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Database view with two tables with no relationship

Hi everyone I need to create a database view with this wto tables sn_test_management_testrm_defect there are no relationship between them, however I create a reference field on rm_defect to sn_test_management_test but still don't work. Can you help m...

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error when trying to use client callable script include.

Hi, My requirement is when the caller field changes in the incident table, user created email field should reflect the caller's email id. I am trying to do this using client callable script include. I am getting an error as shown in the second image....

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SarubalaC by Tera Contributor
  • 1441 Views
  • 6 replies
  • 0 helpfuls

Script only works in global scope

I created a Business Rule that triggers when a request item is closed. It pulls asset records from a MRVS with in that request item and creates a record on a custom table with the information.  It works in the global scope but not the scope I created...

Winston by Tera Guru
  • 1805 Views
  • 7 replies
  • 1 helpfuls

Flow Designer : Delete a Step outside the Flow

I wanted to share an insight that I had because I wasn't able to find a solution through searching the web. Issue: In Flow Designer, I had a 'try' block which was missing the 'if an error occurs after step #' part. I don't know exactly how it happene...

REST Data Source

Hi, I'm using a REST data source to retrieve a JSON payload and feed it through a transform map. I don't have any issues with it other than the fact that the response is of the wrong shape, and I would like to parse it, transform it, update some prop...

Victor53 by Tera Contributor
  • 1946 Views
  • 5 replies
  • 1 helpfuls

How do you configure working holiday for OLAs?

Hi Everyone,I have this requirement that given June 1, is a holiday. The expected behavior of the OLA assigned to that group is outside 9am-7pm OLA timer should not be running, since the working schedule for the holiday is scoped for 9am-7pm.What I h...

Resolved! Modifying the external_logout_complete.do page

Anyone have any idea on how to modify the external_logout_complete.do page that is executed when a user logs out of a SSO instance?I know I can simply change this value on the Single Sign-on properties and divert the user to another web page, but as ...

Riddel by Tera Expert
  • 14196 Views
  • 6 replies
  • 9 helpfuls

Regarding emails in ServiceNow

How to send report and dashboard of the last 6 months Incident Trends and RITM trends to the scheduled groups through email. That should be month wise. The email subject line should be the current date( For example if we send the email on 17th may). ...

MeadalraoA by Tera Contributor
  • 611 Views
  • 1 replies
  • 0 helpfuls

Report on basis of short description

I need to create a report on basis of Short description on incident table, created in last 15 days. Need to fetch the details of incidents which have same short description and the count is more than 7. I am able to do so through scheduled job but ne...

Rachael12 by Tera Contributor
  • 1403 Views
  • 2 replies
  • 0 helpfuls