Cross scope access privilege error

[Khanna Ji]

Hi Team,

I am getting below error message. What could be the issue?

Read operation on table 'sys_user' from scope 'Custom Interface' was denied. The application 'Custom Interface' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.

[Khanna Ji]

Portal

[Ujjawal Vishnoi]

I mean on which page and what table you are accessing in that page etc. Add some screenshot

[Khanna Ji]

Record producer which is in Custom score and record producer has user criteria to check user's custom field with GlideRecord query. I think error is coming from the user criteria with when GlideRecord calls are being executed on sys_user table.

[Ujjawal Vishnoi]

Try to create anew cross scope in your custom scope. First change your application to custom app then go to cross scope table [sys_scope_privilege]

and create an entry as below.

[Khanna Ji]

Didn't work. Surprisingly its working correctly in one of the instance but not working in Prod