Hello, I am struggling with my requirement. I am required to automate sending email to the caller. There are three email strikes. Per email strikes the contact attempts field in the incident table which I added increases by 1 and the last contact date and next contact date field is updated (I also added this fields in the incident table). In testing my business rules, I set it to 2 minutes interval, the sending of email. It does not work. It immediately sends the three emails and updated the contact attempts to 3.
1st strike email
2nd strike email
3rd strike email
I think the problem is because the condition is the next contact date is today which immediately triggers all the business rules but I dont know any workaround for this.
TRIGGER:
SEND EMAIL ACTION:
WAIT FOR DURATION CONDITION:
FLOW IF LOGIC:
I want to update the field for the incident record I created, the last contact date and the next contact date. I want it to appear in the records, the value
what should I put in the script. I want the last contact date to be now and the next contact date to be 2 minutes after and it should display it in the incident record.
Next contact date:
Last contact date:
