Certification role being added to user

[Andy van Steijn]

I have been looking to find a valid reason for users receving the "certification" role (in Jakarta).

I have read links like:

https://community.servicenow.com/community?id=community_question&sys_id=d38987a5db5cdbc01dcaf3231f96193b
https://community.servicenow.com/community?id=community_question&sys_id=280d4769db9cdbc01dcaf3231f96198f
https://community.servicenow.com/community?id=community_question&sys_id=f4c5bf41db2c93c03882fb651f96195a

Still have not found a conclusive answer. The user receives the Certification role when: 

1. The role gets added if a user has received an Approval request and the user has NO role.
2. There has been an update to the compliance module.

Also: this has no implication on the License count.

Main question is: How can I prevent it being set on a user?

I would say, it seems like one would need to make everybody receive the role " approver_user"...?

[SanjivMeher]

I am not sure where it is initiated. But you may write an oninsert business rule on sys_user_has_role to abort action, when role is certification.

[Andy van Steijn]

Thanks. But that would mean trying to stop the sympton. I want to find out why and what causes it.

[Michael Ritchie · Accepted solution]

Do you have Compliance Core (com.snc.certification_core) plugin enabled?  If so as mentioned in this article there are two business rules that manage the role:

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/compliance/reference/r_...

Look at the user roles section for details.

[Andy van Steijn]

Did another check, and yes it seems that users that are updated, do receive the role becaus they are manager for a user that has the role.