It didn't seem like there was a way to set this up in the default SLA definition form, although are there custom solutions available I could implement to handle this? The problem I am running into is that our incidents often will change priorities ...
HelloI'm currently working on a business rule to generate a record within my application once a followup threshold has been met. I've already setup a system property to hold the value of that threshold but I'm having issue applying this threshold on ...
This should be super simple, but I'm missing it. I'm merely trying to count the chats from a customer table. The field in question is set as an integer. In this first section of code I would typically use an if instead of a while, but using the while...
Hi,I am trying to display by using var inc = new GlideRecord('incident'); inc.addQuery('opened_at', today); inc.query();But, am not getting output for this.If Any one aware of this help me.Regards,jennifer
Need to personalize form layout for CI forms. Need to pull some fields and rearrange it for all the CI Class. The problem is we have more than 100 class in CI table. Need to open all the CI forms and changing it will be a tedious work. Is it any easy...
I have created a button on click of which a script include is called. I am using getXMLWait() for response to come from script include. It takes very much time to have the response from script include because of large processing in my script. So for ...
Hi Team - I am having an issue which I think is a quick fix but I am unable to find it Scenario:Incident has come in but should be demand.On the incident ticket the user selects UI Action "Create Demand"This creates the demand as expected (code bel...
Hello Everyone,I am facing an issue, I want to redirect URL from one table to another table in Mobile interface.For example I am trying something like this...I have list of Approvals from "sysapproval_approver" table in Mobile interface under "My App...
I'm looking for an efficient method to validate hyperlinks in knowledge articles. I have approximately 2000 knowledge articles with many embedded links that point to other articles within ServiceNow as well as external systems. The worry is that,...
I'm trying to find a way to import data from an email attachment - this is a status update from an external supplier of the change requests that have been passed to them, and it could arrive at any time, not necessarily according to a regular schedul...
Hello,Can someone point me in the direction of how, when in an incident, I will be able to hide/remove certain assignment groups from the list - if the logged in user is not a member of certain groups? Many thanks,Dan
I am in the need of sending a notification in a change management form. The notification that needs to be sent out is when the ticket has been in the open state for longer than a day it needs to send a notification to the person who is assigned to th...
Hi Experts,I have a requirement where I am calling a UI page to perform some action on the form. First the user opens the form, modify the data and click on the ui action, there I am calling a ui page which displays a pop up to perform some action. I...
Hi All,Please let me know which javascript framwork used by ServiceNow. jQueryPrototypeMooToolsDojoAngularJSIf ServiceNow using some javaScript framwork can we access that using some object.e.g.If we use jQuery or Prototype we need to use $ to acces...
This query is related to the out of the box operators available, e.g., 'is one of', 'is not', 'does not contain', 'contains', etc., which are used in condition builders, filters, etc.Do we have these operators configured/defined at someplace in SNow ...
