Virtual agent keyboard shortcuts
what are the keyboard shortcuts for virtual agent ? do we need to enable any system property
Forum Posts
Virtual agent features
HiHow to enable below feature of Virtual agentScreen reader compatibility
What benefit will I get if I convert a NLU topic to LLM one?
We have well defined and working NLU topics. Q - Is there any benefit if I convert the NLU topics to LLM?
WHY convert existing NLU based virtual agent topics to LLM based?
We have around 500 NLU based virtual agent topics.Customer is asking us to migrate all of them to LLM based topics. I am not getting clarity on WHY to convert existing NLU based virtual agent topics to LLM based? What benefit will I get if I convert?...
Virtual Agent closing message shown twice when using exit keywords (end / bye)
Hi Community,I am facing (and deeply analyzing) an issue in ServiceNow Virtual Agent where the closing message“Thank you for using our support chat.”is displayed twice when the user types exit keywords like end or bye. What I changedCreated a custom ...
How to Prepare Updated GPEN Questions to Crack the GIAC Certified Penetration Tester Exam
Focus on updated gpen exam questions that reflect the current GPEN blueprint and real attack workflows. Practice questions should be scenario-based and require you to choose the most appropriate technique, not just recall facts. Emphasize exploitatio...
Resolved! How to add incident details in Agent Chat in Agent Workspace
Hi Community, I’m working on a requirement related to Live Agent Chat and the record preview card that appears when an agent pastes an Incident number into the now assist in virtual agent.Scenario:An end user starts a chat with a live agent.From Age...
Resolved! End Conversation Running Twice
Good Day, I built an NLU to invoke the Closing Conversation topic. The NLU is working properly, but the Closing Conversation seems to be running twice. The flow is OOB, and works fine when Any ideas as to why this is happening? When invoked through...
How to update search placeholder text in ESC portal after enabling Now Assist for Virtual Agent?
Hi,I have recently enabled Now Assist in Virtual Agent skills in my instance. After that, I noticed that the search bar placeholder text in the ESC portal changed to:"Ask Now Assist for help or search"I would like to update/modify this placeholder te...
How to pass value from Actionable VA notification to VA topic
Hi,I have created actionable Virtual Agent notification for incident table and have mapped VA topic with it. I need to pass the current incident number to the VA topic as well. How to do that? How to pass the current Incident number of that notificat...
Guest users session expired when select an option
When guest users select an option from a choice in virtual agent, this message is displayed: It's something like: 'Your session has expired. Login again". And when I look into console, I can see some failed http requests: Any idea of a possible reso...
Unable to find 'AI Connector' utility in Virtual Agent
Hi,I want to integrate AI Agent Bot in my VA topic. I think for that I need 'AI Connector' utility for that. I am in SNow Zurich version.Issue is that I am not seeing the 'AI Connector' utility option in the VA topic designer. Please help me understa...
How to Run multiple Agents via same VA?
Hello I am trying to create 2 conversational AI Agents in ServiceNow and I have configured to display both of them in the same Virtual Agent (VA).Both the Agents are for different domains.But when I (user) start the chat and put my query/question som...
Open catalog form within the VA
Hi all, we are using the nowAssist VA. I am not happy with how the catalog items work in a conversational way. The VA makes a mess of the questions on the forms. We have non mandatory variables such as "request for someone else "and "add user to the...
