Resolved! Remove copy url
Does anyone have any idea how to remove the copy url from an interaction record in SOW
Forum Posts
SSH Connection Failure during UNIX classify
Hi, I am facing this issue, during UNIX classify stage I am getting this response that says "SSH Connection Failure" I tried checking telnet from Midserver it works, what could be the issue
ACL Restricting records from Outage table to display in Now Mobile App but able to display in Portal
Hi, I am a fresher. I need help with this: Need to display Outages from cmdb_ci_outage table in Now Mobile similar to portal. When impersonating test end user not getting records, only Admins and fulfillers were able to view those records due to ACL'...
Creation of Dynamic Questions and Scoring for them through Workspace
Hi there, I've a scenario where the user say "Award Owner" needs to create a set of questions of an Award and once an end user submit a request through a record producer by selecting the Award, I need to provide a scoring grid for a set of "Jury Memb...
Notification - Most recent comment
I'm creating a notification. The notification will be sent to the Assigned To person whenever the customer makes an update to the case via Portal. I would like to include in the email, the most recent comment made by the customer that triggers the no...
Resolved! ATF step for validating record present in the list or not on CSM workspace
I am trying to validate below on CSM/FSM Configurable Workspace via ATF: - Whether user is able to view particular module/list - Whether the record is present in the list or not in the workspace Cases listsI've used 'Click Component (Custom UI)' to ...
Resolved! Make use of "Scheduled publish date" for KB articles?
It seems the field "Scheduled publish date" is hidden on KB articles by default. (I can use SN Utils "Show hidden fields and sections" to make it visible as in the screenshot).I went to dictionary and made "Display" active, yet the field is still hid...
Resolved! List of sys id in property
Hi Team,I declared 30 plus sys id in property as comma separated and wanted to call that in scheduled job. I need to query HR task table and the pass this sys id in template reference field in HR task and perform some updation. Its printing the sys i...
What are best practices to move rest messages & application registry records to higher instance??
End points, authentication details will vary from instance to instance how to move them from once instance to another instance?Do I need to create manually in each instance? or need to move them through update set there I should edit them individuall...
Resolved! How to get the sys_id of 100 records
Hi Team,I need sys id of 100 records by passing short description. The short desc may contain ',(,& in it. How we can get sys id of this records, eg: short description :Discuss New Hire's Career Journey
App Engine - Portal (Landing): How to connect Filter of a list with the filter of data visualization
Hello, In App Engine Studio, I am creating an App using a Portal experience. On the Landing page, I want to show a list of cases which can be filtered by the user. Additionally I want to show a graph, using a data visualization component (donut chart...
Email script is not working in notifications
We have two notification rules: one for the "Opened By" user and another for the "On Behalf Of" user. However, the email script "getKnowledgeArticles" is not working for the "On Behalf Of" user notification.Note: "getKnowledgeArticles" is a copied ve...
Resolved! Audit history logs 2 times or 3 times
I have a CMDB-extended custom table where I have enabled auditing in the collector dictionary. When I save the form, the record gets saved, but it is saved two or three times. When I check the activities, I see three or two logs. I am not sure why th...
Resolved! My approval widget sorting
I have had to make some modifications to the approvals widget so instead of showing only the unapproved tickets, I'm having to show the closed ones as well. What I need to implement is, for instance, if I limit the pool to 10 and if a user has 3 unap...
Log in with sso redirectin to sow
Hi Team, I have created a custom field on case form "Required approval" with two choices approve and reject. Whenever anyone approve it asks for login with sso authentication. So I configured and I am able to proceed with login with sso. But I am stu...
