Completed Risk Assessment doesn't update risk on the change request record

Kub
Tera Expert

Hello,

1. I've created a new risk assessment form for Hardware Change Requests

2. I deactivated all Risk Conditions (the customer doesn't need them)

3. When I complete the Risk Assessment form I get this:

Kub_0-1747823095159.png

Based on my answers, the risk was correctly evaluated to 'High', however, the record was not updated. Why?

1 ACCEPTED SOLUTION

Sounds like it could be a business rule that is causing the record to not be updated? I'm guessing it would be a before-businessrule in this case. Have you tried to compare the business rules on the PDI with the business rules on your instance?

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10 REPLIES 10

Daniel Madsen
Kilo Sage

Hi Kub

 

Edit: Wrong suggestion to solving the problem was given by mistake. I have removed it to avoid confusion.

 

If this helps, please give it a helpful vote. And if it’s what you were looking for, go ahead and accept the solution. Thanks,
Daniel Madsen

Thanks for the reply.
My "change_risk_asmt" record doesn't have the "Update field on assessed record" setting or am I looking in the wrong place? 

FYI, I did the same as I described above and it worked on my PDI.

Hi Kub

 

I seem to have remembered incorrectly. Is the change risk property set to UI Action? 

DanielMadsen_0-1747831070705.png

You should be getting this: 

DanielMadsen_1-1747831113701.png

And this when you have finished the risk assesment:

DanielMadsen_2-1747831229399.png

 

 

Yes, it is set to the OOTB value ui_action. Risk assessment evaluates correctly (high), however it doesn't update the record (risk is still moderate)