Check list for company transition for service now developer

[Pavan kumar jog]

we have a transition,so we are taking control of existing ITSM project from client and providing L2 support, so i have no clarity on what are the KT and questionnaires i have to ask existing employees in the transition period . please advice me on this .

Thank you

[Dr Atul G- LNG · Accepted solution]

Hi @Pavan kumar jog 

This is very broad question. Few points

- Documentation - Get all technical / functional documents

- Flow and process Docs for all from user creation till deployment

- Your user account 

-  All Access

-CAB meetings

- NOW Support and elevated Roles

- Any requirement gathering templates

- Training docs

- any 3rd party tool / access / POC

- Understand As IS process

- Customization if any

- Automation 

- Open Records / Incidents etc

- Existing SLA 

there are much more.

If you search on google, KT plan or try to search on NOW CREATE you may get the few templates.