Conversational Interfaces - Sensitive data detection seems buggy

[Enrique Avello]

Hello everyone,

I was trying to configure Sensitive data detection on Virtual Agent Settings, but I am not able to make it work properly because of the following issue:

When I try to activate it, I have to select the conversation flow that should have sensitive data detection:

But here, when I mark one of the elements, for example "Requester to Virtual Agent", all checkboxes disappear:

And when I save I am not sure (I guess no) if the configuration is saved properly.

I have tried with Chrome and Edge to check if this is a Browser related issue, but same behavior is present in both.

Is anyone aware of this issue? Could you provide a workaround to configure this, as it seems imposible from Conversational Interfaces Settings.

Thank you in advance.

[Abhi13 · Accepted solution]

Hi @Enrique Avello ,

When you Try to select the "Requester to Virtual Agent". Yes i agree with you that boxes will disappear and it is a bug.Just do the below steps :-

Step-1 Select any desired option.

Step-2 Toggle the Active Button and select yes turn it off.

Step-3 Don't refresh the page . Toggle the active button and turn on. Your box will appear with selection.

Thanks,

Abhishek