I have a need to switch catalog items on submitted requests when users use the wrong item, instead of cancelling and having the user re-enter all the same information twice. Is it possible to simply change the Catalog Item to another? Thanks, M
Hi All, Upgrade issue - many ACLs were added and flows are altered, hence causing the issues in YokohamaThanks
In running background script, how can I show Background Script results in split screen? (Screenshot below) In my view, the result is displayed on a new page not in the right side as shown in the picture below. This is what I see on my end and the re...
Hello, I am a new user of the platform. I would like to get a free PDI, but it requires a license. How can I get one? BR,Vovata
I am trying to fetch data that was generated after 2 am and department in (X,Y,Z).Only the 'updated_on' filter is applied. The department filters are disregarded.I havent been able to find documentation on the correct syntax to use for this.Any help...
I'm trying to understand the default redirection behavior for Record Producers in ServiceNow, specifically in the Service Portal.When I submit the OOB "Create Incident" Record Producer via the portal, it redirects to the standard "ticket" page (sp?id...
I want to translate this "Create New Case". I checked with i18N debugger and in the sys_documentation table I found nothing relate to it. Not only this I checked all the tables related to translations like sys_ui_message, sys_translated_text etc. But...
Hi everyone, I’m trying to add a user to a list collector field using a Business Rule. I used the script below, and it adds the user correctly to the selected section, but the user doesn’t show up in the available section. I also checked by reverse e...
I'd like to use it in a UI page/Script Include to make updates to the page whenever a new record comes in.
Hi team, For 'service offering' field and 'Service' field (both are OOB) which refers to the service_offering table and cmdb_ci_service table,end user with snc_internal role are not able to see the values when they select the field in the portal whe...
Hello community,I'm experiencing an issue with the SOW view. When I open a record of type sc_task (catalog task), the SOW interface gets blocked:It doesn't allow navigating between lists,I can't go back to previously opened records (case, req, ritm, ...
Hello, Can anyone please let me know the exact answer i searched in community and googled it but i didn't find it.I have a few change requests, for them Ctasks are created. Ctasks records belong to change_task table, these records are closed without ...
Created a ui action with the same name of ootb ui action and still it didn't override the old one in the hr workspace although its perfectly working in the Classic viewootbnew2 close complete button in the hr workspace Can anyone please help me out ...
I’ve written a Script Include that works well in dev environments, but it starts slowing down noticeably in our large-scale production instance. Are there best practices for optimizing performance in Script Includes, especially when dealing with Glid...
I am trying to schedule a Flow to run on the last Monday of every month, but I am unsure of how to set that up. Does anyone know how to do that? (And yes, it does actually have to be the last Monday of every month - there is no leeway there, so ple...
