Hi, I am trying to get the current logged in users language using a server side script in a widget (scoped) . Using the 'gs.getUser().getLanguage() ' function. This is the code where I have used this function, var timeZones = new GlideRecord('sy...
Hello everyone, I did the integration between servicenow and google drive using google drive spoke, while configuring the Oauth2 entity, I had to click the "Get OAuth Token" button so it generates me a token. But while copying document to the drive ...
Hi Team , How do I check if the API call from a 3rd party is successful or failed ?How should I update the worknote only once? The next call should not update the worknote in inc ?
The requirement is we have catalog variable-1 which reference to user table. Another catalog variable-2 which is list collector type variable that also references to user table. Condition is whenever we select the any user from the catalog variable...
We want to explore whether it’s possible to track the specific page or catalog item a user is viewing when they click a particular link or item within the Employee Center. The goal is to understand the user's journey — essentially, "Where did the use...
Hello all, I have a custom application, i need to enable this application in mobile,Any one can recommend a step by step guide on how to setup/enable this application in mobile apps?Thank you very much.
can we merge description and other field data in the description of the facility requestusing only record procuder script not cluent scriptI have wrote thiscurrent.description = producer.description + "-" + "Need replacement vehicle : " + producer.u_...
Can we change the view of knowledge article from default to another when we select knowledge base as IT? I have created a different view but I can't do this using Client script. I know it can be done using view rules but it might cause an issue in th...
I want to create a Dashboard in service now (new instance). I have created a custom comments table in the instance which stores comments for the scripts of business_rule, client_scipts and include scripts. I store the reference of the script with tab...
I have a user story where I need to create a new view for this knowledge. So criteria is there is a new knowledge base, so when we select that knowledge base, the view should also to change. Can anyone please guide me how to do this?
Hi everyone, hope you're doing well!I'm looking for some help with a question:How can I set up an SLA on the RITM (sc_req_item) that reflects the total duration of the SLAs applied to the sctask(s) associated with it?The idea is for the RITM's SLA to...
Hello Everyone,This is not a question - rather a solution post.Recently I was given this requirement where an uploaded file must have a certain name and extension.e.g. "Process_Document_Template.pdf" must be the uploaded file's name.I struggled to fi...
Hi all, There's a strange issue I am facing currently. There is a custom table in the scoped application, and inside that, there is a custom field for which the display value = true. Even after this, when we lookup for that table through a reference ...
Hello All, I am using Xanadu patch 7I am trying to create a database view on pm_project table. If I dont put any where clause, the record count is correct in the view.I need to select those records where primary_portfolio = 'sys id' (sys_id of the po...
Hello, Need to set assignment group in incident based on Timezone and time.if incident created on Saturday And between the hours of 08:30 to17:30 only on Saturday in UK time zone we need to set the assignment group (abc). condition :created on Satur...