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Telecommunication Management Service

Hello guys,We want to implement TSM (Telecommunications Service Management) for the task.So please tell me what all are plugins need to install for TSM.Please help me out with this.I am using my PDI for learning.

ssaravanaku by Tera Contributor
  • 595 Views
  • 1 replies
  • 0 helpfuls

Live agent showing Error

I have Enabled Live agent in Virtual agent in employee center whenever click live agent topic then every time showing error message like "I'm having technical issues and won't be able to continue this conversation" how to resolve this issue

SIVASANKARA by Tera Contributor
  • 377 Views
  • 1 replies
  • 0 helpfuls

SLAs Not Stopping After Work request is closed

SLAs Not Stopping After Work Request Auto-Closure Scheduled job runs every day to close the work request automatically,Script:function ProcWorkOrdAuto() {var wrk = new GlideRecord('u_work_order');wrk.addEncodedQuery('state=9^ORstate=3^NQstate=4^sys_u...

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Afrin12 by Tera Contributor
  • 1352 Views
  • 12 replies
  • 0 helpfuls

Resolved! Formatter call Macro not working in Classic Mobile ($m.do)

Hi everyone,I'm having a problem with my formatter call Macro not working in Classic Mobile.I have created Formatter and Macro as below: On the desktop its show as bellow:But in Classic Mobile ($m.do) this "Hello from UI Macro" text is not displayed ...

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Resolved! query the last record with group by

hi,I have a "order" table with below structure:sys_idcustomer_idproductorder_date1AAAApple2016-01-052AAAOrange2016-09-053BBBBanana2017-03-054BBBPear2017-02-055CCCWatermelon2016-08-056CCCGrape2017-07-05How can I query the latest order for each custome...

ryuzh by Mega Contributor
  • 4642 Views
  • 4 replies
  • 6 helpfuls

Resolved! How to autopopulate email address of manager field

Hi,I have a form on which manager name is a reference type field referencing to User table. (sys_user) There is another field called manager email address which is setup as string field. How to get email address of the selected manager into the email...

swathivaddi by Tera Contributor
  • 842 Views
  • 5 replies
  • 2 helpfuls

Resolved! Add Confirm Pop up message in UI Action.

I want to add Confirm Pop message "Please make sure problem workaround field has been updated before closing incident"  Button --- CONFIRM or CANCEL If user select CONFIRM button UI Action will RUN.  If user select CANCEL button UI action will not RU...

Clearing Value from Password field

Hi All,I have created a field type as password 2, I want the field value to be cleared when i clear and save it, but its not clearing the value. plz let me know how to achieve it.