Hi everyone,I’m currently implementing ESC for one of our clients.I’d like to ask Is it a best practice to CLONE the ESC and use the cloned version for customization,or should we Customize the OOTB one and only clone like theme , taxonomy as needed?...
Hello We are configuring Service status in our portal I have couple of questions . We cloned this below widget (current status ) and replaced it with the new and want to do some customizations. when there is an Outage and it will show up on the curr...
Hello,We would like to use the Current Status widget on our Employee Center, however we would like to display the Message field on the Employee Center. We have cloned the widget, and amended the widget HTML to include the following:However, this is ...
For this catalog item, we have a custom button below that needs to be clicked before launching the request form where it contains all of the fields you need to fill out and I am stuck in this step cause I am not sure what would be appropriate. I hav...
Hello, My ServiceNow Developer Program PDI is failing to start and consistently returns HTTP 500.- Instance: https://dev311642.service-now.com- Symptom: It was working last week. As of today, both "/" and "/login.do" return "Error serving request" (H...
I plan to use a suite of delete jobs and would like to test the job(s) in lower environments and promote up our companies environment stack. The filter criteria for the job will be applicable for all environments. Any recommendations or experience on...
Hi everyone,I’m working on an email notification that includes a “Take me to Incident” button.The expected behavior is:ITIL users: redirected to the backend form viewNon-ITIL users: redirected to the Service Portal ticket view (e.g. sp?id=ticket&tabl...
I am aware of the Choice Data type and that the choice data use the sys_choice form. However, a recent directive from our Solutions Architects have prevented us from using the Choice Data Type for anything that isn't considered as a "core" field. We ...
Within the Contract management module we are adding some additional options to the Renewal Options field. We have added a new choice of 5 years to the dictionary, and updated the relevant UI Page (contract_renew_popup) for this modal to show the new ...
Creation of a Scripted REST API is a manual process, where a web browser user configures the new API. Is it possible to automate this process, so the end user doesn't have to run manual steps? Possible mechanisms would include either executing an exi...
Hello Community: I have an ask to generate a Business Card order form.This form was created in Share Point and they want it gone. I have a basic catalog item already created with the appropriate workflow and tasks.The business really wants our team t...
We have a requirement stating that if an Incident is created from an Interaction, then default assignment group should be based on the following logic:If logged-in/opened by user is part of any ITIL group then we have to update that group to the assi...
Hello experts!! I have an integrationHUB Etl record created to retrieve data using rest api, Im able to get the data and insert into a staging table but while testing it. I see below error. Please help me here. There was an error with the partial pr...
Hi Folks, Has anybody completed ArcX certification? Does it has any certification exam and is it similar to Web Accessor exam which we go to center and give exam?
I have configured AI Search results for my service portal and I am able to see the Genius Results, Facet filters working fine. But Search Preview results are not coming up.
