Create a request from an "UI action"

mustapharabat · ‎01-22-2018

Hello all

I would like that when we click on the link "Creation of account"= >a request is created by applying the "catalog item" which is called "" Creation of account "

The sysId of this "catalog item" is "5ab22dd36fe39900a3e267712e3ee414"

I created this script

The request is creating well but not the RITM (request_item)!

Thank your four your help.

mustapharabat · ‎01-25-2018

Hi David,

I try this script and it works well:

createServiceRequest();

function createServiceRequest() {

var cart = new Cart();

var item = cart.addItem('5ab22dd36fe39900a3e267712e3ee414');

cart.setVariable(item, 'short_description', "Request to create an account");

cart.setVariable (item,'User',current.sys_id);

cart.setVariable (item,'Location',current.location);

cart.setVariable (item,'login',current.user_name);

var cartGR = cart.getCart();

cartGR.requested_for = current.sys_id;

cartGR.update();

var newSerReq = cart.placeOrder();

newSerReq.update();

var disMessage = 'created request: ' + newSerReq.number;

gs.addInfoMessage(disMessage);

action.setRedirectURL(newSerReq);

action.setReturnURL(current);

}

function getRITM(serReq) {

var ritm = '';

var grRITM = new GlideRecord('sc_req_item');

grRITM.addQuery('request',serReq);

grRITM.query();

if(grRITM.next()) {

ritm = grRITM.sys_id;

}

return ritm;

}

View solution in original post

Dubz · ‎01-22-2018

Hi Mustapha,

You haven't created an RITM record so there is nothing there to dot-walk to. You'll need to add another glide record to the sc_req_item table and create a record there and link it back to your new request.

Dubz · ‎01-22-2018

Also, you should use initialize() when creating new records, it creates an empty record that can then be populated with info.

var demande = new GlideRecord('sc_request');

demande.initialize();

demande.short_description = .....etc etc etc

mustapharabat · ‎01-22-2018

thank you David for your reply.

But how to link it back this RITM to the created request.

I add the following script but the ritm does not appear in the "requested items":

var grRITM = new GlideRecord('sc_req_item');

grRITM.initialize();

grRITM.cat_item= "5ab22dd36fe39900a3e267712e3ee414";

grRITM.request = demande;

grRITM.insert();

Dubz · ‎01-23-2018

Hi Mustapha,

Change it as below, demande is just a glide record object it will return undefined.

grRITM.request = demande.sys_id;