Hi @Victor Chen We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...
Good Morning I would like to add logic that the subcategory field is hidden on the incident form if there are no options configured to select. For example:- If the Category is "WINDOWS" and we have configured "Update Required" or "Restart" as subca...
Morning, I would like to see if it is possible to have the ability on a SLA Definition that the condition is based on whether the user has a role or not.At present I have to manually add usernames into the SLA definition, which is not idea. I was thi...
Hi,I have recently enabled Now Assist in Virtual Agent skills in my instance. After that, I noticed that the search bar placeholder text in the ESC portal changed to:"Ask Now Assist for help or search"I would like to update/modify this placeholder te...
Hi All,Currently I am working on a scenario where I have created an AI Agent in our ServiceNow Zurich instance and published it on the Virtual Agent. The agent is visible and active in the Virtual Agent, but it is not able to recognize or map the use...
I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor ) Now I want to set the description dynamically same as my prompt.
We have 31 topics in https://xxx.service-now.com/now/conversational-studio/home/all, however when I ask Virtual Agent "show all my options", it only display 2 topics. Why?
The experience is totally different between virtual agent in employee center and in virtual agent designer page's "test assistant"?
Hi All, In Virtual agent, when we search some item , it gives proper result with an option to "Show more on [searched itemName]" Upon selection"Show more on [searched itemName]" it gives further results from catalog and KB articles and give one "I ...
Hi all, I really hope someone can help me with the following. We are planning to make a big effort to create many Virtual Agent Topic conversation in the "Classic" version. I was wondering if this is the money / time worth as so far i understood, Vir...
I've recently started getting more familiar with the Expert Feedback Loop for VA but don't understand how to handle utterances that don't relate to an intent (or topic), but rather relates to an existing article. I've been slowly creating intents and...
Hi all, Context: Utterances are triggering incorrect topics when end users interact with the virtual agent.Actions Taken:Submitted feedback via the NLU Workbench test panel, marking the utterance as not relevant to any model.Verified the feedback is ...
I am building an use case using ai agent, one scenario is to send a meeting invite to the manager through ai agent. would be better if its team/webex/zoom.Can anyone guide me how to create an meeting link through ai agent and that link to employee ce...
Hi All, I would like to know if anyone has experience on setting up their Asset Management module. We currently have Intune and Jamf feeding computer data into ServiceNow (pc and user details), but I have now been advised from our internal teams that...
Can I change the name and logo of "Now virtual agent" which comes up in MS teams?If yes can you help me with this query.
