Forum Posts
How do I use WS-Security and a MID Server?
I have built an integration in a Flow that uses SOAP API to exchange data with a remote system. It uses UsernameToken for WS-Security and it uses a MID Server to reach the remote system securely. When I tried to test it I received an error "WS securi...
Resolved! String to Price field mapping
From external system to transform table I'm receiving the amount as- 100 EUR which I'm mapping it to a table which has the field 'u_amount' which is of type price. I have written a script for the transform but only the value(100) is getting populated...
How to add custom option within the VA
Hi all, In Virtual agent - now assit- if you type " I want to order new laptop" it will brings some catalog item and ask to "start request". Once you click on the start request it will show like this- can anyone tell me where to add custom option her...
Resolved! Choice field with dependent field refering to the reference table field not working
Hi, I have defined a custom table which includes following 2 fields among others: Field 1 -> reference to sys_user_groupField 2 -> Choice field with dependent field as Field 1.name (i.e. referring to sys_user_group.name) The requirement is whenever o...
Interactive filter based on REFRENCE
Hello community, I want to create a Reference filter on a column of SYS_USER_GROUP table. Now within this table when I try to create a reference filter, it will only return group names under default value. But I want to show another column name Tower...
back arrow redirection issue in SPA
Currently on our homepage, on click of Back arrow, it loads the URL of the previous page, however, on click, it actually does not redirect the user to previous page. Requirement is to redirect user to the previous page.
Consolidate PO Line With open PO's Checkbox use
Hello Experts,I am new to Hardware asset management can anyone please guide me on what is the use of Consolidate PO Line With the open POs checkbox on the source request form?Thank You.
Flow Designer - Add Info Message
Hi all, I have a flow that will detect if an incident has 5 child incidents, and that will in turn create a problem. I have this working well, however, a new requirement has surfaced - the user may not know that they have activated the creation of a...
Resolved! HAM: How Display Name is computed for Normalized Hardware Models
Hello friends, I would like to understand how Display Name for Hardware Model should be computed in case of normalized Hardware Models. We have a BR that does not look for Normalized Manufacturer, Normalized Model, etc and computes the Display Name u...
Sync Users from EntraId (Azure) to ServiceNow SCIM protocol using Oauth
Hi everyone, We're trying to sync users from EntraId to ServiceNow using the SCIM protocol and the Oauth authentication. We didn't have any problems to sync standar attributes like user_name, name, etc. but we have a lot of problems to sync other fie...
Scripted Indicator is not working a expected
Hello ServiceNow Community, I’m working on creating a scripted indicator that calculates the number of incidents resolved by the first assigned group. To achieve this, I wrote a script that checks the incident_metric table. The script ensures that, f...
Integration between ServiceNow and External tool
I am working on an integration between ServiceNow (E-World CRM) and Helport (AI call transcription/coaching tool). I understand that this is a REST-based, bidirectional integration where ServiceNow sends outbound call events (ring, link, hangup) to H...
How to disable the list of available views on a form in a Workspace?
In my workspace, I've created the below View Rule: However, what I've noticed is that if go to the 'Business Application' form, it shows all of the lists of available: Is there a way I can disable the list of views so that we lock the business appl...
Resolved! How to disable "reply", "reply All" and "forward" option from Activity Log for a specific table
Hi Service Now community I activate this functionality for incident table just by activation email_reply ui macro and then I created and activated the a property ....But now it's visible on every other table ,How could I made it visible just for th...
