Hi All, We have a requirement when a KB article notification is triggered at the same time with the same data a task record is to be created for auditing the article details. I was thinking to have a script action approach to create the task data fol...
Hello, what is the best way to use base auth credentials from SOAP message in the SOAP function ? In the SOAP function i have defined whole envelope with security header where i have to pass credentials.
Hi, I want to insert my values into a pill-type filter in the UI Builder. I tried doing it by simply setting the id and label, but it doesn’t work. for (var i = 0; i < api.data.get*.results.length; i++) { var result = api.data.get*.results[i...
Dear Team,I have a Multi Row variable set Product Details in a catalog item under which there are 2 variables, one is Product Name Type-Single Line Text and the other Variable Product IDs of Multi Line Text type, here when a user click on Add button ...
Hi I have a requirement to create escalation records from a case, what is the best approach to do so? By creating a flow or business rule or something else? Any recommendations? Thanks
Hi Our Policy Exception overview in workspace is missing in one of our instance. Where should we start checking? See highlighted in the screenshot.
Hello, We have the following deployment strategy set up for custom scoped applications and want to do the same for global changes in order to peer review changes prior to promoting from the DEV branch to the TEST branch, and then moving to PROD branc...
(function executeRule(current, previous /*null when async*/) { var acc = current.u_account.toString(); var exp = new GlideDate(current.u_expiration_date); var loc = current.u_location; var listt = current.u_list_product_family; gs.log(...
So I have a catalog item with a mandatory multi-line text field on a task. When they type in that field, then save/update/or close task, the text is there until that task reloads and the field clears. How can I watch or debug this field to see what ...
Hi, Does UI Builder event handler have an order of execution? I have these series of checkbox where it triggers a client script via event handlerIn which sets the client state parameter value Then when i try adding another event handler to get the ...
I have a UI policy to make it editable but I have the ACL which is make it readonly.. How we can achieve without changing the logic ?
Hi, I added 2 event handlers to "Click button" event in UI builder - the first handler should create new record by script, the second one is "link to destination" and it should open external URL, where parameter is "sys_id" of newly created record. B...
Hi,I am having issue with loading filtered table. It takes 3 minutes to load or won't load at all. However this only happen with my user. When impersonating someone else it takes seconds.What the issue could be?
Hello, i found a script include to send dashboard via email using url exporter but there is an issue with it when encoding the url beetween line 169 to 176 (before all values are correct).If someone could help me to fix that so the dashboard is sen...
Hi, I need help in creating ACL for non fulfiller user to access RITM and task created from a specific catalog category.I have a category called external change under this there are 4 catalog items. I have a group of none fulfiller that need access t...
