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Outbound integration

We are facing issue in outbound integration. We send request to third party platform when form submits then it send multiple request to server. In logs, these multiple requests are showing. What is this issue ? Why multiple request are going from Ser...

RR-1 by Tera Contributor
  • 590 Views
  • 1 replies
  • 0 helpfuls

Resolved! Analyze UI action to show related Problem tickets

Hello All, I’ve added an 'Analyze' button to the Problem record form.When clicked on that button, I want it to display all other Problem records whose short description or description contains keywords similar to those in the current Problem record. ...

sattar3 by Tera Contributor
  • 1843 Views
  • 6 replies
  • 2 helpfuls

Account Recovery is not able to enable

Hi I am not getting the option to enable the Account recovery checkboxand also Missing Step 2 and Step 3  how to bring that checkbox  Version - Tokyo  

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Saib1 by Tera Guru
  • 3580 Views
  • 3 replies
  • 0 helpfuls

A few UI Builder Calendar questions

Hello, In the past few days I've been working on a simple application using the calendar component with the goal of making a easy to use interface for employees to tell when they will be at the office.  So far, I've been able to bind my table to the ...

calendar_month_view.png calendar_week_view.png
francoisl by Tera Contributor
  • 1057 Views
  • 3 replies
  • 1 helpfuls

Resolved! List View Modifications

Hi i have a service catalog which has a variable Request type, now i need that variable to display the text rather than the value while being displayed in list view also when i edit the list view it should pop up a reference to the variable text how ...

Abdul by Tera Contributor
  • 1984 Views
  • 9 replies
  • 0 helpfuls

Resolved! How to call the multiple events in the one Notification

Hello Community ! I need create one new notification when the needs attentions is true on the sc_taskFor thisTrigger condition: 1. state changes from Pending to Work in progress2.Additional comments updated by customer/ not assigned to3.Catalog type ...

is_12 by Tera Contributor
  • 2712 Views
  • 15 replies
  • 0 helpfuls

Resolved! Impact

My impact doesn't show up unless the category is software. I created a new UI that the condition is category is anything. Impact should be visible. Yet this hasn't helped. Can someone guide me please.

AtifS by Tera Contributor
  • 3004 Views
  • 10 replies
  • 0 helpfuls

Resolved! How to give link in alert box using client script in service portal

Hello, I have requirement if someone select incident from service portal and if the  escalation count on that  incident increase more than one then it should show a alert box that "incident is already escalated please click  here to know more about i...

Nisha28 by Tera Contributor
  • 11842 Views
  • 10 replies
  • 9 helpfuls