I have a requuirement to find out dupliacate records in cmdb_ci table.There are combination of unique fields using which I need to find out duplicate.Unique fields which is to be checked are-:serial number,asset tag,category.Actually I have one scri...
Hi Guys I am trying to dot walk from a list collector reference field. The requirement is, that the user can select multiple locations, and then the city, state and county pre populateIs this possible without coding, or do you guys have any suggest...
1.On an incident form if a check box(u_major_incident) is checked and user is not a member of a specific group(Major incident), restrict from updating urgency and impact field and a 'reopen' button(ui action) and popup a message' Attempts to adjust I...
This is my code for creating the request, but i am having issues inserting the requested_for and opened_byany help would be great, everything else works perfect.Thanks,var catItem = new GlideRecord("sc_cat_item"); catItem.addQuery("name", "=", "Win...
Hi All,I'm trying to create a GlideRecord which looks for a unique value in a table to retrieve the Category, Subcategory and Assignment Group on our Incident form via the Service Portal.I've created the below in the record producer script:more_detai...
I tried creating acl with read operation , added customised role .The User can see the list of records in a list view but when the user opens any record, no field shows up on the form but only the buttons.I have added the role to OOB ACL as well for ...
Hello everyone.We have a business rule that creates a problem record automatically when a major incident record is resolved. Currently the business rule looks something like this:var prob = new GlideRecord("problem");prob.u_mi_reference = current.sys...
Hi Experts!I have an Issue with an If condition in a workflow.Here the scenario:When all the Catalog Task are closed with the 'Close Complete' state, the workflow has to follow the 'Yes' path, and when all the Catalog Task are closed by a different s...
How to get QueryString values in clients script. I am looking for a way to write code to work for Service Portal and also native service now
Anyone notice current.isNewRecord() no longer works? I have tested this using the below run as a background script in several instances including in a developer instance. The instances where running Helsinki Patch 5 and Istanbul Patch 1 and also ...
Hi All,Reporting question coming.Here is a standard report included with service now. Just a random example. Would it be possible to remove the red box from view and only display what is surrounded by blue? I would like to remove the option to change...
Hi , I am using PUT method to update the short_description from Java program. But it is giving "Connection to https://dev14659.service-now.com:443 refused" exception. Please help me in that.
I've written the below code which looks up producer.more_details_answer against u_csm_question_value in the u_incident_assignment_rule table and then sets the category, subcategory and assignment group on the Incident form. If producer.more_details...
How do I get a related list on a given form to use a particular view? For example, I created a view called "ess" for the Affected CI table (task_ci) with different columns than its default list view. I want the Affected CIs related list on the Change...
On the UI 16 geneva version of ServiceNow, a yellow bar can be seen on the Work notes field on the incident form. Can we implement the same on Additional Comments field as well? Any leads will be appreciated. Thanks in advance!!
