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Create or Update Remote Record Action Uniqueness checkbox cannot be checked during subflow creation.

html5lv2stu
Tera Contributor

I am developing a subflow to create records on other instances using the Create or Update Remote Record Action.
However, when I click to check the "Determines uniqueness" box next to where I want to specify Fields, it is not checked.
I was able to check the box for actions that create or update records in my instance.
Why can't I check the box in the Create or Update Remote Record Action?

8 REPLIES 8

Is it okay or no? 😛 if no, please share screenshot, I don't get the issue :))))

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100 % GlideFather experience and 0 % generative AI

FernandoUrrutia
Tera Contributor

The "Determines uniqueness" checkbox is disabled for Create or Update Remote Record actions because your local instance cannot enforce uniqueness on a remote system. If you need this behavior, you should first run a Remote Lookup to check if the record exists, and then use a conditional to either create or update it. Uniqueness must be handled on the target instance (e.g., with unique indexes or business rules). I Believe this is reason...

Fernando Urrutia | LinkedIn

Consultor Certificado en ServiceNow desde 2018

Especialista en ITSM, Mejora Continua, Soporte y Administración

 Solex – Soluciones Expertas S.A.

I have the same issue where I cannot set the determines uniqueness on any fields (they clear when looking back at the action) and I am not using the create or update remote record action.  I am using the standard create or update from servicenow core.  When running the workflow the action shows that it has coalesce fields set to all the fields, not just the ones I had selected.

Flow designer can be extremely buggy sometimes, try another browser, clearing browser cache, removing the action, reverting changes, recreating the flow etc etc