Currency Settings

[miyu]

Is it possible to set the unit of amount?
The default value is $, but I would like to set it to ￥.
Where can I set it?

[Maik Skoddow]

Hi @miyu 

without more details or screenshots, it is not possible to answer your question.

Just want to mention that currency is a really tricky topic. It depends on many criteria, and a good overview is the following article: https://community.servicenow.com/community?id=community_blog&sys_id=f1bcea25dbd0dbc01dcaf3231f96193b

Kind regards
Maik

[Hitoshi Ozawa]

Check the following ServiceNow documentation.

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/currency/concept/cur...

[Hitoshi Ozawa · Accepted solution]

If only using JPY, can set the instance to single-currency.

1. From navigator, enter "sys_properties.list"
2. Filter on "glide.i18n.single_currency" and set the value to "true"
3. Filter on "glide.i18n.single_currency.code" and set the value to "JPY"
4. Filter on "glide.system.locale" and set it to "ja.JP"

WARNING:

Note: Do not change the system locale after currency values have been entered into the instance. When you change the system locale, the reference currency values are not adjusted. There is no rate conversion. This persistence results in invalid aggregations and filtering.

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/currency/concept/loc...

Also, check the following Now Support page.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0621801

Finally, set "Language" and "Country code" in user table.