Hello @ray evans
In the «Flow» field, only Flows with trigger type “Service Catalog” are selectable. Your Flow however is using the Trigger type “Create” (which is correct, as I will explain in the following).
It is important to understand the difference between “Catalog Item” and “Record Producer”. A Catalog Item should always use a Flow Trigger of type “Service Catalog” and then on the Catalog Item you have to set which Flow you want to trigger, because there can be multiple flows with this trigger type.
For Record Producers on the other hand, you don’t define the Flow on the Record producer itself. It is enough to create a Flow with a “Create” trigger type as you have done in your example.
Why the Flow in your case is still not triggered can have multiple reasons. For example, the Flow it is not published, or the short description of your created incident does not exactly match your condition.
If you provide a more detailed screenshot of your Trigger condition I can help you to further analyze the reason for the Flow not being executed.
I hope this helped. If yes, I would appreciate if you could mark this answer as "correct solution" or give a thumbs up. Thank you!
Greetings,
Sören
