On my record producer, the string "undefined" appears upon opening the form. It is not defined as a default value, the "type" is a multi line text and is mapped to the field on the table. Can anyone suggest why this string is there and how get ri...
We have updates to a ticket configured via inbound email action. However, when a requestor replies to a closed ticket, there is no way for itil useror requestor to track updates on ticket as the ticket does not get updated.How can i configure to send...
I was wondering if there is a way to change a form view with a display business rule. I have a workflow that creates various tasks and this workflow can be started for various types of requests. Each task type of each request type has its own view, a...
How to check any particular field of a form is empty by a business rule or script?example:if (current.name == ' ') gs.log('Please enter value');else gs.log('Welcome' + current.name);
I am using the related list incident by same caller and I would like to limit the amount of records returned to 10. This is the script I am trying to use. But it is not limiting the returned records to 10.Any help is very much appreciated. Thank You....
I am using CMS to create a custom site and have a need to remove the standard breadcrumbs from the form header (not the list filter) if forms and catalog items. I was successful for the incident form using an onLoad client script, obtaining the ele...
Hi Team,we have enabled hi-security plug-in in our instance and found few of the existing users are getting Security constraints error on some of the tables which were working fine earlier. Upon setting the high security plugin property glide.sm.defa...
I've added a "Change Category field to my Change form that references a newly created Change Category table. When I click on the magnifying glass next to the new field it onlly shows the sys_id field. However, when I select a sys_ID the form displays...
I am trying to generate a unique Cart Id in a application scoped Script on Fuji Instance.var cartId = GlideGuid.generate(null);But I am getting following error:Evaluator: java.lang.SecurityException: GlideGuid is not allowed in scoped applications ...
Hi AllI'm wondering if there is any maximum limit of how many email can be send out to external email addresses per day from serviceNow?Thanks in advance
Hi, Could somebody shed some light on 1. What the best way to clone the on-premise instance?2. Is there any quicker way with accepting all remote updates, any automated process?Thanks
Hello ServiceNow experts, I have currently a problem with UI Policies in the requested item form. I added 'Variable Editor' to selected fields in the requested item [Self Service view] form so that the user can see his requested items.This works we...
Dear All,Can someone help me to show user's local time in Email notification.If user sends an email or update any work notes (eg. for Change Record ) in Service Now then mail triggers.How can we change that time so that user can see their local time ...
Has anyone here used a Display Business Rule to redirect before a form load? I am running into issues. I create the business rule to only run on the "kb_knowledge" table but once it is active every link in ServiceNow is redirecting via the Display BR...
Hi,I have a web application in which, I will have to list incidents for a chosen date or date range. I have this REST below url to which I want to pass date(s) as parameter.https://instance.service-now.com/api/now/v1/table/incident?sysparm_display_va...
