Change the view based on the field change for the New ticket

[Kaka_23]

Hey Community,

Out of curiosity, I wonder if it's possible to change the view for a new ticket based on a field change without reloading the form.

For example: When creating a new ticket in incident, the form is in the "default view." If the category field is changed to "Software," can the form automatically switch to the "software view" without reloading is it possible?

Are there any other tools or methods within ServiceNow that can achieve this behavior?

Thanks & Regards,

Kaka

[Alok Gupta5]

Hi,

Without load of the form it is not possible in the view level.

But you want that on change of category some other field will show then you can write on change client script.

Regards,
Alok Gupta

[Chaitanya ILCR]

Hi @Kaka_23 ,

view change is not possible without the form load

you can add all category related fields to the form and create a client script or ui policies to hide or show related fields of the at category 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya