolean values with PASS (false) and FAIL (true).I've created a business rule i...

jancaasi by Mega Expert
  • 3933 Views
  • 5 replies
  • 1 helpfuls

Extended Table misunderstood

I'm having a problem with extending a table.   I have a base table (custom) that I have declared as extendable. This base table contains legacy data with existing records.   I created another table(child) that extends the base table to create NEW rec...

connortj by Kilo Contributor
  • 2001 Views
  • 2 replies
  • 1 helpfuls

Can we use import sets and transform maps in scoped apps

We are developing a scoped app. We need to import data into SNOW custom tables via import sets. However, I am getting various scope errors like below.GlideImportSetTransformerWorker is not allowed in scoped applicationsIs it possible to use transform...

ramireddy by Mega Guru
  • 3042 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to query assignment group from tasks table?

Hello,I am trying to query the assignment_group in my tasks table but I think I am hitting an error due to my lack of understanding the user groups.   I want to filter for the assignment group called AOM-OU. I tried replacing assignment_group with sy...

zsquared by Tera Contributor
  • 6983 Views
  • 11 replies
  • 4 helpfuls

Resolved! getNodes() method

Can anyone confirm if this method still can be used in Helsinkin?I have tried exact same samples in a script include and BR not returning any value. http://wiki.servicenow.com/index.php?title=XMLDocument_Script_Object#gsc.tab=0xmldoc.getNodes

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RegEx in condition builder

Hello,In the condition builder we now have the 'matches regex' operator. ...But what are all the regex we CAN use in it?For example: beginning of line operator '^' does not play nicely with the condition builder in this case as it is assumed it means...

jaakko_jalo by Tera Contributor
  • 22297 Views
  • 25 replies
  • 8 helpfuls

Resolved! Email Template configuration

Hello,I was wondering if there is any possibility to configure an email template to contains only a specific header and footer, and get the body from the email notification form ?So my email template will have a fixed header and footer and variable b...

r_daosseili by Kilo Contributor
  • 4402 Views
  • 10 replies
  • 2 helpfuls

Resolved! Disable CORS support

Hello guys,I want to disable the CORS support on my instance for testing.I see that there is a property for this: glide.rest.cors.enabled (REST API CORS support )I have Geneva release.Please can you tell me where i can find this property for change i...

eugen_cotiga by Kilo Contributor
  • 3047 Views
  • 2 replies
  • 3 helpfuls

Resolved! Set default value for cmdb_ci fields

Hi,We have a requirement to add a default value for 3 fields on a bespoke table we have created.The fields are used across different CI tables and therefore the default value should only be set for a specific table.The fields are;u_ci_overviewsupport...

ebaileyybs by Tera Expert
  • 3129 Views
  • 2 replies
  • 0 helpfuls

Resolved! Need to create new field with default value

I want to create a new field (integer) with a value"0" on Incident table.   I want this value to be applied on new as well as existing records. Will the "Default Value" work? if not please suggest any other option.Thank you,Navdeep