I am trying to create a report for the count of incidents an assignment group had at a specific time in the past. For example, if I wanted to know what the count of tickets in the Desktop Team had at 7 AM for the last 5 Mondays. Has anyone had experi...
ICT Tasks being triggered to the respective support groups for action from the MIM Workbench which should not be triggered as workbench has not been rolled out yet. Please disable all these tasks from the backend so these are not generated until the ...
How can we create a custom FD Action to parse a JSON message?We have attempted, but receive an error:Error: Empty JSON string,Detail: Empty JSON string Details:Input: JSON Message as a String Script Step:(function execute(inputs, outputs) { var js...
Hi,I am getting an error 'Cannot read properties of null (reading 'toLowerCase') on GlideAJAX. Kindly help. GlideAJAX function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var ci_name =...
I followed the KB article How to import photos from Active Directory (AD) into ServiceNow using an LDAP Import. But it is not pulling in any of the photos. thumbnailPhoto - default was much longer then what shows in the article. glide.ldap.binary_at...
Hi All, I have a requirement. While submitting a catalog item, I am uploading a CSV file. I need to compress the CSV file in Flow Designer and then convert to base64. How to compress the CSV file in Flow Designer? Thanks in advance!
Hello Team,Recently I have migrated the data for Knowledge and images have also been Migrated along with Knowledge Record.Users with Knowledge Manager Role can able to view the Images. But some users are not able to view the images(Please find the be...
Hi All,I am trying to find the table where I can review when Applications and Plugins were manually updated.The App Manager only tracks the last xx updates, I need something that can track all updates for past 6 months, updated by who, when and the p...
Is anyone experiencing issues of parsing of name/value pairs for Inbound Email after Yokohama. I am noticing that my incident fields are populating to the name/value pair I had set in my script.
Hi,Im struggling to make the Workspace Form Headers appear - In form builder they are shown as hidden and I made sure to uncheck the hidden option and saved, nothing showing up stillNothing shows up below the Title there...This is what I have configu...
Hi,I want to copy the work notes and comments from incident to Case when click on the "Create Case" ui button.In the Ui action , we had some line of code to copy the work notes, but still its not copying. Anyone suggest what is the mistake current.up...
@Ankur Bawiskar - I have a Catalog item where Approval is getting generated, if the approver click "No Longer required" the workflow is not moving to next step.
how to check if two dates are equal using gs.dateDiff function ?what does it return if dates are equal ?
Hello, We have a catalog item, which is using 2 MVRS and we have a requirement, that if the cell in a row is empty, we want to either completely hide it or populate it with N/A text. How this would be achievable? Because I tried to do checks within ...
New to scriptingPlease excuse my lack of knowledge as I'm still learning. I have a drop-down field on the catalog form called > Device Location Zone (See pic 1). I would like to build a script for the following :1. When user selects Calgary in the li...