Create new Journal input on incident form

[Brian Lancaster]

We are doing a rest integration with one of our partners who is also using ServiceNow.  We sometimes need to exchange non-customer visible notes (work notes) if they need us to do something.  However for the most part they would not want to transmit there work notes to us.  I was thinking of creating a new Journal input filed called Shared Work Notes but I am unsure how what else I wold need to do to get it to show in the activity log and act like work notes.  How can I achieve this?  Just one note we are not there customer we are both supporting another company but our ServiceNow is the system of record that is way we cannot use additional comments if they need us to do something as that would be customer visible.

[Brian Lancaster]

its not sending out notifications but when they go to the incident form it was showing.  I figured that out.  I just needed to set a read ACL for ITIL only on the new field.  Now I'm trying to get it to show the gold color next to it like worker notes does.  I have setup the style and system property just like work notes but it still does not show the yellow bar.

[Brian Lancaster · Accepted solution]

Ok got everything working with the following steps.

1. Created Journal field

2. Added Journal field to activity filter

3. created an ACL for read access to the field and set it to ITIL.

3. Add a System Property with the following:

Name: glide.ui.activity_stream.style.u_shared_work_notes

Description: Activity steam Shared Work notes style

Type: String

value: gold

I removed the style I had previously on the filed itself.

Thanks for your help David

[Dubz]

Cool, glad you got it working, please mark an answer correct to close the thread down.