Business Rule to show PopUp message when state is closed Rejected for Catalog item is not working on portal

[UjwalaBedarkar]

Hi all,

I want to use a business rule to show the popup message for a catalog item when the request state changes to closed rejected.

In order to achieve this I have created a BR which runs on sc_req_item table as follows:

This is not working on portal when we give the give the catalog item name and condition as Closed Rejected

but it is working in ITIL view.

[bammar]

Portal items for all intents and purposes dont use Business rules - and the portal item would most likely initiate a request, and that request my go through a workflow that later triggers your business rule at a time where the persons eyes are not on the screen.