We have two fields for configuration item in RITM table(configuration_item), cmdb_ci.. In our RITM records field is with configuration_item. when Users are taking the Cmdb_ci report from task. It is not appearing , we need to go to Trequestitem(configuratio_item).. So user wants to take the report by group on configuration item(cmdb_ci). Then all the task type(incident, request, incident_task, sc_task, sc_req_item should appear).
I have tried the Business rule for RITM record , before Business rule(insert, update).
Action: configuration_item is SAME AS cmdb_ci.
But there is an issue .. when we directly updating from the form view for the configuration item in RITM... It is not taking value for configuration_item . after saving form(ritm) it is empty..when tried to save from list view this is saving (configuration_item) after updating RITM record from form view . then updating in cmdb_ci record in list view.
Means if we do any insert/ update on RITM receord then only it is updating.. I can't able get the cmdb_ci info on Main Task table with out doing the change on RITM.
Could you please suggest me the way to fix this issue.
