HI There is requirement need to create related list on Problem Where Problem - Change Request (related list) and also problem have "Change request" (if add in the form) When you create from problem - hamburger - "Create standard Change" UI action t...
We are using our own system to send emails. When a user replies back it go though our system and then gets forwarded to the ServiceNow email to be processed. As it goes thought our system an external message gets added to the beginning of the email. ...
Hi all. Scratching my head why some of the changes I made as part of an update set disappeared from DEV after I closed out the set and moved it to TEST. The changes I made DO appear in TEST, but when going back to DEV, those changes are as if they ne...
Hi there, Wanted to see if anyone could help with this problem. We are trying to add the business contact field as a recipient to an Email Client Template to auto populate. When I open the Business Contact field dictionary entry it shows that it's ...
Xanadu Patch 6 Setting up a new Resource Card, you can filter by Resource or Work Type. If we select Work Type, there are options to filter by Project then Project fields. The list of Project fields only includes standard OOB fields. We added sever...
I am using a non-client callable Script Include and a script in workflow editor to post data, via REST API. However, I keep getting this error: [Late Add Script] Exception during REST call: "GlideRestMessage" is not defined. Workflow Script// Acce...
Below steps need to be done but unable to achieve it ==>collect all the users group ==>collect the plm champions (PLM Champion DTIT and PLM Champion SRA groups)==>compare with the requestor (if requestor is one of the PLM champion list)-->then we ne...
Hi, I have edited the breadcrumbs for the cmdb workspace and added/removed some menu items.Now this gray menu shows up underneath the navigation, see image below.How do I remove this? where does this come from?
Has anyone encountered how to change the Run As of a flow once created in Workflow Studio? It doesn't appear in the flow properties like it did in Flow Designer (one of the reasons I miss FD dearly...)
Has anyone modified the notification URL so that when clicking a notification, it redirects to Workspace view instead of the default Platform (Classic UI) view?
Hi all, I added a new field to the incident table, and for some reason the incident process flow has reverted to default styling and I'm unable to revert it to the custom one we had.Incident process flow: Incident formatter:Incident UI Macro:<?xml v...
Hello All, Has anyone recently migrated from vendor risk application to Third Party Risk Management ? how did the transition look like? What precautions we can take to avoid any bumps? Where to find more about this migration?Highly appreciated if any...
Hello all, I created a SAFe Features Related List and added it to change records. When I select "copy change" it does not take the records that were in that related list. I am familiar with the sys property that does not work with custom related list...
Hello, We are using Service request and those create RITM (Request Items)How can I extract or show the fields that are in the RITM ?what you see in Notes / Variables / request information From my dashboard I can show all the Catalog task I need but I...
We need to get the inactive users and reassigns all their associated Incidents, Problems, Tasks, and Change Tickets to active users within the same group. Could someone help me with this