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Resolved! Can you find the highest integer value using a flow?

I have an integer field on the sys_user table called "u_queue_number".What I want to do if possible via a flow is to seek out all records where u_queue_number is not blank and find what the current highest value of that field is and also how many rec...

Moedeb by Tera Guru
  • 755 Views
  • 5 replies
  • 2 helpfuls

UI Script works in Dev but not executing in Prod

The script below works in Dev but for some reason is not executing when I moved it to Production. What am I missing? (function() {    //alert('click ok');    var ECpilotUser = new GlideAjax('global.getUserInfo');    ECpilotUser.addParam('sysparm_name...

JLeong by Mega Sage
  • 1093 Views
  • 9 replies
  • 2 helpfuls

CMDB Query / duplicate rows

Hi Gurus,I have a CMDB query that is the source for a report, it appears each time the query executes it doubles the number of records found on the report.  Is there a way to return the distinct records or at least the latest result set, not includin...

drslry2_0-1709223732881.png
drslry2 by Tera Contributor
  • 948 Views
  • 8 replies
  • 3 helpfuls

Cross scope privilege

Hi guys, can someone please help me? I have a scoped application and on one table I have an application menu module ,,approvals,, which refers to Approval table in global scope sysapproval_approver. I need for fulfiller to be able to modify and read ...

tom1111 by Tera Contributor
  • 3804 Views
  • 3 replies
  • 0 helpfuls

Twilio Integration with ServiceNow to make Call Recordings

Hello Community,I have successfully configured CTI integration with Twilio using a paid Twilio subscription, and it's working fine. However, I am currently facing an issue with call recording.Could someone please assist me in configuring the call rec...

sakshi1707 by Tera Contributor
  • 559 Views
  • 2 replies
  • 0 helpfuls

Sys Translated Text Table

I have a problem with translating, in Quiz table (setting language is set to Italian) if I try to make a copy from an existing quiz, the quiz name will be start with(copia di ....) and then I change the name to be for ex. (Test) If I try to switch la...

Script Include Return Types and OOP Concepts in ServiceNow

Hello community, I have a couple of questions about script include return types in ServiceNow:Return Data Types: When writing a script include, what type of data should we ideally return when the script include is called from the client-side (client ...

Service Operations Workspace Lists Ribbon

Does anyone know what drives the security behind this part of the workspace (see image), or which ACL it would be?  I am currently trying to set up access for users without the itil role.  I have access to the workspace and homepage working, but they...

workspace list ribbon.png