Cannot view image on Service Portal

[Hussain Kachwal]

Hello All,

I am stuck in an issue where I need to display an image on the landing console of Service Portal using OOTB Image Link widget.

I have uploaded the image on db_image table with category as Service Portal with image source in place.

Also, have linked the image in the image link widget. It happens that only admin users can view the image on the Portal but other can't.

Is there any other configuration needed to make the image visible to the end users?

I have even verified the read ACL on db_image table as a troubleshooting step but didn't helped.

Any update is welcomed.

-Thanks in advance.

[Alberto Consonn]

Hi,

it's for sure something related to the Read ACL, so I would suggest you to try the following solution:

https://community.servicenow.com/community?id=community_question&sys_id=36e7b092dbb2d780e0e80b55ca96...

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Hussain Kachwal]

Hello,

Thanks for your prompt update but ACL is not helping me here. I tried to implement the steps provided in the link you shared, w/o luck.

-Thanks

[Alberto Consonn]

Can you try to upload your image in the table sys_attachment?

[Hussain Kachwal]

Image is already uploaded on sys_attachment table, but the 'table sys_id' field is storing the sys_id which is not found in the system.

I also tried to re-upload the image but with a different name, which does not create an entry in the sys_attachment table.