Customer Service Case Type in Vancouver release

[dilip123]

How to create case types in CSM module.

[AndersBGS · Accepted solution]

Hi @dilip123 ,

Are you asking about through workspace or through ServiceNow backend UI?

Through ServiceNow backend UI:

Through CSM/FSM workspace:

After interaction has been created, you can create case from UI as shown below:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[dilip123]

Please could you tell me from Manage Case Types we can apply UI policies, Business Rules etc.

[Peter Bodelier]

Hi @dilip123 

Go to the table you created (Demo_table), to configure those.

[dilip123]

By click VIew Case Type Configuration option in related list. We can also write client script