Clicking Knowledge Base on PROD sp redirecting to DEV KB portal? How to update the redirection url ?

[Abilash Kankip1]

Hi All,

We are having an issue with our knowledge base redirection in PROD. When we click on the Knowledge base icon as shown below, it is redirecting to DEV KB portal instead of PROD. How to update the href or url of it?

[mattystern · Accepted solution]

Hi @Abilash Kankip1 

An admin can hold CTR and right click on widgets and update the "Instance Options" or check "Page in Designer" to see configurations:

Note that where you update this will depend on the widget being used. Also, this will update live, so it is better to try this out in DEV or put it into an update set before updating!

-Matt

[Abilash Kankip1]

Hi Matt,

Thank you so much! I was able to update the redirection URL in Instance in Page Editor.