Business Rule - Condition to trigger not working

[NIEKOB]

Hello, I am struggling with my requirement. I am required to automate sending email to the caller. There are three email strikes. Per email strikes the contact attempts field in the incident table which I added increases by 1 and the last contact date and next contact date field is updated (I also added this fields in the incident table). In testing my business rules, I set it to 2 minutes interval, the sending of email. It does not work. It immediately sends the three emails and updated the contact attempts to 3.

1st strike email

2nd strike email

3rd strike email

I think the problem is because the condition is the next contact date is today which immediately triggers all the business rules but I dont know any workaround for this.

[J Siva · Accepted solution]

TRIGGER:

SEND EMAIL ACTION:

WAIT FOR DURATION CONDITION:

FLOW IF LOGIC:

[Danish Bhairag2]

Hi @NIEKOB ,

Instead of Business rule why dont u go with Flow designer. In flow designer u can easily use timer option to wait for the required amount of time n then provide what is the next action it should do. This way u wont even require the additional custom field which u have created. You can trigger the flow may on Insert of the incident or based upon ur condition.

Thanks,

Danish Bhairagdar

[NIEKOB]

I tried making a flow for it. I'm not that familiar with using the flow in sending the notifications.

It changed the contact attempts but the last and next contact date didnt .I tested it but it says complete

[NIEKOB]

[J Siva]

Hi @NIEKOB 
You can acheive this using workflow/flow designer.
PFB sample using flow designer.

Regards,
Siva