Hi everyone, I have a scenario in ServiceNow and need some guidance. We have incidents, and User X is assigning these incidents to different users. We want to track how many incidents have been assigned by User X. The challenge is that there is no “A...
Hi, We have a catalog item where users can submit a request to add/remove members from a group. The requirement is to automate the process and do this simultaneously on the lower instances when the request is submitted on production instance.I have m...
Hello All, I am working on knowledge translation on Yokohama version.I have setup the entire Localization Framework as per https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-management/concept/conf-lf-settings-...
Hi Team, I have a query , that if we add the timezone in system properties will it impact the SLA's , scheduled jobs etc . can someone please help on this.Thanks,
Hello, is there an effective method to mass populate the Requested Item value on the Contract request? Scenario: sc_req_item has the ast_contract value populated, however the ast_contract does not have the sc_req_item value populated. There are thous...
Hi, I have the challenge in a ATF test case do add an attachment to a field in a form. The attachment I managed to add the attachment with the test step "Add Attachments to Form". But I do not know with which test step, I can set it in a field. Rega...
Tenho um item de catalogo no qual o usuário seleciona as informações que deseja para receber um excel, mas é gerado de maneira manual pelo time em backend e anexado a RITM manualmente também. Como faço pra gerar E anexar automaticamente na RITM? Sei...
i have a situation where in when a user selects no for a variable the form should not be submitted in catalog form, how can we achieve this?
Hi Everyone,I am currently working on Designing Email Notification within a scoped application in ServiceNow. In the development environment, I created an email notification that includes two images " Yes " and " No" buttons in the email body. Everyt...
I need to find the Vancouver patch 10 release notes, but Ionly find until WashingtonDC version not older.is there a space with old versions release notes?
I have a requirement to have Impact on incidents set automatically based on the selected service then have a drop down where Help Desk can indicate how many users are impacted which would either lower or increase the impact based on the choice so if ...
Hi all, I have this relationship script I'm having trouble with. It applies to and queries from the sc_task table. The purpose of it is to show related new hire tickets. It works by looking at the employee_number catalog item variable that they all h...
I'm experiencing a Flow Designer issue where catalog variables are not being retrieved or populated correctly. The flow execution halts at the "Get Catalog Variables" step and fails to complete the full workflow. Consequently, variables that should a...
Hi Team, In my PDI I am testing the CMDB 360 all widgets are loading data except this widget : CIs not reported by discovery sources As per ServiceNow document Example: You configure 7 days for the setting. A Linux server CI named backup-linux.sea.c...
I have a requirement to make the field offer count to link value in work item table for HR cases. Also, once user click on link (such as count) then it will get reflected to offer details table of those records only (the sys_id of that work item deta...
