Create a request from an "UI action"

[mustapharabat]

Hello all

I would like that when we click on the link "Creation of account"= >a request is created by applying the "catalog item" which is called "" Creation of account "

The sysId of this "catalog item" is "5ab22dd36fe39900a3e267712e3ee414"

I created this script

The request is creating well but not the RITM (request_item)!

Thank your four your help.

[mustapharabat · Accepted solution]

Hi David,

I try this script and it works well:

createServiceRequest();

function createServiceRequest() {

var cart = new Cart();

var item = cart.addItem('5ab22dd36fe39900a3e267712e3ee414');

cart.setVariable(item, 'short_description', "Request to create an account");

cart.setVariable (item,'User',current.sys_id);

cart.setVariable (item,'Location',current.location);

cart.setVariable (item,'login',current.user_name);

var cartGR = cart.getCart();

cartGR.requested_for = current.sys_id;

cartGR.update();

var newSerReq = cart.placeOrder();

newSerReq.update();

var disMessage = 'created request: ' + newSerReq.number;

gs.addInfoMessage(disMessage);

action.setRedirectURL(newSerReq);

action.setReturnURL(current);

}

function getRITM(serReq) {

var ritm = '';

var grRITM = new GlideRecord('sc_req_item');

grRITM.addQuery('request',serReq);

grRITM.query();

if(grRITM.next()) {

ritm = grRITM.sys_id;

}

return ritm;

}

[Snow909]

Hello ,

I tried your script it works well on the form by creating REQ and RITM.

I want to implement the same on the Listview records , if the user selects the records and click on the UI button i would like to create an REQ. is this possible?