Create or Update Remote Record Action Uniqueness checkbox cannot be checked during subflow creation.
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07-10-2025 07:24 PM
I am developing a subflow to create records on other instances using the Create or Update Remote Record Action.
However, when I click to check the "Determines uniqueness" box next to where I want to specify Fields, it is not checked.
I was able to check the box for actions that create or update records in my instance.
Why can't I check the box in the Create or Update Remote Record Action?
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07-11-2025 02:12 AM
Is it okay or no? 😛 if no, please share screenshot, I don't get the issue :))))
100 % GlideFather experience and 0 % generative AI
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10-08-2025 07:33 AM
The "Determines uniqueness" checkbox is disabled for Create or Update Remote Record actions because your local instance cannot enforce uniqueness on a remote system. If you need this behavior, you should first run a Remote Lookup to check if the record exists, and then use a conditional to either create or update it. Uniqueness must be handled on the target instance (e.g., with unique indexes or business rules). I Believe this is reason...
Fernando Urrutia | LinkedIn
Consultor Certificado en ServiceNow desde 2018
Especialista en ITSM, Mejora Continua, Soporte y Administración
Solex – Soluciones Expertas S.A.
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a week ago
I have the same issue where I cannot set the determines uniqueness on any fields (they clear when looking back at the action) and I am not using the create or update remote record action. I am using the standard create or update from servicenow core. When running the workflow the action shows that it has coalesce fields set to all the fields, not just the ones I had selected.
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a week ago
Flow designer can be extremely buggy sometimes, try another browser, clearing browser cache, removing the action, reverting changes, recreating the flow etc etc

