Customer Service Case Type in Vancouver release

[dilip123]

How to create case types in CSM module.

[AndersBGS · Accepted solution]

Hi @dilip123 ,

Are you asking about through workspace or through ServiceNow backend UI?

Through ServiceNow backend UI:

Through CSM/FSM workspace:

After interaction has been created, you can create case from UI as shown below:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Peter Bodelier]

Hi @dilip123,

This is described in this docs:

Configuring customer service case types (servicenow.com)

[ersureshbe]

Hi, Pls refer to this attachment. It will explain the case types.

[AndersBGS · Accepted solution]

Hi @dilip123 ,

Are you asking about through workspace or through ServiceNow backend UI?

Through ServiceNow backend UI:

Through CSM/FSM workspace:

After interaction has been created, you can create case from UI as shown below:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[AndersBGS · Accepted solution]

Sorry, didn't saw you said case types. Then you need to go to following: