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Email coming from other Servicenow instance

Hi,I need to create an Incident when emails are received from another ServiceNow instance.The other ServiceNow instance is already sending emails, but they are not being received in our instance.What should I check to ensure the emails are successful...

Xhare by Tera Contributor
  • 506 Views
  • 5 replies
  • 0 helpfuls

To give inputs and trigger subflow from business rule

scenario : In a form having list type field with referring to user table. while insertion of record the field is empty and while updating the record i will give some users which are needed and also i will remove not needed users. 1. I need to get the...

shivaadapa by Tera Expert
  • 397 Views
  • 1 replies
  • 0 helpfuls

Resolved! Problem Accept Risk pop-up - add a field

Hi AllWe have a requirement to add a new field to the Problem Accept Risk pop-up (modal?) window:I believe that the pop-up is controlled by the UI Script 'ProblemModalUIHelpers' but can't work out how the fields included in the pop-up are generated a...

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Steve29 by Tera Expert
  • 481 Views
  • 2 replies
  • 0 helpfuls

Resolved! Can't set a default decimal value 1.00

Hi, I have a decimal type field on my form and I want to set a default value: 1.00, but when I open a new record on my table, that field will have just a single "1" as a value. I set the scale to 2 and the max length to 20 and I also put 1.00 to the ...

copy comments from approval request to catalog task

Hi All,We have new hire onboarding requests where hardware/software accesses are provided to new hire by individual teams. For one of the software request, prior to providing access it should be approved by one group and then it should go to service ...

BijoyDeb by Tera Contributor
  • 239 Views
  • 1 replies
  • 1 helpfuls

Resolved! hide catalog items

Hello,  we have an order guide that calls for several items. We want some of these items to be unavailable from the catalog or from a search on the service portal.These items should only be accessible from the order guide.is it possible to do this? t...

kmickael by Tera Guru
  • 403 Views
  • 2 replies
  • 0 helpfuls

Resolved! What is the value of -- None -- in select box?

Hi Everyone, I know before that the value of -- None -- in select box is blank or ''. I am creating a client script to clear selections if -- None -- is selected in a select box but I can't get it to work. It seems that the value of -- None -- is not...

dianemiro by Kilo Sage
  • 18622 Views
  • 8 replies
  • 32 helpfuls

Incorrect date in a widget view

Hello, I've created a widget to show the % of closed tickets per month. It used to work properly so far, but today something weird happened. What I see in the widget now is that the results (percentage) for month of December are shown as Jan 2025 dat...

Approval email notification link

Hi All,I have created a email notification such that it sends out the approval record link to the end user. It needs to be dynamic in nature. I have to pass the dynamic sys id in the email notification . I am thinking of using a href  tag in the emai...

kali by Tera Contributor
  • 405 Views
  • 3 replies
  • 0 helpfuls

active setting false on sc task

Hi All, I am creating SC Task from workflow and when I see history of task the active is setting false and then changing to true at same time without even taking seconds of time and also the old value for both is empty. Can anyone tell what will be t...

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Pause Duration

I am reading all about Pause duration for SLA cases being available as a column option for reports but is there a way to get Pause duration for non SLA cases as we would like to know what that time is for all case types, not just SLA. 

Sherry Gere by Tera Contributor
  • 522 Views
  • 2 replies
  • 0 helpfuls