I have emails that are coming into the system whose body_text is empty, but I can see the text of the email in the Body textarea when I drill down into the email. In the Inbound Email Action, I'm parsing for name/value pairs in the email to generate ...
Hey all,I've been wondering if anyone has been able to hook an Event that fires on Attachments?What I would like to be able to do is send a specific Notification when an attachment has been uploaded by a user, and of course the way to do this is by h...
I am trying to put together some workflows for the Project Management Module and I want to create Project Tasks in the workflow. When I do, they do not attach to my parent project. Anyone have any suggestions? I wonder if I need to create a workflow ...
I was just wondering if anyone has tried importing into service-now with anything that is not a comma delimited file. Since we have commas in our actual data our guys have programmed a pipe ( | ) delimited file. I have not tried this since I have alw...
I have three Buttons on the form :1. Hold2. Cancel3. Save DraftHow to identify which button is pressed on the form? On submit event in client script i want to know which button is pressed? If cancel or hold is pressed then want to make comments manda...
The following client-side script works fine on the incident table (monitoring a Short Description change):function onChange(control, oldValue, newValue, isLoading) {if (oldValue == newValue) {return;}var desc = g_form.getValue('Short_description');re...
I have a business rule set up to populate another table after the initial table has had and update/delete/insert done to it. What my issue is that I am not sure how to tell what record has been deleted from the inital table so that I can delete it fr...
What are the addQuery operators...are 'in' and 'not in'supported? What about "Exists or Not Exists'?Is there a way to build multiple table queries in Service-nowI want to get a list of problems that do not have any open incidents associated to it.Sel...
Hello,Has anyone ever used the ui_choicelist macro. I would like to build a choice list using this macro based on two other user inputs but I am not sure how to populate it. I wasn't sure if anyone else was using this or not or knows how to use this ...
Hi all,I have a form with a related list, where the relationship between the main form and the list is based upon a date field on the main form. The query in the Relationship basically boils down to:workDate >= andworkDate <= Users need to be able to...
We have the need to copy an existing change request to create a new one. The copy is to include fields on the change request along with any associated task, configuration items, Affected CI's and attachments. Primary use will be to create reoccurring...
HiI have a table in the DB called EMPLOYEE. From this, I want to automatically create new users in the SYS_USER table.So, how can I maintain SYS_USER (insert update delete) based on changes in EMPLOYEE? I suppose it will have to be some kind of sched...
I'll preface this by saying I'm still very much a beginner javascript developer, but does anyone have a script in their Inbound Email Action to remove a standard email disclaimer?I figured it is a quite common request, particularly when the business ...
Hello,I want to write a function which returns a list of groups I can use in a filter, for example:Assignment group is javascript:myGroupList()So, it is like the getMyGroups() function in that it needs to return a list of groups.However, while I can ...
I have a spreadsheet with 100+ items that need to be set as a choice list on my incident form. How can I import the file into the choice list so I wont have to type all 100+ items in by hand?Thank you
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