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How to enable approval flow for New Content Request

Hi All,I have no idea how to enable Approval flow for new content request. In the content Request form it shows all the levels as (New , Assigned , Work in Progress , In Review , Ready to Publish & Complete). But it always stays is New state & not mo...

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chitrat by Tera Contributor
  • 663 Views
  • 3 replies
  • 0 helpfuls

How to sort reference field always in asending order

Hello, on Incident form there is a reference field, for example assignment group and my client is expecting to show the reference pop-up always in ascending order rather than actual one.  I tried to configure by following by below servicenow article ...

Flow Designer Tru Catch

Hi all, I am creating custom flows and am using the Try flow logic - just as a developer would do with a try catch. Now, I would like to capture the message the Try throws up (ex.message in normal scripting). It seems that the Flow logic Try step doe...

etienne3 by Tera Contributor
  • 1710 Views
  • 10 replies
  • 0 helpfuls

state changed first then posting the comments

Hi, we have configuration where comments are mandatory while rejecting the approval record, so need to provide comments while clicking on button. Here the problem is, it is making the state changed first then posting the comments. this behavior is pr...

klavan32 by Tera Contributor
  • 273 Views
  • 1 replies
  • 0 helpfuls

Resolved! Make"Rejection" comments mandatory while rejecting a Change via List Context menu UI Action i.e. Right Click Reject option in Change Approvers related list.

There is a requirement to make the "comments" mandatory if someone rejects the Change Ticket via the list context menu UI Action i.e. right click on the Approver related list. I managed to make some modifications in the script posted in the community...

sarthak92 by Tera Expert
  • 7489 Views
  • 19 replies
  • 5 helpfuls

Integration with ACD to open new interaction

We have an integration with NICE CXOne for phones in ServiceNow. The integration opens a new interaction record when a phone call or chat delivers to an agent. The integration opens a new tab in platform view instead of a chrome tab in Service Operat...

Shannon25 by Tera Contributor
  • 1136 Views
  • 1 replies
  • 0 helpfuls