Caller field of incident is populating with current user

[saba tanveer]

I am trying to create incident using custom record producer. I have mapped 'Requested for' field to caller field but after submitting the form it is setting value of caller field with current user.

Can anyone tell me why it is happening?

[Satishkumar B]

Hi @saba tanveer 
please refer this Article:
https://www.servicenow.com/community/developer-articles/record-producer-map-to-field-on-variable-set...

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[Siddhesh Gawade · Accepted solution]

Hello @saba tanveer ,

Please check if there are any other script which is setting the caller fileld while submitting. if not instead of mapping field you can use records producer script to do the same work:

current.caller_id = producer.caller_id   // you can use your variable name here