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Resolved! Manager Hub, Missing Timezone?

We have the manager hub plugin in our instance. However, while playing around with the instance, I noticed that it does not show where the timezone is from for the different time zones. For example, I have a user record's timezone set to Hong Kong. O...

JDX7913_0-1745256979155.png JDX7913_1-1745257046466.png
JDX7913 by Tera Guru
  • 1007 Views
  • 1 replies
  • 1 helpfuls

PCI Security and Compliance

Hi all, As a government agency, by law, we have a requirement to ensure that our data is secure for PCI Compliance.PCI refers to Payment Card Industry security standards and compliance framework to protect cardholder data and reduce fraud. If we do n...

kathymorris by Tera Contributor
  • 2318 Views
  • 2 replies
  • 0 helpfuls

UI Builder ignoring list filter

I want to add a new list to the Certificate Management workspace and followed these steps:1. Open UI builder -> opened the Certificate Management2. Opened the Editor for Certificate Management Nav3. Selected the left-side list nav component4. In the ...

MikeHashemi_0-1745255987136.png

MS Outlook Manifest XML file

Good day everyone,i am looking to modify the Manifest XML file from Servicenow to display the serviceportal similar to how it is when you are using the broswerORHow do i add in the Catalog Items into the menuitems so that users can submit request fro...

Resolved! How to validate UUID value in Server script

Hi All, Please help me how to validate UUID format in Server side scriptbelow script always returning "Not Valid" .var uuidValue= gs.generateGUID(); uuidValue=uuidValue.replace(/^[0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]...

Supriya25 by Tera Guru
  • 4398 Views
  • 16 replies
  • 1 helpfuls

AI Agent

Hi Anyone has explored Suggest survey responses, Classify tasks, Analyze incident trends,Analyze and improve servicesusecases ?if yes please let me know how it is working and what i need to additional for working it properly.Thanks in advance

Vedavalli by Mega Sage
  • 628 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need to find out task Active field operation

Hello all, I want to find out from where the catalog task Active field will be set to false (In-activate), when the state is closed?I have raised this question because I want to check why in my instance, the Active field is still true, when the catal...

Lucky1 by Tera Guru
  • 1625 Views
  • 3 replies
  • 1 helpfuls

write client script to achieve below requirement

Hi All, I need to write client script for below requirement.1. "Pending disposal" [pending_disposal] choice already exists in Substate field2. Call GlideAjax function (new) in client script "Hide Pending Disposal Option for Retired" to check if logge...

DhanashriB by Tera Contributor
  • 1184 Views
  • 4 replies
  • 0 helpfuls