Hi All,I am using soap messaging to send tickets from instance to instance. The problem I am running into is that ampersands are breaking the soap message. When an "&" is in the message in any text field, the message will not be sent. I am opening a ...
Hi,I am receiving the data from file and need to load it using transform Map.File contains the following data1). USer Id2). first name3). Last name4). Dept ID5). Dept NameI want to followng things1). Update User table based on USer ID2). look up for ...
Hello,Is it possible to set a global variable or property that all Business Rules would have access to?We want to set a variable to be an endpoint value we use for XML web services calls and we want to keep our test environment value from being accid...
Hi All,The sys_created_by field when creating an incident returns the USERS ID which for us is employee number. How could I convert this to their name? s.setParameter('sys_created_by', current.sys_created_by);
Scope: Filter on-call calendar drop down by using a glide_list (array) of values. This could be used in multiple variations on what the glide_list would actually reference. For me, it is a new field on the company table referencing other companies. W...
I am trying to load the data from CSV file which is '|' pipe delimited.I created a new data source as described in wiki with attachment file. but when i loaded the data, it didn't read by column. I have attached the snapshot how it looks.http://wiki....
Is there a way to determine this? I found a small "script" in the wiki that generates an output. I just wanted to know if there's a naming convention in this.e.g. my table is namesomething_tasksand i want to simulate the same behaviour I have in my i...
I'm trying to make an existing table transportable via update sets setting "update_sync=true" in collection dictionary record. To be more specific I need to make schedules and schedule entries transportable via update sets as I'm starting using them ...
We need the "sc_req_item.inserted" event to also fire if the "Request.Requested_For", changes. So, we need it to fire when the Item is requested, like it does now but we also need it to fire if the request.requested_for changes to someone else, so th...
I am importing records from an Excel spread sheet. I need to be able to conditionally skip records. In my transform map script, I do something very similar to the following: var incident = new GlideRecord("incident");incident.addQuery("", source.fiel...
Hi,I our scenario we are trying to restrict supporter access to certain incidents. The idea is that supporters may only read incidents that have a "service" assigned (a reference field on the incident to a custom table) they are able to read. The cus...
Hello,I'm a bit new to Service Now forms development so this may be a bit of a rookie question.We have a process where once a user creates a new Change Record and Saves it or submits it for approval, they can then create Change Task records that can ...
Hi,Just trying to understand the difference between <g>and <g2>In a UI page - HTML section I have the following :// This is treated as code and returns the results<g:evaluate var="mynames" jelly="true"> var gr= new GlideRecord('u_platfs'); gr.quer...
Using [Click ${sysapproval.URI_REF} to launch Service-now and go directly to this Request for Change.] results in the sentence:[Click CHGxxxxxxx to launch Service-now and go directly to this Request for Change.] where CHGxxxxxxx is the Change Request...
I've read on the wiki that you can call Script Includes from the HTML section of an UI page. http://wiki.service-now.com/index.php?title=UI_PagesBut when I try the following script:-- begin of script--gs.include("MyInclude"); var foo = new MyInclude(...
