Challenge Formatting an Email from Flow Designer

[Sue Frost]

I am building a flow and need to send an email. The only part where I'm stuck is that the email that is created looks significantly different than the email I built.

Email in Flow Designer Action:

Email as previewed:

Here's a snippet of the source code:

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><img style="font-family: sans-serif; font-size: 14px; background-color: #f6f6f6;" title="" src="Economical_RB-NoRBall.pngx" alt="" width="203" height="48" align="baseline" border="" hspace="" vspace="" data-original-title="" /></span></p>
<p style="font-family: sans-serif; font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Your request has been closed because an approval was rejected or not actioned by the due date.</span></p>
<p style="font-family: sans-serif; font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Votre demande a &eacute;t&eacute; ferm&eacute;e car une approbation a &eacute;t&eacute; rejet&eacute;e ou n'a pas &eacute;t&eacute; trait&eacute;e &agrave; la date d'&eacute;ch&eacute;ance.&nbsp;</span></p>
<p style="font-family: sans-serif; font-size: 14px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Note:&nbsp;<span class="data_parent_pill" style="display: inline;" contenteditable="false" data-pillvalue="{{fd_transform:74f75faf-31b0-4429-83df-73d58dd76dc1}}"><span class="data_pill  accepts_transform_functions" contenteditable="false" data-pillvalue="{{fd_transform:74f75faf-31b0-4429-83df-73d58dd76dc1}}"><span class="data-pill-content-container"><span class="pills"><span class="pill-text" data-for="ah_tooltipTop" data-tip="action &gt; Approval Status"><span class="pill-start">action</span><span class="pill-arrow"><span class="data-pill-label-caret"><span class="data-pill-label-arrow">➛</span></span></span><span class="pill-end">Approval Status</span></span></span><button id="transform_function_facade_74f75faf-31b0-4429-83df-73d58dd76dc1" class="transform_function_facade no_transform_applied"><span class="inline-script-icon"><span style="display: none;">​</span></span></button></span></span></span></span></p>

I can't figure out a way to clean up for the formatting in the actual email. IMO, what's being sent looks terrible. I'd like to have reliable control over the formatting of the email.

Can anyone point me to a way to clean this up?

[Aman Kumar S · Accepted solution]

if you don't want those extra spaces between the lines

To go next line don't use "ENTER" key but "SHIFT+ENTER"

It will remove those extra spaces.

Please try and let me know.

[Sue Frost]

Thanks Aman.

That makes the formatting look better and it's an easy change.

[Aman Kumar S]

Glad that it worked for you

[Marc Mouries]

Hi Sue, are you using the San Diego version?