Self Hosted upgrade to Washington order of steps
hi, i wish to know if i should upgrade to jdk 17 before or after i ugrade my self hosted instance to washington
Forum Posts
Replicate a PA Dashboard with additional group filters
We have an OOB Performance Analytics Dashboard called "Incident SLA Management". This dashboard contains 4 different tabs such as Incident SLA Overview, Incident SLA Overdue, Incident SLA Resolved and Incident SLA Assignment. I want to copy and repl...
How to disable export button in reports?
Create a report in your PDI, for Incidents in open State from last 30 days. The Report should be with graphs ( choose the best one to represent the view ) The data should be presented in Tables The user should not be able to export/download the re...
Resolved! On-call scheduling help
Hi All, On the on-call schedules page ($oc_groups), under "all on-call schedules" tab, if we click on a roster name, then it would display the contact details of the roster, which has one phone number, one email address, etc. We needed to display 3 p...
Service Portal widget Server script help needed
In the Service Portal widget Catalog Checkout (sc-checkout), there is a line to determine who the request_for person is using the system property glide.sc.request_for.query. I needed to modify the request_for query to change the list of users dependi...
Closed and Closed by fields on the Change Request to be auto-populated
I am working on a story which is:"Closed and Closed by fields on the Change Request to be auto-populated by the 'mark_closed' business rule on the change_request table. How to implement this?
Resolved! Configure Datepicker in client script based on another field
When a month is selected in the Month for Adhoc field, the From Date and To Date pickers should be restricted to that selected month. Users should only be able to select dates within the chosen month, preventing navigation to the previous or next mo...
Making PII data in additional comments and work notes
Hi Developers, Do we have any methods to mask PII data in additional comments and work notes?Can we identify them based on Regex patter and replace the entered values with "X" ?Please provide a solution for this, need to mask off only the PII informa...
How to trigger record producer from the flow designer
I have a requirement to send task with a record producer form to be assigned to the leader so they can submit the form. How can we achieve this via flow designer?Any insight would be much appreciated.
Resolved! difference between dates in years
I am trying to find difference between current date and start dates in years, this is in scoped applications. Datediff is not working. Any other ways to get this?
ServiceNow service portal widgets, PA widget filtering
Hi there, I have a Service Portal page that is hosting 1 or more PA Widgets using the OOTB "Performance Analytics" widget and there are few Custom Widgets (angularjs widgets). The widgets are showing data from the similar tables. The page has couple ...
HTML field on record producer, adding event listener.
Hello community, I have a HTML variable that is made on a record producer.I would like to think it is possible to add an event listener to a HTML field, that has a button. the button I made is the source code below in the HTML variable. <p><button id...
Reference drop down problem
Hello, I need help for couple of things.I have filed that is reference but when I add the filed in template it doesn't show as dropdown list.I change the properties : - glide.ui.max_ref_dropdown to 100 - glide.xmlhttp.max_choices to 100but with out ...
Resolved! Cannot execute Script Include function from catalog client script
Hi Community, When logging in to the portal as an external user and displaying the catalog item screen, the script include function cannot be called from the onLoad script that is executed.However, if you view the relevant screen from the portal as a...
How to Change the Display Value Based on the View in a ServiceNow Portal Form?
In a ServiceNow portal form, I am displaying a form with a specific view. I would like to change the Display Value dynamically based on the view. I tried using an onLoad Client Script I was able to get the view from the URL, but I couldn't set the Di...
