Telecommunication Management Service
Hello guys,We want to implement TSM (Telecommunications Service Management) for the task.So please tell me what all are plugins need to install for TSM.Please help me out with this.I am using my PDI for learning.
Forum Posts
Live agent showing Error
I have Enabled Live agent in Virtual agent in employee center whenever click live agent topic then every time showing error message like "I'm having technical issues and won't be able to continue this conversation" how to resolve this issue
SLAs Not Stopping After Work request is closed
SLAs Not Stopping After Work Request Auto-Closure Scheduled job runs every day to close the work request automatically,Script:function ProcWorkOrdAuto() {var wrk = new GlideRecord('u_work_order');wrk.addEncodedQuery('state=9^ORstate=3^NQstate=4^sys_u...
change the color of retired CI on dependency view
Hi Team, as shown below when ci is retired how to change the color of retried ci as highlighted in dependency view Please suggest
Resolved! Looping through MRVS and one of it's look up select box Variable to create task in workflow
I have a look up select box variable in MRVS for selecting multiple countries at a time. I'm trying to create task in workflow according to some condition if user select country Cuba||Canada in the MRVS the catalog task should not createif user sel...
Resolved! Trying to create a new RITM under the one request for all users in a list collector
I have a scenario where I want a team to be able to log a new catalog request and it will have a list of users in it via a list collector. I have created a test catalog item and flow to try and get this to work, I can get a new RITM created under the...
Resolved! Formatter call Macro not working in Classic Mobile ($m.do)
Hi everyone,I'm having a problem with my formatter call Macro not working in Classic Mobile.I have created Formatter and Macro as below: On the desktop its show as bellow:But in Classic Mobile ($m.do) this "Hello from UI Macro" text is not displayed ...
Resolved! query the last record with group by
hi,I have a "order" table with below structure:sys_idcustomer_idproductorder_date1AAAApple2016-01-052AAAOrange2016-09-053BBBBanana2017-03-054BBBPear2017-02-055CCCWatermelon2016-08-056CCCGrape2017-07-05How can I query the latest order for each custome...
I want to insert a hyperlink in the Send Email action of Flow Designer.
Hello. I am creating a feature in Flow Designer to remind users of unattended Incidents.In the Body of the Send Email action, I want to insert a hyperlink to the relevant Incident.Example:"Please check ticket INCXXXXXX." (with a hyperlink)However, un...
Hi Community we need help on the notification to trigger for the additional not to work notes
Dear Community,We have developed a script to handle notifications for SC tasks and RITM users. The script is designed to send notifications only when the SC task user and the RITM user are the same. However, there are existing notifications in place,...
How to fetch a custom approver 2nd layer added to my risk response template to the risk event table?
Dear experts, I am facing a problem where I have created a custom multi-approval level workflow for my risk event in the workflow studio. So I have added another approver which is the 2nd layer approver in my risk response template, but how do I refl...
Resolved! How to autopopulate email address of manager field
Hi,I have a form on which manager name is a reference type field referencing to User table. (sys_user) There is another field called manager email address which is setup as string field. How to get email address of the selected manager into the email...
Resolved! Add Confirm Pop up message in UI Action.
I want to add Confirm Pop message "Please make sure problem workaround field has been updated before closing incident" Button --- CONFIRM or CANCEL If user select CONFIRM button UI Action will RUN. If user select CANCEL button UI action will not RU...
Clearing Value from Password field
Hi All,I have created a field type as password 2, I want the field value to be cleared when i clear and save it, but its not clearing the value. plz let me know how to achieve it.
