Whenever I create a question or reply in the community using this new account, I see the message: "Your post will appear as soon as it is approved." I understand that a first post may require approval, but in my case, every post still goes through m...
Hello, Within the Service Operations Workspace I am trying to have an image appear next to the "Caller" field if my custom checkbox field is true. I believe that I know how to do this in Core UI however I don't believe that this will work in SOW. Doe...
Is there anyway to script who the approvers are in Flow ask for approval like you could in workflow? I don't see anywhere in ask for approval where I can set the approvers based on a script. I need to setup the approval in our agile module based on t...
Hello. Has anyone tried setting up Agent Assist in the Service Operations Workspace for tasks? OOTB it's there for incidents, but not when you click on a task. I've tried following through various ServiceNow documents but nothing seems to work. The l...
Hello, Im currently doing some research on Dynatrace integration with ServiceNow for incident workflow automation. I do have a Dynatrace account but not ServiceNow. I would like to know if it's possible to use the free Personal Developer Instance (PD...
Viewing an article says - 'You do not have sufficient privileges to access this knowledge item' Scenario and Reason for this issue in our case:End users had bookmarked few articles. When the users opened those links it saysReason - Those articles are...
Is it possible to send a notification to the user on microsoft teams? For eg: when comments are added to the incident record, caller should be notified on microsoft teams instead of email notification. Note: Ask here is to notify user on individual...
Hello all, I am working with Mobile Agent/Now Mobile in Mobile App Builder and need assistance. I have created a grouped list that shows an agent's catalog tasks grouped dynamically by the agent's assignment groups. I am having difficulty with the na...
Hi , I need to replace "Activity" button with "Comment" in SP in My Task. I had tried by using HRM todos summary widget by cloning but no luck. can post screenshot due to restrictions. Please provide me solution.
“I have a record producer in the Service Portal called Total Quality Request. I created a Service Portal view to show how the request looks after submission, including some fields from the native UI table. After submitting the request, these fields s...
Hello!I'm creating a template to export from Strategic Planning Workspace. The problem I'm having is that it only exports 50 slides, and I need to export at least 80 slides.I've been investigating whether this is a limitation of the system, but I can...
My requirement is to just open/view the sys_attachment type in ESC portal where the field is visible when user click on the attachment link it must open up aa popup or may be in new tab. Existing it is getting download, when user clicks on the attach...
How to auto link ServiceNow User account to MS teams for virtual agent.I have enabled Automatically Link ServiceNow user profiles option while installing the Conversational Integration with Microsoft Teams plugins. But still when a user start the con...
Hi All, How can i test Related List Records through ATF. How can I access the tabs inside of the form and how can I create new records under related list so can you tell any workaround solution ?? Any help is appreciated. Thanks, Vamsi Krishna
Hi All,We are using SWIS API to fetch CI data from Solarwinds, we got the query as follows from the Solarwinds team and they said they could find ~22000 CI records which includes duplicates and by excluding duplicates they could filter 1909 CIs.But w...