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Create or Update Remote Record Action Uniqueness checkbox cannot be checked during subflow creation.

html5lv2stu
Tera Contributor

I am developing a subflow to create records on other instances using the Create or Update Remote Record Action.
However, when I click to check the "Determines uniqueness" box next to where I want to specify Fields, it is not checked.
I was able to check the box for actions that create or update records in my instance.
Why can't I check the box in the Create or Update Remote Record Action?

8 REPLIES 8

Is it okay or no? 😛 if no, please share screenshot, I don't get the issue :))))

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Answers generated by GlideFather. Check for accuracy.

FernandoUrrutia
Tera Contributor

The "Determines uniqueness" checkbox is disabled for Create or Update Remote Record actions because your local instance cannot enforce uniqueness on a remote system. If you need this behavior, you should first run a Remote Lookup to check if the record exists, and then use a conditional to either create or update it. Uniqueness must be handled on the target instance (e.g., with unique indexes or business rules). I Believe this is reason...

Fernando Urrutia | LinkedIn

Consultor Certificado en ServiceNow desde 2018

Especialista en ITSM, Mejora Continua, Soporte y Administración

 Solex – Soluciones Expertas S.A.

I have the same issue where I cannot set the determines uniqueness on any fields (they clear when looking back at the action) and I am not using the create or update remote record action.  I am using the standard create or update from servicenow core.  When running the workflow the action shows that it has coalesce fields set to all the fields, not just the ones I had selected.

Flow designer can be extremely buggy sometimes, try another browser, clearing browser cache, removing the action, reverting changes, recreating the flow etc etc