Hi Team, Is there any way to restrict visibility of sidebar discussion in activity stream for opened for user. It must be available for agents, but if user with native role if they search the case, if shouldn't see it and join discussion.
Hello. i need to add one of my dropbox to a widget, can i do this in html? Where i get the dropbox from backend and display it in the widget? dropbox name u_choice_3
Hi Team,We need to ensure that variables are initialized when a case is created or transferred between services via the agent workspace, similar to how it operates through the ESC portal.To achieve this, we're using a Business Rule that triggers when...
Hello.I have a view in backend where i have all the fields i want, but when i go into the form on our portal the field i need is not there. I gone over all the views on the form and none of them are the correct one that is displayed in our portal to ...
How can i make this true/false mandatory?i tried to edit it but there was no options for it.
As part of new integration , we need to create service request(HR case)from third party chatbot in ServiceNow .In the current case user will search for KB article and if no relevant response found then able to create ticket .The Issue we are facing w...
Hi All, This is my first try at writing article here on the community, its about a Client Script Duplicate Audit script. This background script identifies duplicate client scripts on specific tables such as incident, change_request, etc. Its goal is...
Hello everybody, We have a Requirement for a Catalog Item, to enable Users to order a new support group.The users can enter their preffered group name into a single line text field for which i would like to implement a validation, so that group names...
We have to differentiate the portfolio data for two groups , sp we created security data filters for that and then we also wanted to separate for Projects/Demands so we tried by controlled by reference option giving pm_portfolio table for two differe...
Hi, I’m currently unable to start a conversation through the Virtual Agent while impersonating another user. A popup appears when I attempt to open the Virtual Agent — please find the attached image for reference. Could you please look into this iss...
I have been asked a question, Hide a specific field from Incident, problem, change, Service Portal, LIST VIEW from all this places in one go? how can we achieve it?
In ServiceNow, I used the OOB Form Widget in the portal to display a form and view for specific table. Now the user is able to edit the fields, but when the user clicks Save, some field's value is not getting captured. That field's value is being set...
I created a notification and specified the HR task for the table. I want to include a hyperlink directly to the task in the Message HTML. How do I set up this hyperlink?
Hi I created topic for virtual agent in my PDI. It was not displaying in topic list. I made all fixing available on KB0784304 but it did not help. Also convesation was not restarting and what I did is removing all entries from sys_cs_conversation_lis...
Hi We have a Use-Case where I am trying to resolve this via ServiceNow, need some inputs if we can do it! Currently, We create SFTP link and users/passwords in the SFTP system and then send the password information via emails to them. Is there any w...
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