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Resolved! How to send attachments from servicenow to jira

Hi All, We have integrated Snow to Jira with the help of the integration hub (Jira spoke ), we have successfully mapped the fields and able to send the updates and receive updates from Jira. As an OOB we have "copy attachment " spoke which should cop...

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govi1 by Giga Contributor
  • 5292 Views
  • 13 replies
  • 2 helpfuls

RITM list taking too much time to load

There are 10 Catalog item variables in the RITM list view and it is taking too much time to load, even after that the list is not loading. Is there a way to load the list?

Reus by Tera Expert
  • 965 Views
  • 7 replies
  • 0 helpfuls

Resolved! domain vs scope

I just came across another paradigm in servicenow, domain, that I am not familiar with. I have created scoped applications and understand the concept. I do not have a clear understanding of how domain is different from scope or where I would want to...

ggg by Giga Guru
  • 4872 Views
  • 6 replies
  • 9 helpfuls

How to give Access to description field to only particular group

Hi Team,We have a requirement to give write access to only particular assignment group of particular knowledge article. When a record/task is created in kb_feedback_task, currently assigned to user is having write access to description field, require...

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Jay N by Tera Contributor
  • 323 Views
  • 2 replies
  • 0 helpfuls

Resolved! Multiple Notification Variable

Hi, I am working with an Application. That has different approvals by different users. The very first approval should capture a unique ISET number. There will be multiple ISET numbers, user will select a unique ISET number. Once selected and approved...

TashfiqueH by Tera Contributor
  • 909 Views
  • 5 replies
  • 3 helpfuls

Resolved! Can you find the highest integer value using a flow?

I have an integer field on the sys_user table called "u_queue_number".What I want to do if possible via a flow is to seek out all records where u_queue_number is not blank and find what the current highest value of that field is and also how many rec...

Moedeb by Tera Guru
  • 755 Views
  • 5 replies
  • 2 helpfuls

UI Script works in Dev but not executing in Prod

The script below works in Dev but for some reason is not executing when I moved it to Production. What am I missing? (function() {    //alert('click ok');    var ECpilotUser = new GlideAjax('global.getUserInfo');    ECpilotUser.addParam('sysparm_name...

JLeong by Mega Sage
  • 1093 Views
  • 9 replies
  • 2 helpfuls

CMDB Query / duplicate rows

Hi Gurus,I have a CMDB query that is the source for a report, it appears each time the query executes it doubles the number of records found on the report.  Is there a way to return the distinct records or at least the latest result set, not includin...

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drslry2 by Tera Contributor
  • 948 Views
  • 8 replies
  • 3 helpfuls

Cross scope privilege

Hi guys, can someone please help me? I have a scoped application and on one table I have an application menu module ,,approvals,, which refers to Approval table in global scope sysapproval_approver. I need for fulfiller to be able to modify and read ...

tom1111 by Tera Contributor
  • 3804 Views
  • 3 replies
  • 0 helpfuls