Developer

How to customize header colors and input outline in Now Assist in Virtual Agent (Enhanced Chat)?

Hi everyone,I'm currently working on configuring Now Assist in Virtual Agent using the Enhanced Chat interface, and I'm trying to customize its look and feel to match our company's branding. However, I’ve hit a bit of a wall trying to change a couple...

Question

now[dev] 2026

Writing the code isn't the hard part. Shipping it is. Requirements, reviews, testing, and approvals are where builds stall. now[dev] is a two-day, hands-on experience designed to help developers move from idea to implementation faster by building ...

Event
Developer
In Person

Parent Archive Rule failing to cascade archive

My parent Archive Rule is failing to run referenced 'child' Archive Rules. The goal for this archival is to archive [incident_alert] and [incident_alert_task] records when an [incident] record matching the criteria in the parent rule is found. Since ...

Question

Resolved! Tanium Push Integration with ServiceNow

Hi Community, Has anyone integrated Tanium Push Integration into their instance where thier IP Address Access Control is blocking all IP ranges except for specific whitelisted IPs? We are trying to integrate Tanium but are unable to becuase I don't ...

Question

Managing New and Termed AD accounts

Hello everyone,I'm interested in learning how other organizations are using ServiceNow to automate employee onboarding and offboarding processes.Today, our process looks something like this:HR enters a new employee into our HR system.An API creates t...

Question

Resolved! PDI (dev390293) stuck Offline overnight, not waking from hibernation

My personal developer instance (dev390293.service-now.com) has been showing "Offline" status in the Developer Portal since [yesterday]. Attempting to access it directly returns "Bad Request — This combination of host and port requires TLS." I've trie...

Question

Your Agent Made the Call. Who Answers For It?

Key takeaways • The RubyGems attack this year showed an agent finding and exploiting a known vulnerability on its own, with no single human decision anyone could point to. • That happened under broad instruction scope, network access beyond the task...

blog

Resolved! Issue with my PDI

Hello ServiceNow Community, My PDI is inactive all of a sudden. Its showing offline status from past few days. I've attached the screenshot for the same. I've backed up and committed the Custom Application hands-on project on which I was working on G...

Question

My PDI dev183008 is offline

Trying to wake up by clicking "Refresh" but it goes back to offline state, tried many time, no luck, any tips is greatly appreciated. Banner is saying like this-Instance Offline: Recovery may take long. You can wait, or release it now to request a ne...

Question

PDI dev315836 offline for 5+ days - TLS Bad Request error

My Personal Developer Instance dev315836 has been offline for more than 5 days.When I try to open the instance, I get:Bad Request - This combination of host and port requires TLS.I have already tried refreshing/waking the instance from the Developer ...

Question

Resolved! Fiscal calendar in servicenow

In any organisation, tracking financial or operational performance doesn’t always align neatly with the standard January-to-December year. That’s where Fiscal Calendars come in. They help define how your company divides the year for financial reporti...

Question

Resolved! Remove row action icon on a List in UI builder

Hello, we're currently using UI Builder to create custom page for customer. One of the requirements was to remove the "edit form" icon that is displayed at the row action level.I did find the "Enable quick edit" option that disables the edit - but ev...

Question

Advice Needed: Efficiently Importing Bulk OT Assets into ServiceNow CMDB

Hi everyone,If this question has been addressed before, please feel free to redirect me to the relevant post.I am working on a ServiceNow integration for our product, which generates a substantial list of OT assets. My goal is to import these assets ...

Question

Resolved! Employee Center - Quick Link with Topic - Way to have icons?

Currently today we are not making use fully for Employee Center. Each of the Different units with Quick Links want them more prominent with an ICON. I have icons attached to each of them but they are not showing. Any idea on how to get these to show ...

Question

How to trigger a single notification to requestor for the Approval record?

Hi Team, We have a requirement to auto cancel any RITMs, that are not approved within 30days. We are looping through approval records (sysapproval_approver) table, fetching the RITMs, then calling the notification which is sending emails to each appr...

Question