Hi community,I have a file type where document viewer is not support by servicenow (which are none of Microsoft Office, PDF, PNG, JPEG files) I am aware that file types that are not supported by servicenow will be downloaded by default, but are there...
I set the "Password Reset" widget in SP, but after successfully reset a password, the links below lead to the main page of the instance, NOT Service Portal... Could someone tell me how to change the URL link in the Password Reset process as below? -...
Hi @Ankur Bawiskar I am invoking a sub flow synchronously from workflow run script activity, however it is not waiting at the run script activity till the sub flow completes and it going to the next steps. Is there a way to stop the run script activ...
Hi everyone, I've created a maintain item with a simple flow that doesn't create a sc_task. In the flow, I set the request status to "Open" once the request is made, but it's constantly forced to "Delivered." I've consulted the documentation, and app...
Hello community I have workflow and flow designer flow and subflow, all three are related to a catalog item. Main flow is workflow 1. I want to pass variable values from workflow to Flow and subflow in flow designer. Is there any way where using wh...
I am using Flow Designer to create Incident Task from a P1 or P2 incident that changes state to Resolved.I want the incident task Assignment Group to the original Assignment Group if the group name contains 'IBM'. Scenario - when an incident is raise...
Hi, I have a requirement to Remove the "Service Operations Workspace" view from Change Record.The "Service Operations Workspace" view should still be avialable for Problems, Incidents etc.
I need to run a script having glide record to 1-2 tables and then update records in both tables.Earlier in workflow editor, we used RUN script to execute it. Now we have to move to flow designer but I'm not getting any action for simply running scrip...
Email notifications sent for additional comments updates to users have [code] tags. This happens only when comments are added to the incident from service portal, comments added from native UI works fine. Could I get some help here please Email templ...
Hello All,The floor map CAD file has already been uploaded to the map studio, but it cannot be found in the scenario planning records under the floor map in the Workplace central workspace.Here I've attached the screenshot for your reference: File wh...
Hi Everyone ,Is using tags a best practice for reports , there is a requirement of a report where we are thinking to use tags .The tags will be given to the record by script.
Hi,I have a catalog item available to all internal users, that has a mandatory attachment in it. This attachment is a sensitive one and should be accessible only to a specific user group (eg: HR Dep.). The flow attached to this catalog item sends tas...
We have configured an email notification that will be triggered on Insert of new record in custom table, and will be sent to assigned to of the task. But currently this notification is only getting triggered for specific tasks when inserted. I check...
Hey all,I'm running a Flow Designer action that uses a Script step to insert records into a custom table (sn_customerservice_certificate_information). I'm using .initialize() followed by .insert(), and not calling .update() anywhere.However, when the...
Hi everyone I need to create a database view with this wto tables sn_test_management_testrm_defect there are no relationship between them, however I create a reference field on rm_defect to sn_test_management_test but still don't work. Can you help m...
