Right now agent assist for change_request searches based on short description. But I want to include CI also. How can I do this? It does not allow me to choose CI here. What am I missing?
Hello Team,I am new to Service Mapping and Discovery and currently working on a Service Mapping POC.Discovery and the MID Server are already in place. Apart from this, I would like guidance on what information and prerequisites I should ask from the ...
I have created the workflow for catalog item flow.In that there is an activity Catalog task, I have added two condition there Close Complete and close cancelled/closed rejected and added the standard conditions like activity.result ==3 and activity.r...
FAILED TRYING TO EXECUTE ON CONNECTION glide.8 (connpid=22456): UPDATE sys_metadata SET `sys_updated_by` = 'admin', `sys_mod_count` = 6, `sys_updated_on` = '2026-02-16 06:27:03' WHERE sys_metadata.`sys_id` = '3090a482c3d521108f1d16777840dde5',UPDATE ...
Hi Team, In ESC Portal under my active items widget, Requests are showing as 9+ but I need to exact account I saw there is script include "ActivityConfigurationUtilSNC".
Hi Team, We currently have four Case Task states: New, In Progress, Closed – Incomplete, and Closed – Complete, with several custom rules tied to these states. One team has requested an additional state, and they do not want any actions or business r...
Hello, I just wanted to contribute by sharing how to make an attachment mandatory in ServiceNow when, for some reason, you can’t use the default “Mandatory attachment” button on the catalog item. I found a very simple way to do it and wanted to shar...
When ever I'm trying to open Virtual agent designer module its asking sign in. why its asking sign in for clarification check in attachment.
ApplicationCustomer Management User FlowClicks Add New customer CTA - Open a Details Form Page - Enter all details(Customer name, Assigned to, contact details, date/time, etc) - Clicks Submit CTA (Creates customer details record in ServiceNow) My P...
Hello, I’m new to ServiceNow, so please excuse any incorrect terminology. We’re building an employee timekeeping system using a record producer. When users submit time entries for manager approval, some are rejected due to incorrect hours. Is there a...
Dear all,I’m facing a small challenge with a catalog item that uses a Multi‑Row Set variable.Within my Flow (Flow Designer), I need to update or add a value (specifically the deviceName) inside one of the rows of this Multi‑Row Set.So far, I can read...
Hi... I have converted one normal reference field 'control' to multiple references... so, i used multirow variable set and changed the field.Example: when we select one control(reference filed). it will auto populate control number and control objec...
I implemented this using UI Action + Flow Designer Subflow + Custom Action + Twilio integrationUsecase: ->A Major Incident is raised->An on-call coordinator clicks a “Send SMS” button->All members of the Assignment Group receive an SMS instantly. Ste...
Hi All , We have a requirement in which we want to see who has downloaded the attachment.Please find the code below : Also please note the table on which we want to see who has downloaded the attachment is in scoped app and is extended from task,weir...
Hi Team, In HR case creation, native view page link when user bookmarks this below link and tries to create a new HR Case, when must show alert and redirect to workspace link. Native link:https://********.service-now.com/now/nav/ui/classic/params/tar...
