I have a need, depending on WHO is working a ticket, to change the From and Reply To USER to the appropriate email.
Use Case:
If the Finance group is working the ticket, then the From / Replay should show "Finance Department <finance@company.com>".
Or our Security Group, then "Security <security@company.com>", etc...
I've attempted to use the OOB From and Reply To fields, as well as, adding a mail script:
if(current.assignment_group =="guid_id"{
email.sentFrom("My Group <group_queue@company.com>");
}
else if(current.assignment_group =="guid_id2"{
email.sentFrom("My Group <group_queue2@company.com>");
}
etc....
Either way i sent this, the system show the Notification in the SENT mailbox, however, I never receive the email. If i remove this, then it sends.
Should I contact HI or is there a property/BR/SOMETHING that is not allowing the email to go out.
THanks.
