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04-27-2018 07:12 AM
We are doing a rest integration with one of our partners who is also using ServiceNow. We sometimes need to exchange non-customer visible notes (work notes) if they need us to do something. However for the most part they would not want to transmit there work notes to us. I was thinking of creating a new Journal input filed called Shared Work Notes but I am unsure how what else I wold need to do to get it to show in the activity log and act like work notes. How can I achieve this? Just one note we are not there customer we are both supporting another company but our ServiceNow is the system of record that is way we cannot use additional comments if they need us to do something as that would be customer visible.
Solved! Go to Solution.
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04-27-2018 08:19 AM
Ok got everything working with the following steps.
1. Created Journal field
2. Added Journal field to activity filter
3. created an ACL for read access to the field and set it to ITIL.
3. Add a System Property with the following:
Name: glide.ui.activity_stream.style.u_shared_work_notes
Description: Activity steam Shared Work notes style
Type: String
value: gold
I removed the style I had previously on the filed itself.
Thanks for your help David
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04-27-2018 07:23 AM
If you add another journal input it's just going to be another field on the form, you can configure the activity log to show updates to it by using the filter on the right hand side of the activities formatter. It won't send out to anyone by default.
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04-27-2018 07:24 AM
I added to the filter and nothing happens even when I save so it seems that there is more to it then just adding it to the activity filter.
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04-27-2018 07:34 AM
Sorry correction that did work. For some reason I had to click on the funnel and uncheck my new field and recheck it before it would show in the activity. It is acting like additional comments and showing to the customer.
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04-27-2018 07:41 AM
how are your notifications set up? Are you using getJournalEntry to retrieve comments or referencing them directly? I just replicated this and my new journal input field doesn't get sent with additional comments...
