Changing priority if Description contains the word Outages, severe or critical

[Teteziho]

hi i wanna know how could I change the priority with a client script if description contains the word Severe , outages or critical. I think I need to use indexOf but I don't know how.

[Dr Atul G- LNG]

Hi @Teteziho 

Don't change priority directly, change impact and urgency , which auto calculate the priority for you. 

Client script on change

If Short description contains Outage

Set Urgency

Set Impact

[Teteziho]

whats are the index for impact and urgency ? to put priority on p1 can you send me an code exemple 

[Dr Atul G- LNG]

Hi @Teteziho 

Priority is already a read-only field & it will be populated based on the impact & urgency.

If impact == 1 & urgency == 1 then priority will be 1.

https://www.servicenow.com/community/now-platform-forum/set-state-value-from-a-client-script/m-p/126...

Baseline code.

[Teteziho]

 but basically I need to use a condition that can look If my description contains one of the 3 words I mentioned above and In client script you can't use contains but IndexOf how could I use the condition ?