Resolved! Jelly - how to use "Not Equal" (!=)
Help!Anyone know how to do a not equal to in a situation like this?Thanks!- JamesCode<j:if test="${jvar_sc_request.approval != 'requested'}"> <g:inline template="item_workflow.xml" /> </j:if>
Forum Posts
Resolved! When I am adding a filter either in a report or in the list view filter, inactive records gets displayed along with active records
When I am trying to run a report on incidents for specific groups,when I add filters on group[reference field] it should only show those values which are marked as active in SNOW , but the filer shows up all the active and inactive records.How can we...
Resolved! How to call company's internal REST API from Service Now?
I am creating a new service in Service Catalog, the service workflow needs to retrieve data by calling company's internal REST API. How do I achieve that?
How to force the re-calculation of an SLA?
We have an SLA that is retroactively calculated based on a "Received Date" (Retroactive = True and Set Start To = Received Date). When the Received Date is edited, the SLA doesn't get cancelled and re-created. How can I force the cancellation and re-...
Resolved! Validate field with space and character limit!
Hello there,I am trying to build some requirement here which goes like:-i want to validate a particular field with minimum 6 characters without spaces.I mean to say is if the user types "abcdef"(6 characters without space) or "a a a a a a"(6 characte...
business rule on List Edit and Form Edit
Hi folks,I'd like to get your expertise in a business rule on List Edit view issue, I have experienced an issue where in ListView (cell update action) the associated table that does not refresh itself, but works on form update, Let me explain furth...
Resolved! Setting the min and max values obtained from child object and setting them to parent object
Good morning,I am trying to replicate the List Calculation functionality in determining the min and max values for a set of date fields on this object and placing those values on the parent record. The child object contains a date field on each row a...
403 forbidden response
Hi,I am trying to create an incident using my instance.HttpPost httpPost = new HttpPost("https://myinstance.service-now.com/api/now/table/incident");httpPost.setHeader("Accept", "application/json");httpPost.setHeader("Content-Type", "application/json...
Resolved! Email script - KB article into Assessment Instance notification
The notification "Notify attestation recipient" on the Assessment Instance [asmt_assessment_instance] table emails the recipients when an attestation is executed. My goal is to have an email script which queries the Knowledge [kb_knowledge] table f...
Resolved! How to add a button to link to the knowledge base from Incident when a field is filled in?
Hi,We're at Fuji Patch 10.I have a requirement to add a button to an incident form that links to a specific Knowledge Base (KB) support document when a 'service affected' field is filled in. We want the button to appear when the field is filled in ...
Adding an image to table.
Hello, I would like to add an image to a field in the table. I have chosen the field type as Image (the image icon is available in System UI -> Images) and set the business rule, but the image is not getting displayed in the table. Can ...
Find difference between two dates in minutes
I have two fields ( Glide date time) , called outage stat and outage end. i have another field called Total Outage (in minutes). This should be auto calculated based off the Outage Start and Outage End fields. This is what I've done so far ; but do...
Dynamic Choice list items using JavaScript?
I have noticed in the baseline that some Choice list items have javascript labels like:javascript:"System (" + gs.getSysTimeZone() + ")"My question is if it's possible to have JavaScript call a function in a script include the same way?I cannot get t...
Email notification not firing!
Hello again. As I said before, I still have a lot to learn about the SN platform!So I'm still tinkering with the sample training app Building a sample ServiceNow application) in my Geneva dev instance, and I created a new table similar to the Equipme...
Triggering executing a scheduled job when configuring an app
Hi Community!My team is developing a custom application which has a small number of external API calls - both PUT and GET messages which we use to syncronise data with an external system. We currently ask our customers to enter their API key (and s...
