We allow our users to submit requests on behalf of someone else. However, I need to add additional information to the Request for list so the person submitting can different from an active vs. inactive user and someone who has a duplicate name. Wher...
We are trying to recreate a SAR record in ATF and fill in the information for it through the back end. This seems like it would be using the record insert/record update options but when trying to find certain fields they don't appear visible but do i...
Hello all, for the CFD, custom states arent populating nor is the data. The only thing it shows are OOB States with no data. What do I have to do to bring in the custom states and data? I checked the indicators and breakdowns and it is pulling the cu...
we have cancel button on request and it is working as expected from technician view but we want to add cancel button on request in service operation workspace view. so that user will able to cancel request in sow. how can we modify ui action to give ...
Hi, is there possible to have a notification "bell" on the Portal? I would say something similar to what it is in Agent Workspace, that would trigger when a customer comment is made in a case and a case is resolved?
I have HR and Employee Center installed on my PDI. I haven't changed anything from OOTB and trying to initiate a Live Chat session from Employee Center to an HR agent. I have set the HR Agent to available, however when I try to initial a live chat se...
Hi All, Below is the subject line from email. We would need to populate as below in a table. "CS-1328006 ITP Escalation: Medium Identity Threat Detection". "CS-1328006" in Ticket Number field which is a string type. "1328006" This digit is not the sa...
Hello, I've just started playing around with scoped app development. I created an app in Studio in our sandbox instance and published it to the repository. Then I went into to our dev instance and downloaded/installed the app from the Applications li...
Hi all, I am using gs.getMessage() in business rule? I am wondering how to use it in client script? I have tried g_form.getMessage(), but not working. Regards,Ming
Hello all,I need to remove strange Tag options from 'Assign Tag:' under 'Actions on selected rows'I have tried to remove the options using 'UI Context Menus' and 'Tags' modules but no luck. How can we manage/delete these? Thank you in advance !!
Hi All, We are using OOB configuration of SolarWinds service graph connector.Out of 9 data sources, able to load test datas for 3 sources only.Rest of 6 sources throwing an error - No Fields provided for mapping for headers but if checked in data str...
I want to display images attached in sys_attachment list to catalog view form.I did it by writing html in variable field.But I want to display it using script.this is my html code:<p> </p><p> </p><p><img style="border: 1px solid black; alig...
Dear Community, I have an issue with setting Delivery time for catalog items. On my current project we decided to use Flow Designer for configuring catalog items' flows. I know how to set this value using Workflow Editor like in the below community ...
When trying to run a report on asmt_metric_result I add a related column Instance.Trigger ID and it shows empty in the report. When I run a background script var gr = new GlideRecord('asmt_metric_result'); gr.addQuery('sys_id', 'sample sys_id') gr.q...
Hello!I am currently working on the Asset lookup input form screen within the Mobile App Builder and my client is having trouble with serial number validation. Sometimes they will scan various and many assets in one sitting and not in optimal conditi...
